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Annie F.
Lancaster, United Kingdom

Good stay!

4.0 of 5 bubblesReviewed Apr 8, 2024via mobile
We stayed for 3 nights in Movenpick Mactan at the end of our 3-week holiday in the Philippines. The staff were all amazing and to mention a few, we would like to thank the lobby girls: Rochelle and Ella. We enjoyed the chocolate hour mid afternoon after staying in the sun & swimming all morning. They have looked after us and are both so sweet. Also, thank you to Uneson in The Forum restaurant. He was very attentive and helpful when we dined in the restaurant.

The reason we’ve given it a 4 star is because the room and facilities aren’t as good as comparitively priced hotels. There is only 1 pool and the beach is small. The ibiza bar is also advertised as open on the website and around the hotel, but is still under construction. The room was also very damp and condensation quickly collected in the mirrors when the aircon wasn’t turned on full.

Would we come back? Yes if there’s a good deal but if prices remain as they are there are better options available in Mactan.
Date of stay: April 2024
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this review
Responded Apr 21, 2024
Dear Annievi07,

Thank you for choosing Mövenpick Hotel Mactan Island Cebu for your recent stay. We are delighted to hear that you enjoyed the service provided by our staff members, particularly Rochelle, Ella, and Uneson. Your kind words are truly appreciated.

We value your feedback regarding the room and facilities. We apologize for any inconvenience you experienced. We have identify the faulty aircon motor valve and will address the issue of dampness in the rooms to enhance the overall guest experience.

We hope to welcome you back in the future and provide you with an even better experience. If you have any further concerns, please do not hesitate to contact us.

Warmest regards,

Simon Chew
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    40 - 45 of 3,062 reviews
    Reviewed April 8, 2024

    The ambiance is giving sensational feeling, the staffs were very accommodating. The place is perfect for refreshments. I love also the color of the surroundings because even if we are experiencing extreme heat in the country still the color gives a cozy feels.

    Date of stay: April 2024
    Trip type: Traveled on business
    Thank Mary Janine A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded April 22, 2024

    Dear maryjaninea,

    Thank you for your positive review! We are delighted to hear that you found our hotel to be an imaginary paradise with a sensational ambiance. Our staff strives to be accommodating, and we are pleased that you enjoyed the cozy feel of our surroundings despite the extreme heat.

    We look forward to welcoming you back soon.

    Warmest regards,

    Simon Chew
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed April 8, 2024

    This was base on my own experience during our tour in mövenpick hotel, I can say that each of the employees are accommodating and friendly enough to approach. They will answer all of your concern and curiosity about the hotel, I enjoyed the food that was so good and mouthwatering.

    Date of stay: March 2024
    Trip type: Traveled with friends
    Thank Roam66565257029
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded April 22, 2024

    Dear Roam66565257029,

    We are delighted to hear about your positive experience at Mövenpick Hotel Mactan Island Cebu. Our management team strives to provide exceptional service, and we are thrilled that you found our employees accommodating and friendly. It is wonderful to know that you enjoyed the delicious food during your tour.

    We look forward to welcoming you back for another memorable stay.

    Warmest regards,

    Simon Chew
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed April 7, 2024

    The view is outstanding it is eye pleasant and the experience is replaceable basically the best experience in my life the vibe is cinematic and the rooms are good and the food is fantastic i hope in the future i can go OJT there or work there, so far the best hotel i experience

    Date of stay: April 2024
    Trip type: Traveled with friends
    Thank Road13131663763
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded April 22, 2024

    Dear Relax10928822441,

    Thank you for sharing your wonderful experience at Mövenpick Hotel Mactan Island Cebu! We are delighted to hear that you enjoyed the outstanding view, pleasant ambiance, and fantastic food during your stay. Your kind words truly inspire us to continue delivering exceptional service.

    Looking forward to the opportunity of hosting you again.

    Warmest regards,

    Simon Chew
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed April 7, 2024

    the place is very clean and the rooms are nice and cool and the staffs are every accommodative and friendly and the food is great, and the rooms are affordable and very high quality that i would love to experience checking in with my family and their food is so delicious!!!

    Date of stay: April 2024
    Trip type: Traveled with friends
    Thank DayTrip58580284996
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded April 22, 2024

    Dear DayTrip58580284996,

    Thank you for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the cleanliness, comfortable rooms, friendly staff, great food, and affordable high-quality accommodations.

    We look forward to welcoming you and your family for another memorable stay.

    Warmest regards,

    Simon Chew
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed April 7, 2024

    A hotel with excellent views, excellent service. The staff is very kind and sweet. Special mention to Fer, Gabriel, Giovanni, Conrad, Mel, Quimquim, Rudy, Raymond, Aireen, they have been Very helpful. Great work guys, keep up the good work. Good food, private beach, good gym.

    Room tip: Just be mindful of the surroundings if you decide to just go for a walk or buy something. Conveniences are little far away...
    Date of stay: April 2024
    • Trip type: Traveled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank punit2017
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Movenpick Cebu, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded April 22, 2024

    Dear punit2017,

    Thank you for your kind words about your recent stay at Mövenpick Hotel Mactan Island Cebu. We are delighted to hear that you enjoyed the excellent views, service, and facilities. We will pass on your compliments to our dedicated team members mentioned.

    We look forward to welcoming you back soon.

    Warmest regards,

    Simon Chew
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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