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Carolyn K
Sydney, Australia

Beautiful resort

5.0 of 5 bubblesReviewed Oct 31, 2023via mobile
Absolutely loved this place, we stayed in a logoon side room. Treated like royalty and the restaurants were great. The breakfast is not for westerners, most of it is cold. I would definitely return to this resort. The tours from here are definitely worth it, they treat you so well. Great tour guides. Had a romantic dinner which was good for the money.
Date of stay: October 2023
Room Tip: Take the shuttle into cebu, getting a taxi is hard because of traffic
Trip type: Traveled as a couple
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Reviews (2,292)
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30 - 35 of 2,292 reviews
Reviewed October 29, 2023

Plantation Bay is still at its tops, but they still need to improve.
On how they handle children when we checked in. We dined at their Spanish restaurant. When my nephew was watching from his tablet. We were immediately told that it is not alone. The lady or the waitress could not even answer us on why it's not allowed. She has to run to her supervisor and ask. Then I told her which. Would you like a screaming baby? Or simply allow us a very minimal voice. Also, she could have recommended that. There is a play area beside the restaurant where she could have referred us to. The staff does not know how to sell or introduce other areas in the hotel. Which means it is not maximized. Their amenities is still very good. Their rooms are great, and their food and restaurant outlets are also great

Room tip: If you have children better have other option than plantation bay
Date of stay: October 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank prlariba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 26, 2023 via mobile

Excellent staff and service. Awesome layout and environment inside the resort. There is frequent goft cart that takes guests around the reaort. Must say the stay has exceeded my expectations especially after reading some negative comments on TripAdvisor though I feel my experience at the resort is almost perfect hence give some justices to the friendly and helpful staffs. Every corner we turn we were greeted by great staff from bulter to housekeeping to restaurant staffs.

Also wanted to highlight the great efficiency if the pool maintenance team who drained out and cleaned the main salt water pool after a severe thunderstorm one night. Thanks for the dedication and hard work.

Room tip: If need any special assistance, contact the hotel in advace for pre-arrangement
Date of stay: October 2023
Trip type: Traveled with family
Thank LoriL1903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 21, 2023

I had a disappointing experience. The administration staff mistakenly placed me in a cheaper room and charged me $50 to move, even though cleaning the room is typically free. The customer service was lacking, and I didn't expect such service. In the Fiji Restaurant, I was charged for items I didn't receive, and the clerk's behavior was suspicious. Finally, when I asked for change, I was initially denied until I made a small purchase. This experience left me with a negative impression.

Date of stay: September 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Wei N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 3, 2023

Our big family group visited this resort, it has large natural pools/lagoons!
Salt water and fresh water pools, beautifully landscaped manicured walkways and gardens. The accommodation is very nice, but if we go again, we would bring a few cases of bottled drinking water! It appears that the common water in the rooms have the sign "non-potable water", we did not drink this water! We are not sure why this condition is. The breakfast comes with the room rate, it was very nice and has excellent restaurant. We stayed one day and one night for our family get-together! The resort is located in Mactan island near the City of Cebu. The traffic is a challenge to get there!
It is relaxing in this resort, it just too crowded when e were there!

Room tip: Try to pick off holiday time, provide your self with case of drinking water!
Date of stay: September 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Felixberto E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2023

if you want to experience a little bit of Plantation Bay on a budget, then avail of the Daytripper Package. It was so fun and full of activities that you can do within the premises. The saltwater lagoons and the pool are highly enjoyable and the staff are very attentive to the guests.

Date of stay: June 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank michaeljohn1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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