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Alf-Jonny Berge
Oslo, Norway

location, location, location

Review of Red Planet Cebu
4.0 of 5 bubblesReviewed Mar 21, 2023
We were here for three weeks and had a great time. The room was clean and the location is the best. This place has some things to improve like all do but they are minor and I'm afraid that if it becomes to good then the price will go up so for the price then this was top notch. As a European then I must take note that the showers doesn't have a heater and I missed that but that is more normal here in Philippines so you might need to go to one of the resorts to get heated showers.
The service was great and they have a place for visitors to park for free on the premises witch was great since we had some locals that visited us sometimes so we could all hang out in town.
I would recommend this to anyone that is planing a long vacation and needs a clean place in the centre of town.
We will definitely come back here for our next visit to Cebu.
Date of stay: December 2022
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Grace Salut, General Manager at Red Planet Cebu, responded to this review
Responded Mar 31, 2023
Dear Guest,

Thank you for vividly sharing with us your experience. We are very happy to know that even with the limited facilities it still met your needs.

Thank you for taking the time to share your satisfaction with us.

Kind regards,

Grace
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 13, 2023

It was a good stay most especially the location and rooms are decent. However, it it is such a hassle that there is only one functioning elevator, no do not disturb or please clean my room sign, bathroom consumables are just in push container that are damaged.

Date of stay: March 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank arwentio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded March 17, 2023

Dear arwentio,

Our apologies for the inconvenience when the elevator temporarily encountered a problem during your stay. We are happy to inform, though, that it has been fixed already. Thank you for sharing with us your feedback. Rest assured all are noted.

Kind regards,

Grace
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2023

near ayala center,just a few minutes to fuente, a few minutes to SM city.,verry accessible to public transportaion..and the hotel personnel are verry friendly,nice room,verry clean comfort room..love its hot shower..my only problem is that my wife dont want to check out anymore.hehehe.thanks Red planet for the verry comportable stay..

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank venus a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded March 17, 2023

Dear Mr. Venus,

It is so heartwarming to know that your wife does not want to check out. We love to hear that she did not want to leave. Thank you for sharing it with us and we look forward to another stay soon.

Kind regards,

Grace
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2023

Overall, a very good experience. Room was clean and was always kept clean during our stay. Although, I would suggest it is about time to upgrade on their room appliance and also change their set of towels to a more cleaner and fresh batch.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paulocualteros
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded March 9, 2023

Dear Mr. Paulo,

Thank you very much for sharing with us your feedback. Letting us know what you like and don't like about your experience will greatly help us improve. Your suggestion on how we can improve is well noted.

Kind regards,

Grace
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2023

Unhappy during the stay and I don’t want to booked again in that hotel. The only advantage is the location and the hotel
Room lack of extra amenities.wifi is poor, towel is with dirt marking, no dental kit, no electric kettle or coffee that I can use to boil water and room is very small but is okey but again over all I am unhappy, also the staff in the front desk the guy with eyeglass is unhappy face when you deal with. You ask favor like plastic it will say no. But afterwards the house keeping provided it.no good customer service.

Date of stay: March 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bcabon767957
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded March 9, 2023

Dear Mr. bcabon,

It is regrettable to know that the basic services provided by the Hotel did not provide the needs that suit your standards. But rest assured we will continually look for ways to serve you better. The mention on the service received from one of our staff will be handled accordingly. Thank you for letting us know.

Kind regards,

Grace
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2023

service because the internet connection and function of internet
Please fix that issue for your good quality of service
service because the internet connection and function of internet
Please fix that issuef for your good quality of service

Date of stay: February 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rcordial
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded March 7, 2023

Dear Mr. Cordial,

We are most concerned with the satisfaction of our guests and your feedback is well noted. Rest assured this is looked into by our IT team.

Thank you for your feedback.

Kind regards,

Grace
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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