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Reviewed 12 November 2020

Staff will approach you right away in the middle of your mobile call. You will surely feel deprived especially it was not written on the entrance or noted on tables or upon check in. No fun noise allowed.

Date of stay: November 2020
Trip type: Traveled with family
283  Thank Starmanxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Efren Belarmino, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded 26 November 2020

Dear Starmanxxx,

Plantation Bay is proud to be one of the few hotels in the world that proactively protects guests' right to peace and quiet. With this in mind, we have strict rules against audible electronics and prolonged tele-conversations are not permitted in our restaurants precisely because this ruins the relaxing ambience for other guests, who didn't come all the way here so they could hear your chitchat and "fun noise."

Had you read your confirmation email, you would have noted that we did advise you of these rules. In fact, similar signs are posted in different areas in the restaurant. Perhaps you were too busy looking at your gadget to notice them.

To our readers, if you are like this guest, you are welcome to book in another hotel, leaving Plantation Bay to guests who practice common courtesy and respect for others.


Sincerely,
Efren P. Belarmino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 October 2020

It was a great stay with you, Plantation Bay. As always, great staff and good food! My son and the entire family really enjoyed our stay with you. Although the air-conditioning in our room was not working well, you really fixed it that day (even it took you until night time). You even provided kits like alcohol, mask and gloves. Overall, it was nice and relaxing stay!

Date of stay: September 2020
Trip type: Traveled with family
6  Thank ellehcimsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Efren Belarmino, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded 28 October 2020

Dear Michelle C,

It is always nice to read about returning guests like you having another great stay at Plantation Bay! Our staff and chefs loved your feedback and were ecstatic to hear that your son especially enjoyed his time with you here in the resort.

Like you, most recent guests appreciate the comprehensive precautionary measures we've taken to protect everyone during this pandemic; they find these safeguards responsible, meticulous, but reasonable while still allowing them to fully enjoy the resort experience.

Thanks again for the kind sentiments.


Sincerely,
Efren Belarmino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 July 2020

We stayed here during our quarantine stay when we went home to the Philippines. We didn’t feel like we were quarantined at all because of the calm and peaceful environment of the place. It was a stress-free stay because the staff took care of all our needs, as well as the coordination with the appropriate agencies regarding our swab test results and airline concerns. Kudos to the General Manager, Mr Efren Belarmino, for a job well done!

Date of stay: June 2020
Trip type: Traveled as a couple
5  Thank mrsmarfernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Efren Belarmino, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded 5 August 2020

Dear MA R Fernandez,

Thank you for sheltering in place at Plantation Bay!

We accommodated scores of returning overseas Filipinos from Canada to the USA to the UK to Japan these past months, and like you, all of them appreciated our tranquil ambience and helpful service.

Our proactive staff are indeed our biggest asset, and it's always uplifting to meet a guest who appreciates our efforts at looking after our guests.

Thanks again for the heartwarming review. Keep safe!


Sincerely,
Efren P. Belarmino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 July 2020 via mobile

Because of the Covid pandemic, my flight from San Francisco to Manila was cancelled 4 times. Finally Philippine Airlines advised my July 3 flight was moved to July 4 & redirected to Cebu Province instead of Manila. Testing for Covid & hotel Quarantine would be in Lapu Lapu City, Cebu Province. At first I was hesitant due to the rise of Covid infections in Cebu City. I was scared but decided to push through. Having had 4 previous cancellations, my return flight was long overdue.

God be praised! My odyssey went very well. San Francisco Airport was eerily empty except for PAL counters. I landed safely at 4:30AM July 6 in Mactan Airport, Lapu Lapu City. Deplaned at 4:40 & was done with all - immigration & Covid testing by 5:10 a record 30 minutes! Mactan Airport had their systems in place; the airport Bureau of Quarantine & Covid testing personnel were efficient.

Hotel liaison staff fetched me at 5:15AM & I was in Plantation Bay Resort & Spa in 20 min. The reservations desk gave me a gorgeous suite with a beautiful view of the lagoon. An ante room with powder room, bedroom with beautifully appointed bathroom with tub & top all these with a wonderful view of the lagoon! Everything was spotless & very clean. I will enjoy my quarantine here I thought to myself; the ambience is so relaxing. I had breakfast outside in the lanai with birds chirping, the warm sun to boost my immune system & a cool breeze.

I was pleasantly surprised as the Covid test result was released after 1 day, at 9AM July 7! The hotel front desk took care of printing my negative test result & my Quarantine Medical Clearance. July 8 noon flight to Manila left on time. My stay in Plantation Bay Resort & Spa was not only pleasant during this time of Covid, it was comforting as I knew the hotel passed all health & quarantine safety regulations.

Date of stay: July 2020
Trip type: Traveled solo
7  Thank Charimen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Efren Belarmino, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded 13 July 2020

Dear Carmen S. Araneta,

Plantation Bay Resort and Spa has implemented comprehensive precautionary measures to protect its guests while still allowing them to fully enjoy the resort experience. Thank you for being a testament to this, and for sharing your lovely photos.

We are glad that you had such a wonderful experience as a returning overseas Filipino, and that you took the time to write a detailed review reporting many of the qualities that make Plantation Bay a one-of-kind resort. Our Housekeeping Department especially appreciates your compliments about your spotless suite.

Thanks again for the kind sentiments. We look forward to welcoming you back!


Sincerely,
Efren P. Belarmino
General Manager

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Reviewed 13 March 2020

We having a tour here, it was very comfortable. Swimming pools are wide and boat activity is cheap and fun. Restaurant good but no problem. I'm planing to stay this hotel soon to experience the activities.

Date of stay: January 2020
1  Thank ronnelc273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlantationBayGM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded 17 March 2020

Dear ronnelc273

We are happy to learn that you enjoyed the tour of our property and found the resort amazing. We’re also glad that you appreciated our restaurants and the swimming facilities. We hope you will be able to stay with us and experience our hospitality and various leisure activities.

Sincerely

Efren P Belarmino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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