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Jan Ervin Banaticla
Philippines
Still one of the best in Cebu!
5.0 of 5 bubblesReviewed Apr 27, 2019via mobile
Happy 13th Anniversary! Marco Polo Plaza Cebu has always been my home away from home. I appreciate the efficient check-in and check out process. Thank you as well for the fresh mangoes you gave me as part of my GHA welcome pack!

Being a 13-year old hotel, I think some improvements and renovations are needed, most especially the rooms and bathrooms.

But overall, Marco Polo Plaza Cebu is still one of the best hotels in Cebu City! Keep up the good work!
Date of stay: April 2019Trip type: Traveled on business
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Reviews (2,120)
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Reviewed April 25, 2019

Stayed for a Week in April. Couple of great process that they have and want to really appreciate the thinking and the culture that Marco Polo has built towards customer centricity.

1) Taxi Tabs - If you take a Taxi from the Lobby, The Lobby keeps a record of the Taxi Number and hands you a Taxi tab which has the Taxi Number and the return address, Actually forgot my Charger in the Taxi - Cost approximately only 200 Pesos, but from a utility stand point priceless, The concierge got it back the next day.

2) They Remember you preferences - At the Breakfast table from 2nd day onwards I was served Hot Milk and Sliced Mangoes being a Veggie, It was only on the the Day 1 I had to order the Milk and Mangoes, Day 2 onwards Magic :)

3) The Lady at the entry gate who hands over the Taxi Stub, Welcomes you at Marco Polo - Always Smiling. Always Happy

4) The Staff at the Lobby/ Reception/Around the Hotel - Engaging, Pre-emptive creating wonderful experiences

Overall - Made the Island experience WOW

Room tip: Pool View or Higher Floors
Date of stay: April 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank bhaveshsoni79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded April 28, 2019

Dear Bhaveshsoni79,

Thank you so much for your kind review and time sharing with us your experience during your recent stay.
Here at the Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth and professional service and we appreciate your fantastic feedback.
It's a pleasure to see that our breakfast team and the door lady wowed you and we hope we can welcome you back again soon for another great island experience.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

Wooo!!!Upgrade club room to junior suit
Dedicated elevators for Continental club room guest was so convenient
Also easy to check in was good
I felt I had warm welcome
Big Smile Welcome mango

Food in the lounge were not bad for the price

What's unusual is that I could have beer all day long Compared to other lounge ever I saw

Cockroaches !!!! In my room and lounge

That was why I stayed junior suit room

Room tip: OO12 room is close to elevator Not sure every floor
Date of stay: April 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
1  Thank Escape48400996372
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded April 28, 2019

Dear Escape48400996372,

Thank you so much for sharing your feedback in regards to your recent stay.
We truly appreciate your compliments about the check in, welcome and the lounge.
Rest assured that our housekeeping and pest control team is working hard to ensure that's a one off and we hope we will be able to welcome you back again.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2019

We had a hassle-free experience like any other high-end hotels, but Marco Polo has an ambiance superior to other hotels. Their departments are also quick to respond to our individual needs. We are truly happy with our experience in Marco Polo, Cebu.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank ckp234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded April 24, 2019

Dear Candykrista,

Wow, on behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your great review . We are very happy to see that you enjoyed your stay with us -and thank you for all the compliments about the speed of response and service. As you know at Marco Polo we are committed to providing you wonderful experiences and thank you for choosing to stay with us. It will be a great pleasure to welcoming you back again soon and we will aim to get the 5 Stars then.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Good value for money! Lee, who checked us in was excellent! She deserves a promotion! She was so welcoming and informed us well with all the exciting amenities and promos you have to offer. Thank you Lee!

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Escape49570630202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded April 24, 2019

Dear Escape49570630202,

Thank you for your great review and 5 Star rating in regards to your recent stay with us.

I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests with Ms. Lee.
Thank you so much for your praise and compliments for Ms. Lee and rest assured - we have shared your feedback with her as well.
We hope you will have a chance to stay with us soon again and in the meantime

Best regards,

Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019

Korean Front Desk Officer, Ms. Lee is very accommodating and friendly. I love the quality of the bed sheets, it’s very comfy.

Marco Polo location is near to Larsian and the famous Cebu Lechon Shop.

Taxi or grab car is very accessible.

I had a wonderful stay!

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Explore30520614700
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded April 22, 2019

Dear Explore30520614700,

We are thrilled to receive such an amazing review - thank you for taking your time to share your experience with us. Here in Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth and professional service and its a pleasure to see that Ms. Lee was recognized for her great service. Rest assured we will share your compliments with her on your behalf.
We appreciate your fantastic feedback in regards to the sheets and we are looking forward to welcome you soon again to wrap yourself around them.

Warm regards,

Brian Connelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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