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IndiJoe
Bangalore

Excellent facilities with friendly and cute front office staff.

Review of St. Mark Hotel
5.0 of 5 bubblesReviewed Jun 3, 2019
A nice and modern hotel with all facilities. Did not have breakfast, so cannot comment on it. The deluxe suite was excellent with modern amenities. But a great thanks to their cute and professional front office staff for dealing with a trifling issue that riled me up. Would definitely stay there again and would recommend it wholeheartedly!
Date of stay: May 2019
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14 - 19 of 223 reviews
Reviewed May 13, 2019 via mobile

I got to stay at St Mark for 4 days. I did not expect that much as I was going to spend more of my time in a seminar. It turned out to be an enjoyable stay as the staff were all friendly, accomodating and professional. From the doorman, front desk to the waiters in Halo and cleaners of the room. The location is also a plus. If you are a Catholic, the redemptorist is just across the hotel. I was able to attend mass during my stay. Convenience stores, restaurants are very near the hotel.

Date of stay: May 2019
Trip type: Traveled on business
2  Thank mdpath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 6, 2019

Didn't know what to expect when I got here, but was pleasantly surprised.
Hotel seems modern and staff is friendly and service minded.
Beds are comfy and had a nice room with a small balcony. The room was clean.
One problem is that the water flowed out on the bathroom floor when taking a shower, so it was wet everywhere. Would also be good to have a line to hang clothes for drying on the balcony.
The breakfast was a bit skimpy

Room tip: Lots of noise if your room is adjacent to the church
Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank TorAus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 22, 2019 via mobile

We were visiting Cebu and I was quite afraid of the multiple bad reviews of the several hotels, and settled for St mark, despite the scathing bad reviews about the location.

The quality of the hotel, the varied breakfast was the best I have seen in years.

The employees are truly amazing, and very professional.

The location proved also to be a blessing in disguise, as the area is a bit more calm in traffic, if that exists in Cebu.

The balconies were a pleasant surprise, with the exception they let guests smoke on them, and often in a while you have to close the wc window because of that.

Overall, we were very impressed with the quality of this hotel, and was a very positive experience.

PS I also recommend for anyone to install grab to deal with the island taxis. It's an huge stress saver.

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank makakito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 28, 2019

We have traveled to the Philippines for 30 years, always staying at Cebu Midtown/Summit Hotel. This time, for Sinulog, we decided to switch things up and decided on St Mark's. Our first impression - it was clean and professional. The doormen, bellmen, front desk staff and housekeeping were amazing. I wish we had noted the names of the front desk staff, but one of the ladies was always ready to Google Sinulog schedules, ferry schedules, weather reports, etc. She is what every front desk employee should aspire to be. She was so helpful and attentive and truly is one of the best we have ever encountered, whether in the US or elsewhere

We stayed in 2 different rooms over the course of our stay due to our late booking arrangements. 1 room was on the 4th floor and 1 on the 5th floor. Both rooms were very clean and well maintained, or as well maintained as any hotel room we have stayed in the Philippines.
Here's the problem, and for us it was a big one. There was no hot water in either room we stayed in. There was sometimes lukewarm water for showering, and sometimes it was a bit cool, but never, ever hot for our entire 2 week stay. Did we complain? No. As the problem existed in 2 different rooms on 2 different floors, it had to be an engineering issue, or a building-wide issue, and we didn't expect them to repair a building-wide issue for 2 guests. I'm sure they knew of the problem, and for whatever reason chose to ignore it. It's not even that we were taking showers during peak times. There was just never a hint of hot water at any time of the day. Most Filipinos I'm sure are used to this. Most travelers from the West are definitely not and expect hot water in a mid-range hotel.
We had breakfast in the small restaurant on the 2nd floor. The buffet is definitely geared to Filipino tastes, but the ever-ready chef was always willing to cook up pancakes, omelettes, or eggs.

St Mark's is THE perfect location for Sinulog. I love the location, which is out of the busy Fuente or Ayala areas. The beds were comfy, the room we stayed had a balcony, the air-con was cold (but make sure it is clean), and bath supplies were always refreshed.

St Mark's - fix or upgrade the hot water for showers, & raise your rates if you have to do it because you have a gem just waiting to be polished. You are so close, especially with your amazing staff, to truly being a great hotel

Date of stay: January 2019
3  Thank LostinBohol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 25, 2019

Large rooms with balconies. Large comfortable beds. Great staff and excellent buffet breakfast.Great hotel for the price. We will put this one at the top of our list next time we are in Cebu.We were there at New Year so we had a great view of the fireworks over Cebu City from our 5th floor balcony.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Victor M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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