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KoKo

Great stay

5.0 of 5 bubblesReviewed 5 weeks agovia mobile
Excellent stay.

Rooms are great, sheets are luxurious, staff are lovely.

Breakfast is very good with lots of options, both continental and local dishes. Omelette station, yes!

A great bar inside a cave.

The only thing I'd say that they should separate the pools and have a pool just for adults.

Massage was very good.

Try the boxing session. The trainer is excellent.
Date of stay: December 2024
Room Tip: Tours are expensive because they are private. They don't offer group tours. To visit Bohol, do...
Trip type: Traveled as a couple
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Reviewed January 10, 2025

Thank you for a fantastic stay! The resort was extremely family friendly, clean, easy to access and well-staffed. We were treated with respect and care, always with a smile. A special and specific thank you goes to the breakfast waitstaff (Jevah, John, Myrtil, Denise and Christine), Kids Club members (Kent and Lyra), and Pool/beach staff (all lifeguards, Imman and Dee Mark, and Paolo who led the water fitness class daily). We used all aspects of the resort, having travelled with our son who is almost three. Most amenities are on the 2nd floor, which made it easy to navigate. The hotel was large enough to have your own space, but compact enough to have all the amenities on one floor, which was really convenient.

We also planned an excursion through the hotel, a "three island tour" which exceeded expectations. The concierge staff was responsive and thorough.

We look forward to coming back!

Date of stay: January 2025
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 653joei
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2025

Was pleasantly surprised when we were upgraded when we arrived as we had a Marriott bonvoy membership.
Rooms were ready in under five minutes
Amazing service, comfortable room with an amazing view.
Great amenities, well maintained gym.
Spa was amazing, Rose was exceptionally good with the treatment I picked.

Amazing resort, great way to start the new year.

Date of stay: January 2025
Trip type: Traveled with family
Thank Maowen Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 3, 2025 via mobile

This is a hotel that you visit when you have points to burn when travelling with family. Don’t expect too much and you’ll be fine.

As is typical in the Philippines the staff try everything to please their guests but often at the expense of the guest experience. For example the spa is located right next to the pool area where 2-3 times a day a massive PA system plays bad dance music as guests take part in noisy Zumba and aqua aerobics classes as other guests are trying to relax and enjoy their spa treatments.

Despite being a relatively new hotel it’s already looking tired from a lack of attention. I noted chipped crockery and weather worn doors.

Food is average especially in the all day dining but is often the case in the Philippines despite their bounty of fresh seafood. Pizzas by the beach are good.

It would have been nice to have seen some senior management but none showed their face leaving it to relatively inexperienced and inconsistent staff.

Room tip: Two nights for a SE Asian mini break is more than enough.
Date of stay: January 2025
Trip type: Traveled with family
Thank Jeremy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 2, 2025 via mobile

We stayed here twice - 2 nights at the start of our Philippines trip, and again 1 night at the end. The location is close to the airport, in a dense area but once you’re inside you feel separated from it all. Rooms were large and comfortable, felt very new. Pool was also large, with lots of seating and a beach area as well. The best part of this hotel though was the great service and food/drinks. Breakfast buffet was extensive and every morning there was a Seahorse character that came out to meet kids, etc. The Buhi bar was cozy and the bartenders were meticulous in crafting amazing tasting and looking drinks. The food at Dip was stunning and delicious. The grilled octopus was our favorite. At all the restaurants the staff were attentive, kind and super friendly!

Date of stay: December 2024
Trip type: Traveled with friends
Thank amanda_r_t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 24, 2024 via mobile

I and my family stayed at Sheraton on December 21-22 using my points, right at the bellboy to the check in counter all I can say is that their customer service was excellent! The room was spacious, view from the balcony was priceless! Food at their restaurant was excellent! I’d like to make mention of the staffs who were very helpful and friendly they weee Axel, Gerson, Jason (OJT staff) Mel, and a lot kore but I can’t remember their names. I’d like to also mention the 2 staff at their delicacies department who brought offered us coffee with an attaché case of desserts that evening. All I can say is that they exceeded my expectations. Great job!

Room tip: They just relax, Sheraton has their back…they got it all, relaxation, peace, quite, food, customer service, and ride to the airport.
Date of stay: December 2024
Trip type: Traveled with family
Thank lucilles260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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