Been here for every family events and always enjoyed our stay. Smooth check in process, excellent rooms and we noticed that the breakfast greatly improved. The resort gives a full relaxation and enjoyed a long 8 hour sleep after many weeks. No unnecessary noises. We had the Spanish bfast theme. They have the best tasting croissant in town! Buttery, soft in the inside but crunchy in the outside. Always has the best weekend vacation. We will definitely be back.

Dreadful hotel- not a 5* that’s for sure.
Service was TERRIBLE. No one wanted to help and the tone of which they spoke was awful too.
Most restaurants and activities closed.
They charge you for absolutely everything.
The bath wasn’t cleaned properly and when I went to get in was covered in someone’s long blonde hair (mines dark brown).
The walls are paper thin, could hear the tv next door and couple speaking.
However, the food was great (but cost a fortune).

No robes or slippers in the room.
No complimentary water; when we called they told us we can have one for free then we have to pay.

I’m still not comprehending the staffs attitudes and unhelpfulness.

A friend asked me about this place, which led me to the review section here. I stayed here for nine days in July of 2022 and submitted a review elsewhere. I had no intention of posting today, but feel it necessary after reading condescending responses from management. The Los Angeles poster in July of 2022 is a couple I became acquainted with at the resort; they wrote a truthful review and received an unprofessional response from management. As a highly credentialed business leader, I offer a humble review of my own:

The good: Friendly staff and nice ambiance. The Spa was beautiful. The layout had a lot of potential. Despite all of the downfalls, I was relaxed.

Otherwise, it was disappointment around every corner; so much so, that I could never possibly write about it all. Unannounced closures and noisy construction projects throughout - few amenities for guests - available amenities were severely lacking. After 8 PM, the resort primarily shutdown. Restaurant options were limited; the one place that could properly cook a steak shutdown on the 3rd day of our stay. Resort hadn’t recovered from Covid; outlandish precautions and Covid standards despite that the world had moved on.

For my Aussie friends: Super ridiculous alcohol policy that limited guests to three drinks every two hours (notice this was made a standalone item on my list). People do not pay thousands of dollars to have their beers counted on vacation.

It seemed like this place was on life-support.

Recommend the general manager show some business acumen and humility. The best policy is to accurately present the business condition, and accept/act upon criticisms accordingly. Inevitably, business has been lost due to unprofessional public posts. The response I read to the aforementioned July 2022 post was disgraceful.

We tried to do the right thing and support a Filipino business, despite the presence of reputable Chinese resorts in the area. Hopefully the ownership will do the right thing and begin providing the value expected by guests, or this business will close. Totally underperformed all reasonable expectations of a “4 star resort”…. or did they claim 5 stars?

Despite my rant, I believe this place deserves a second chance; my fiancé and I share a great sense of sentimentality for this resort; the staff were extremely friendly; the potential is massive. I do not have unhappy feelings when I think about my time at this place. Due diligence would be performed before returning to ensure rectification of deficiencies.