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Eloisa Royal Suites
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Reviews (514)
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All reviewsoutlet storesfree airport transportno windowbuffet breakfastclose to the airportstreet noisesuperior roomthe shuttle driverpacked breakfastwalking distancecomfortable bedbusy roadrooms are smallcomplimentary bottled watermini fridgecebu citymactan airport
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Reviewed December 27, 2016

advantage
- low price.
- near airport
- free airport pick up / drop service.
- free breakfast.
- near Mactan mall (near restaurants and Supermarket)
- next door massage shop (it is cheap).
- 24 hours restaurant on the ground floor.
- kind and friendly staffs.

disadvantage
- no window room.
- low water pressure

This hotel is very cheap, but, they provide many service for free.
I recommend to stay.

  • Stayed: December 2016, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank kr_Jayden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this reviewResponded January 4, 2017

Dear Guest,

Thank you very much for sharing your great experience. I was delighted to read that your experience was positive and that you enjoyed your stay in Eloisa Royal Suites. We work hard to maintain the high standards we have set ourselves so it is always nice to hear good feedback.

Eloisa Royal Suites is very fortunate to have a lot of staff who are very hard working and customer focused. I am pleased that you experienced the friendliness and professionalism of our staff the first hand.

It is always important to us to meet our guest’s expectations.

Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Best Regards,

Christabel Almeda
Front Office Manager
Eloisa Royal Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2016

We only stayed one night, but I wanted to stay longer. Great service, close to a huge outlet with shops and restaurants, clean modern rooms, with a bonus of free airport shuttle. We left for our flight very early in the morning (4am) and they prepared us a take-away breakfast!

The only thing we didn't like was we had to pay extra for using the billiard table.

  • Stayed: December 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bruno B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this reviewResponded January 4, 2017

Hi Mr. Bruno,

I could not be happier to read that my team has exceeded your expectations. Many thanks for your kind recommendation. At Eloisa Royal Suites, guest is always our first priority. Thank you also for sharing with us your feedback, which is most useful while we continue to strive for excellence. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

Please visit us soon again, we appreciate each word. We definitely look forward to hosting you again.

Best Regards,

Christabel Almeda
Front Office Manager
Eloisa Royal Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2016

This place is unassuming, and surprisingly huge inside. It is near the airport (about 10-15 mins away). It has an annex building where i happened to be billeted. Checking in was fast and a staff assisted me to my room. We had tooka motorised cart to the next building though it is also walking distance. No elevator going up to the 3rd floor, but hotel staff will assist you carrying your luggage up. Buffet breakfast was available from 6 - 10 AM with some choices. Staff were consistently polite and customer focused. Will definitely go back to this place and will even recommend to family and friends.

  • Stayed: November 2016, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this reviewResponded January 4, 2017

Dear Mr. Mark,

Thank you so much for your very nice review after your stay in our Eloisa Royal Suites. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding the room, our staff and the breakfast we offered.

Please visit us soon again, we would be happy to welcome you in our Hotel.

Best Regards,

Christabel Almeda
Front Office Manager
Eloisa Royal Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2016

Upon our arrival in Cebu we picked this as it was close to the airport and they run a free on demand shuttle service.
Cebu (Lapu Lapu) has a mix of people standards and classes and this was a pleasant surprise. A genuine friendly greeting awaited, check in was painless and the room although small was comfortable and had a great quiet air conn unit, which was in contrast to many that sound like a bag of nails!
The bed was great. So comfortable and similar to some of the american standards of comfort. It was well decorated and contemporary, with free tea/coffee/water.
the mini bar fridge prices were not bad but it is so easy to grab supplies from local shops and save a few Peso here. plus, the mini fridge was NOT COLD so if you do want a hotel beer go to the bar where they are cold. Same price.

Lapu Lapu is a busy area and you will have traffic noise if at the front building. I can't comment on the others. I did get quieter later but it was a constant. That said, I ve been to NYC which was much worse for noise.

There is a gym area if you want to use that, and they are constructing a roof top bar and pool table area. Despite signage it is not yet open and they asked us to pay extra to use the pool table as were we only on a basic room price but that was not great loss.

The pool and pool bar are nice. It's quite small but great to lower your body temp a bit and grab a beer or cocktail at the bar. You can choose to sit at the bar side on a stool, or in the water on a submerged stool. Its very pleasant but not a pool for exercising due to its size. The pool is set within the complex and they run a golf cart buggy back and forth. you don't really need it but why not.....

We liked the place so booked another night before we returned to the airport. So again we made use of the shuttle and the buffet breakfast which is a good selection. Check out the cooked to order omelettes :)
The airport transfer is probably 10-15 minutes due to the traffic mainly so allow for that. Cebu airport is not that large and you don't really need to allow the sort of time pre flight that you may elsewhere in the world.

A taxi to the ferry port across to Tagbilaran is 300 Peso. Drivers will try more but its not hard to negotiate it to 300 as they all know this is the going rate. You could use a motorbike trike but I'd reserve that pleasure for other parts of your journey. Have a taxi.

Just one short block away is a retail area. All air conned outlet shops if thats your thing. If not, there are various eateries to choose from there too and they are pretty good prices. We tried the BFB pizza place which was 199 peso, buy one, get one free and the beer was cheap and proper cold. You can't argue with a total of 279 peso for 2 pizza and 2 beers. I know you can buy street food cheaper, do it at least once, but this was a good clean friendly place to eat and yet again had awesome friendly happy people serving.
There are supermarkets also in this retail area so you can pretty much get what you need, a pharmacy is located on the second block and I had my hair cut (very well) just across the road from Eloisa and it was 35 peso. May as well eh.

So to summarise we found it well located for a range of shops and standards from street to restaurant, chemists, mini/super markets etc. They provide the airport shuttle and everything is done to please, in a happy friendly style.

Thank you to all the staff you made this a pleasant staff :)

  • Stayed: November 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank PaoloRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this reviewResponded December 10, 2016

Dear Mr. Paolo Ross,

Thank you for your great compliments, we are all pleased to hear that you had a comfortable stay with us and that we could cater your expectations, especially regarding our service, our staff and our location.

Thank you also for sharing with us your feedback, which is most useful while we continue to strive for excellence.

We all look forward to welcoming you back next time.

Best Regards,

Christabel Almeda
Front Office Manager
Eloisa Royal Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2016

We stopped here for one night in transit between Dumaguete and cebu-mactan airport. The hotel provides a free shuttle to the airport which is great
Our room was in the new block at the back and you get a golf cart ride with your luggage from reception which is fun though it is only 2 minutes walk!
The A/C is the best and quietest I have had in the Philippines. Breakfast buffet is small but good and the fresh cooked omelette excellent. Not a place for a long stay but the perfect airport hotel

Room Tip: New building at back much quieter
  • Stayed: December 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank Rich N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this reviewResponded December 10, 2016

Dear Guest,

Thank you for taking the time to write a review about your recent visit to us.
I am delighted to hear that you enjoyed your visit, as well as the service. It is always important to us to meet our guest’s expectations.

It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

Hoping to see you back very soon.

Best Regards,

Christabel Almeda
Front Office Manager
Eloisa Royal Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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