We are staying here at the hotel as i write this. So many bad things, i would say management related, but let me start with the positive.
Neil in the dive shop was awesome. See my separate review.
The grounds looks great, 4 big clean pools with great sunbeds, pillows and beds are comfy, possibly new sheets and towels as there is a lot of white in the room. Negatives: food, in room spa bath and staff training which equals sloppy incompetence from the check in to the wait staff.
The front desk i emailed and called before i arrived and yet our room had to be 'made up/found?' at 5pm. Phone calls for the next day and night telling us we had to check out etc...
Restaurant food was terrible, i love local street food and can almost eat anything. Buffet breakfast was soggy left over vege curry or bacon so dry it was like baked chewing gum, lunch was similar. We were here 4 days!
The fine dining restaurant served unlimited wings which were 8 chicken bones covered in batter. Unlimited apparently meant the 8 wings were the only part of the chicken served and they were in fact limited to those 8 bones! Every meal was terrible. We kept ordering different things hoping one item would be edible! I could go on.
The in room spa bath was disgusting. Rusted spa sockets that dont even work. A FILTHY $2 mouldy bath mat in the bottom. Even though i nicely asked for it to be cleaned, it was given a quick hose.
When i pay over $350/night i expect more than this.
Our ocean view was in fact of the mangrove swamp in front. The ocean is beyond that.
Get you act together managers train your staff, check things yourself and start realising tourism will die if you don't pick up your standards!