Room needs improvement and breakfast needs to be upgraded. Staff service is good and they are willing to assist with utmost care.
I am hoping they can improve with above mentioned details so guest will come back
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The location was great. We booked 4 twin rooms for 2 nights. High rise hotel with 4 star category but i guess people overrated it. This is super busy during summer season. Lobby is fair clean. Front office team is efficient taking care the check in process.
The room has nothing special feauture. Though this hotel needs a total renovation. Good size bathroom and it looks clean but not spotless. There are things need to be addressed about the maintenance. Shower head needs deep cleaning and the hand shower handle loose. Water pressure was okay. Omg, i was surprised the towels are not decent condition "lagom kaau ug naay stain" and shower curtain too.
We had buffet breakfast and surprisingly not much choices and super crowded place. Would not recommend this place lol
The hotel is old with little to no security.
Breakfast was a joke being the worst hotel breakfast I’ve ever had.
I would not stay here again
Towels where not clean and hotel was very basic.
Only good thing is location close to the mall
Check in time is 12pm, we arrived at 1140am, we requested for early check-in since the time difference is 20 mins. They would allow but would have to pay for the early check in. We told them that we came from a very long flight, and yet, they still demand for a fee, no consideration.
Checked in for 2 nights. Had a corner room on the 18th floor.
Wifi does not reach the room so really useless.
Toilet bowl does not flush well so had to ring reception at 4am, which took roughly 30 mina for someone to answer, got clogged again at 10 in the morning, had to ring them again.
Location is quite good though.
Rang reception while checked in to extend. Said that there is an available room for 2 nights but would need to pay for it outright as those are sinulog days.
Went down to reception, declined and told me that there is none. I told them I rang less than 5 mins ago and I was told that there is an available room.
Oh come on, be consistent. I know that you are just saving those rooms up so you can offer it at a higher price nearer those dates.
Will definitely not check back in. Worst hotel!!!
Nice hotel, a bit crowded due to functions, water is hard, lobby not as nice & furnutures not well placed. Staff ok, old but renovated rooms. Breakfast foods varied. Near Ayala Mall but so hard to cross street to go there.
