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Whale Shark Encounter and Sumilon Sandbar with Kawasan Falls
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133 - 138 of 207 reviews
Reviewed August 7, 2019

To participate various activities at Cebu, going through online tour agent like Cebu Tours will be hassle free. I hardly come across any tour agent office in Cebu city, maybe only those luxury hotel or resort will have a tour desk that provide local tour services. Overall experience to me quite satisfactory, prompt response and friendly driver.

Date of experience: July 2019
Review collected in partnership with this attraction
Thank nic0lam63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cebutours, Manager at Cebu Tours, responded to this reviewResponded August 7, 2019

Thank you so much for your feedback, we appreciate it so much.

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Reviewed August 1, 2019

I selected the Mactan Island Hopping and was very disappointed. The driver that picked my gf and I up at the hotel drove extremely dangerous, speeding and weaving in and out of cars, pedestrians crossing, tricycles. At the harbor the man that met us didn't explain anything, the 2 boatmen didn't explain anything to me either, no introductions. Everyone there barely spoke any English or none at all. The boat barely made it back to shore, it was extremely loud/no filter from the engine, and we smelled fuel the entire way, to get back to shore we had to boat-hop then climb over rocks up the slope to the road. Several other tour boats were passing us by. And then the driver who was supposed to pick us up at 2pm to take us back to the hotel was 30 min. late. The 3 islands and ocean are beautiful but the whole experience and the lack of professionalism was very bad. No one on that tour introduced themselves to me. I did not know anyone's name. Learned the hard way, costly.

Date of experience: July 2019
1  Thank UStraveler808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cebutours, Manager at Cebu Tours, responded to this reviewResponded August 2, 2019

Hi

Thank you for your feedback.
May I know if what is the lead guest name of this booking so we can look into it and investigate what happen. And if we may ask if who is the assigned driver? We should have sent you his details a day before the tour.

Thank you

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Reviewed July 4, 2019

We were picked up according to information and brought to the harbour, which was very simple. We had to climb a stony slope to reach the boat. The crew was not able to speak English so no introduction, not even a quick "hello" was possible. As we started to our first destination (max. 25 mins drive) we were shocked by the extremely loud engine of the boat, we really felt uncomfortable. When we reached the first stop we put on our snorkeling equipment (luckily we brought our own as no one offered us equipment as tour information said - so we had no fins). Snorkeling at this stop was nice but nothing special. After reentering the boat someone tried to sell us several things but left when we made clear we are not interested. 10 mins drive to the next stop which was a private island, no snorkeling, one of the crew accompanied us when we left the boat to take some pictures and said we should go swimming. We did for maybe 10 mins and reentered the boat . Last stop, also very close by, was another private hotel island which was quite nice. First we did some snorkeling and afterwards relaxed at the beach. Lunch was also served on this island which was ok. As we were not able to leave our belongings on the boat it was a bit difficult to go snorkeling together. The island is crowded and we didn't wanted to leave our things unattended. When the tour finished and we reached the harbour we had to wait more then an hour for our driver to pick us up. Summarized we were quite disappointed after that trip and didn't feel comfortable during the day. We would not recommend anyone to book this trip.

Date of experience: May 2019
7  Thank Sophie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cebutours, Manager at Cebu Tours, responded to this reviewResponded July 19, 2019

Hi Sophie, thank you for you feedback. We are sorry for what happen, may I know what is the lead guest name booked to us and the date of the tour so we can investigate this matter. Thank you.

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Reviewed July 3, 2019

Great experience with all the animals showcased. Bird show was great too. Kids and adults alike had fun. Though missing some animals like elephant, rhino, hippo and ostrich, it was all good. The other animals made up for it. And since the place is not yet 100% finished, at P800 per head, it's worth it. Let's just hope they won't jack up the price that high once the entire place is completed.

Date of experience: May 2019
Thank Discover572796
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cebutours, Manager at Cebu Tours, responded to this reviewResponded July 3, 2019

Hi,

Thank you for your honest feedback, we appreciate it. Hope you will try our other packages and hope to see you again!

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Reviewed June 18, 2019

Perfect! The driver was kind, lunch was so great, the tour was well organized and we all have fun! The boat men, the guide at Kawasan Falls also so kind. They also answering most of my question through whatsapp and email. Affordable price also :)

Date of experience: June 2019
Review collected in partnership with this attraction
Thank Trip38071145387
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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