I've been staying at the Waterfront Hotel every few years since 2008. It used to be the go to luxury hotel in Cebu City, and I loved everything that the hotel had to offer.
However the hotel has as of recently dropped below its 5 star standards. Customer service is second to none as always, and it's a reason that I still remain a loyal customer.
Some points to consider;
️The room bathrooms now show visible mould
️Basin tap was leaking
️Carpets are very worn out
️Rooms appear very dusty in hard to reach areas
️Room walls have discoloured.
The lobby is a great part of the hotel, I would bring guests here to drink almost every night, an excellent part of the hotel offering.
The breakfast buffet was brilliant as always with a huge selection of international and local dishes.
In conclusion, the hotel does seem to have aged considerably, which isn't necessarily a bad thing, but may put into question its 5 star status.More
- Free Wifi
- Free parking
- Pool
- Restaurant