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Marius S
Berlin, Germany

Good - but room for improvement

4.0 of 5 bubblesReviewed Mar 13, 2023
I stayed 3 nights in a one-bedroom-suite in building B.

Check in was flawless and very welcoming.

The suite itself looked good at first glance but showed several deficiencies during the stay:
- hot water was missing on 2 days. Despite promise from front desk ("someone from engineering will fix it shortly"), nothing was fixed.
- the room needs an in-depth cleaning: old stains / grease on several spots in the suite (bathroom tiles, kitchen countertops, balcony, sofa cushions)
- living room TV lacks english programs (not even CNN was working), bedroom TV wasn't linked to any satellite etc. and was therefore useless.

Pool area is nearly immaculate. Very nice and inviting! Lots of space, sufficient available sunbeds, nice beach.

Restaurants serve a pretty good quality when it comes to food (not really "gourmet experience" as they proclaim, but definitely above average).

My major complaint is the service: Plenty of staff available, but majority of them is obviously not properly trained for hospitality business. Lack of professionalism at all bars and in all restaurants.
Example 1: during dinner at "Caverna" hot appetizer and hot main dish served together at the same time.
Example 2: during lunch at "Hojas" the drinks were served after the main dish).
Example 3: pool bar staff went around the pool area to take orders but always ignored guests at least at two of the four pools.
I could add more...

Big compliment to lovely Jules at Hojas: The only one who obviously knows how professional service should work :-)

Overall: Nice resort (even with the ongoing renovation / building activities), excellent outdoor area - with room for improvement (as mentioned).


Date of stay: March 2023
Trip type: Traveled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess Catipay, Guest Services / Front Office at Tambuli Seaside Resort And Spa, responded to this review
Responded Apr 2, 2023
Thank you for your objective comments. Please know that Management is taking note of your observations and are working on improving and strengthening the areas which need improvement. Hopefully, on your next visit to Tambuli Seaside Resort, you will notice an improvement in the speed of our response to our guests' requests as well as in the service standards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (56)
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17 - 22 of 56 reviews
Reviewed February 16, 2023

Richel Paquibot is a great chef, and the best Italian culinary expert, especial with pizza. She has served my wife and I for the past year, and it is always the best pizza. I have spoken to some who have frequently Italy and even a few Italians, and they have agreed with my wife and I--Richel makes the best pizza in the world--literally! For her expertise, she should be commended, promoted, and affirmed. We acknowledge now that she is the best pizza chef!

Room tip: Tambuli Seaside Resort is a very relaxing place! Lots of pools to enjoy and beach front. The property has 2 restaurants and swim up pool bar
Date of stay: February 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank two2travel2gether
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tambuli Seaside Resort, Owner at Tambuli Seaside Resort And Spa, responded to this reviewResponded February 22, 2023

Thank you for your great review. Your kind comments will be forwarded to HR so that Chef Richel will be given due recognition.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2023

Though quite far from the city, the place offers an expansive area with numerous pools, a beach and food options that are worth visiting. The staff are friendly and attentive to requests. The amenities are the highlight, with plenty of activities to keep kids and adults alike preoccupied during the entire stay.

Overall, it was a great stay!

Room tip: Wifi can get spotty inside the rooms so be prepared for that. Food is a bit on the pricey side, but it's a resort so what can you expect.
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank Mark Ace M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tambuli Seaside Resort, Owner at Tambuli Seaside Resort And Spa, responded to this reviewResponded February 22, 2023

Thank you for this validation and vote of confidence @markacem. It's much appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2023

Firstly of all when we entered the resort, we obtained warn welcome from the doorman Carlo. The reception process went smoothly and efficent. After check-in Carlo brought us to our room with luggages.

Most impressive point is the pool and the distance to beach!!!
During 2-6pm the bar had Happy hour (buy one get one free beer and 50% cokctail) which is heaven for us~~~

However the breakfast was below average for a resort. The lack of selection....
Thank you for Carlo's service!!! Will def come back again.

Date of stay: January 2023
Trip type: Traveled with friends
Thank Jane P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tambuli Seaside Resort, Owner at Tambuli Seaside Resort And Spa, responded to this reviewResponded February 22, 2023

Thank you so much @janepR866iKE. We look forward to have you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2023

The entrance was guarded with security personnel, so safety is not a problem. The staff were all very polite and helpful. The two restaurants served freat food also. We had lunch at the cafe and dinner at the fine dining restaurant. There are multiple large pools, and they provided dry towels and foam sticks. If you have kids, they will surely have a blast! We went to the beach and tried out canoeing (30 mins, included in our room rate), it was okay, but the water was somewhat murky and we didn't really see anything. Some people say the rooms were too basic, but I thought our room was very well-equipped. There was a washing machine, a kitchenette with basic pots and pans, utensils, and a large fridge. You could easily stay there for a couple days. Good resort for a laid-back vacation.

Date of stay: December 2022
    • Value
    • Cleanliness
    • Service
1  Thank joywu1001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tambuli Seaside Resort, Owner at Tambuli Seaside Resort And Spa, responded to this reviewResponded February 22, 2023

Thank you so much @joywu1001 for your wonderful comments and we hope we will be given another opportunity to have you again. In the meantime, keep safe!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2023 via mobile

ROOMS :
Spacious rooms with all the condo's amenities, but with very minimal furnishings and decor. Lacks a hotel vibe.

FACILITIES:
The pool and facilities at the hotel are fantastic. A leisure recreation area with a lavish lobby and a classy setting. The presence of dense trees protects the pools from the sun's heat. Pools have shallow areas that are kid-friendly. Beachfront is average. The staff is excellent in terms of appearance, courtesies, and support.

DINING:
There are only two restaurants that serve pricey food. You can order items delivered through Grab or Food Panda. The breakfast buffet is simple and features predominantly Filipino cuisine.

PRICE:
The cost during off-peak season is reasonable. Booking during peak season is not advised because it can be very expensive and not worth the money.

VERDICT: GOOD
This hotel makes up for its lack of luxurious rooms with excellent facilities and recreational spaces. The entire visit was made comfortable by the staff's vibrant appearance and courtesy. Too late check-in time taints the experience. It is good to open more restaurants with more reasonable prices and a shop selling necessities and . A directory map or plain signpost would be a great addition.

This hotel will be very close to being the greatest if the rooms can be changed to appear more hotel-like. The extravagant amenities, lushly wooded pools, and experienced staff make up for the blandness of the rooms.

Room tip: Booking during peak season is not recommended because it may be very expensive and not worth the money.
Date of stay: January 2023
Trip type: Traveled with family
Thank mytourguideph
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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