Plantation Bay is still at its tops, but they still need to improve.
On how they handle children when we checked in. We dined at their Spanish restaurant. When my nephew was watching from his tablet. We were immediately told that it is not alone. The lady or the waitress could not even answer us on why it's not allowed. She has to run to her supervisor and ask. Then I told her which. Would you like a screaming baby? Or simply allow us a very minimal voice. Also, she could have recommended that. There is a play area beside the restaurant where she could have referred us to. The staff does not know how to sell or introduce other areas in the hotel. Which means it is not maximized. Their amenities is still very good. Their rooms are great, and their food and restaurant outlets are also great