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All reviews ayala mall breakfast buffet walking distance comfortable beds extra bed other hotels business district swimming pool quest hotel room rate pleasant stay cable tv nice pool checking in enjoyed my stay rice visit cebu
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Reviewed 28 May 2018

arrived at the hotel a bit early, and basically told to come back at 3pm, so followed instruction, and went for a walk, came back at 3pm the find a massive queue, at the check in desk.Over 1 hour later we got to the checkin counter, and it was so painful, i actually i looked around to see id the where an camera's , because i thought it must be someone playing a practical joke on us!
Seriously the worst performance i have ever seen from front of house.
If they gave me a room for nothing i would come back. Breakfest 0/10

  • Stayed: May 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank common1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 May 2018

Booked 3 rooms during the wedding for 2 nights each. Rooms are huge and clean. Staff are friendly and accommodating. Housekeeping is okay. The buffet food is not bad. The hotel is accessible to malls (Ayala), restos and some shops. Transportation is easy to get. Recommended hotel. Thank you!

  • Stayed: April 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank arashema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 May 2018 via mobile

The reception staff are very nice and very helpful with tours etc. I stayed 3 nights and room is good but it’s very noisy with the corridors and people walking around at night after being out on the town and the lifts ding a lot. The hotel is basically opposite a very good mall called Ayala so you can go there for nice food etc. the breakfast is not nice at all.

Stayed: May 2018, traveled as a couple
Thank Lookingatthestars9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2018 via mobile

We arrived 1 hour after check in time and waited 45 minutes in the desk queue to be told that if we wanted a non-smoking room we had to wait another 45 minutes for it to be cleaned. We had already confirmed with the staff that we wanted a non smoking room when we dropped our bags off earlier in the day.

When we we were given our key at 5.30pm the staff did not apologise for the delay and instead told us that we would be charged 2000 pesos if we pushed the twin beds together - we had no intention of doing so - this should not be part of a welcome speech.

We found 3 small cockroaches in our bathroom which we did not expect for the price of the room.

At dinner they forgot one of our meals.

They knock on your door at 10am to make sure you are going to check out that day then check out takes 30 minutes.

In the hotel’s defence the location and the breakfast are good. Also the staff weren’t rude - it’s the approach of the hotel policy/ethos that is the problem.

There are lots of other places to stay in Cebu, I do not recommend this one

Stayed: May 2018, traveled as a couple
Thank MarthaGoudie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 May 2018 via mobile

The hotel is very big and to credit is located in a very good area because one of the main shopping centres of Cebu is right across the road (ayala).
The rooms are ok nothing fancy but I must say it’s pretty outdated.
We had buffet breakfast included with our booking so we thought why not give it a go.
The buffet was very minimal so there was very little to choose from and food wasn’t the best to be honest.
The hotel is ok overall I guess if your just there to sleep and do shopping across the road.

Stayed: May 2018, traveled with family
1  Thank kennyboy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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