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Dusit Thani Mactan Cebu Resort
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Reviewed October 29, 2022
A great night at The Sunset Sports Bar!

We had a dinner buffet at the Dusit Thani, Mactan Sunset Sports Bar on the 28th of October. The meal was tasty with something for everyone but the staff were so attentive and actually entertaining. We had fun listening to the band and the servers, Ditchie, Edsel, Randell, Mario and many others that joined us dancing to the great music. It was a memorable night.
Isabel and George

Date of stay: October 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Ask George H about Dusit Thani Mactan Cebu Resort
1  Thank George H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort, responded to this reviewResponded November 11, 2022

Dear George H,

We appreciate your time to share your comments on your experience here in our beautiful resort. We feel honored to read that you enjoyed our food and the service delivered by our team at Sunset Sports Bar. We'll make sure to share your marvelous review to our team and congratulate them.

We look forward to welcoming you again upon your next visit to our resort and continue creating memorable experiences.

Graciously yours,

Michael Kempf
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2022
Best Resort in Cebu

Let me tell you! When people tell you about the customer service in the Philippines the Dustin Thani Mactan Resort in Cebu is the place to go. Hat's off to the managment, staff and establishment.
The staff member that stood out is Manolitte (Mark) highly recommend him and he is at the View lounge. He will greet you as a local and welcome you with open hands. The professionalism and the customer service is on point I felt so confertable. When you travel to a different country your expecting 5 stars, you will get it from Manolitte and the staff their plus more. At the View Lounge I would like to give a shout out to Paul the kind hart, Lovely also the beautiful smile with two dimples that you can not miss from miles and miles away. Introduce to me ube ensay mada, Adrianna with the bubbly personality, fells warm in your hart, Jam being professional and same time business. All the staff at the View Lounge, Melisa, Nico,Maria,Kisha,Angelica, Aika. I can't forget Kathleen trained by the best Manolitte.
From the time we checked in Brian super helpfull to Mardie, Jeffrey and Alvin, Reyniel (Thai Restaurant) helping my family with my son's 2nd birthday.
At Sunset bar Jasha tech he baby face young hard worker, Jehil, Clent, Jerry, Tina, Ditchem, Din, Shanie, Gladys, Raffy, Edsel, Edzal and Nikki. Alway assisting me with the specials for the day.
Of course you can not forget the lifeguards,Glenn and Danny to protect my family.
Cant forget the breakfast crew at Tradewinds, Cherry, Rolly H. Marie, Lee, Charlene, Ken, Christopher, Carlo. For celebrating my son's Birthbay.

Biggest hats of to Manolitte once again with making my trip supper eventful and making my family feel confertabel.

My Family felt at home at the resort but the kind axceptence.

Room tip: I'm planning a trip in 6 months to come back to the resort
Date of stay: October 2022
    • Value
    • Location
    • Service
Ask Yusuke Y about Dusit Thani Mactan Cebu Resort
Thank Yusuke Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort, responded to this reviewResponded November 11, 2022

Dear Yusuke Y,

We are very happy to learn that you and your family enjoyed your stay with us and it is our pleasure to host your son’s birthday.
Our team is very eager to offer your family the most memorable experience for such a special occasion. It is a great enjoyment to read your detailed and kind words, as well to acknowledge each and every member of the team which was serving you. Every review, through our guests like you, is a tremendous inspiration to work on improving further in our day-to-day duties. We are very happy to learn that your stay was really enjoyable and that you are highly satisfied with all the service staff, restaurants, pool, room and facilities. We serve you proudly in order to offer you the most memorable experiences.

Looking forward to more future visits with you here at Dusit Thani Mactan Cebu Resort.

Graciously yours,

Michael Kempf
General Manager

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Reviewed October 25, 2022
Kudos to Dusit Thani Staff, Paul!

I would recommend the friendly staff stationed at the front bar, Paul. He was accommodating, and service was 100%. I love the aura and the energy that he gave! Thank you Paul, because of you our trip was worth while and memorable.

Date of stay: October 2022
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Ask Abby R about Dusit Thani Mactan Cebu Resort
1  Thank Abby R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort, responded to this reviewResponded November 11, 2022

Dear Abby R,

Many thanks for taking the time to leave your delightful words and observations following your recent stay with us. Paul served you proudly with smile to make your experience brilliant on every occasion. This outstanding review will surely be shared with him and the entire team.

We hope to welcome you again in the future to show you our gracious hospitality and delight you with an even more comfortable and pleasant stay.

Graciously yours,

Michael Kempf
General Manager

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Reviewed October 24, 2022
Pleasant. Mixed Bag

The GOOD stuff : Special mention to the following staff who went above and beyond at our disposal Edsel at the Sunset Sports Bar. Paul, Adrianna and Manolitte who made the perfect mojito for the wife (less sugary) at The View Lobby all were accommodating and engaging. We shared a good laugh! The infinity pool is one of the best we have seen, well maintained and clean. Everyone has amazing smile to share. Although the location is out of the way, it will only take you 12-15 mins drive to Mactan Newtown.

The OK stuff: My wife has difficulty making a reservation to drive direct business in the hope they would do price match from a 3rd party booking site, sadly every attempt was denied and so we ended up booking via Agoda. The Breakfast team was very attentive on our 1st & 2nd day, not unitl my wife had breakfast on her own and pretty much was ignored. No one came to ask "can i get you some coffee" or "would you like some water". I believe this needs to be address and educate staff further to deliver equal customer service, regardless of the stature. Please also look into the bar fridge's temperature.

Jason D.
Perth Australia

Room tip: Bring your own drinks. It can be pricey
Date of stay: October 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Ask Jason D about Dusit Thani Mactan Cebu Resort
1  Thank Jason D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort, responded to this reviewResponded November 11, 2022

Dear jmd10th,

We would like to thank you for taking the time to share your experience here on TripAdvisor. It was a pleasure having you and we are very happy to learn that your stay was really enjoyable at the property and in every bar and restaurant. Especially with the courteous and friendly service of Edsel in Sunset Sports Bar and Adrianna and Manolitte in The View.

I appreciate that you pointed out our best facilities which our guests look forward to, the infinity pool and the stunning views even though our location is a bit far, it is all worth it once you get to bask yourself in the view of the sunset. My apology for some shortcomings that your wife experienced during breakfast, rest assured that all your comments have been duly noted and have been taken in for consideration in aiming to exceed your expectations and to provide the best Filipino hospitality.

Once again thank you and please come visit us again very soon here at Dusit Thani Mactan Cebu Resort.

Graciously yours,

Michael Kempf
General Manager

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Reviewed October 22, 2022 via mobile
10/10 Would Stay! 😍

This place is so beautiful and relaxing!
The food upstairs was wonderful
(mango sticky rice is a 10/10)
I loved the hotel room, the bathroom was nice and clean, the bed was cozy, and it was very very spacious!
The infinity pool wasn't very deep but it was still very fun to swim in.
There were loads of crabs down by the rocks at the smoking area where me and my mum watched them race each other to the sea.

I recommend this with my whole heart!
5 Stars well deserved

Room tip: I recommend taking a photo of the menu at the restaurant so that when your hungry and need some food you can just check!
Date of stay: October 2022
Trip type: Traveled with family
Ask Ava R about Dusit Thani Mactan Cebu Resort
1  Thank Ava R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort, responded to this reviewResponded October 26, 2022

Dear Ava R.,

We appreciate the time for sharing your lovely feedback on your recent stay in our hotel. I’m glad that you enjoyed the mango sticky rice we offer in Benjarong as this is one of our best seller authentic Thai desserts that most of our guests always commend. A dip at our 100 meter infinity pool which was designed perfectly for the whole family is always a highlight with the similar amazing sunset view. I can assure you that my team will be delighted to hear that you had a relaxing stay with us.

We are looking forward to have another opportunity to welcome you back here at Dusit Thani Mactan Cebu Resort.

Graciously yours,

Michael Kempf
General Manager

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