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Reviewed November 23, 2022

Clean room but no hot shower. Towel a bit old already. Staff are accomodating. No telephone line so need to go down if you want to ask something. Location was just nice very near to any establishment.

Date of stay: November 2022
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Thank ronafaith8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded November 24, 2022

Hello ronafaith8,

We regret to know that our hot water system was down during your stay. Rest assured that we are already in the process of fixing the problem. We love to share that downloading our APP allows one to communicate with us anytime either through messaging or voice call by just connecting to the hotel wifi. We hope that you will get to use and enjoy it on your next stay.

Thank you for sharing with us your experience as it will help us improve on our services.

Regards and stay safe,

Grace
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2022

The room is clean and have a comfortable bed. I love it. I love the mirrors in the room. The downside is temperature of air condition cannot get control. Must ask for the lobby to have it. The staffs are accomodating.

Date of stay: November 2022
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Review collected in partnership with this hotel
Thank KoreanaGirl2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded November 24, 2022

Hello KoreanaGirl2022,


Thank you for your feedback. We are delighted to know that you love the cleanliness and comfort of the bed. Airconditioning temperature has controls on the wall by the room entrance but we do provide the option of a handheld control upon request.

Thank you for your feedback and for the staff appreciation.

Regards and stay safe,

Grace
Hotel Manager

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Reviewed November 21, 2022

Quality, clean, comfortable--from entering the building, the lift, hallway, up to the room. Truly a great value for your $$$.

Food is not a problem because there are lots of good restaurants outside with just a quick stroll away. Transportation is not a problem either. I was given a 4th floor room and the window has a nice view of night lights and tall nearby buildings.

Date of stay: November 2022
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Review collected in partnership with this hotel
Thank giuliodH4485HG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded November 24, 2022

Hello Giuliod,

We are truly happy to know that you were very happy and comfortable during your stay. Thank you for sharing your satisfaction with us.

Regards and stay safe,

Grace
Hotel Manager

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Reviewed November 21, 2022

Bathroom should be cleaner, no fridge, no free water, no warm shower, only one elevator in use - long waiting times. Very Nice staff and good location. Close to mall and very central. Fast checkin and checkout.

Date of stay: November 2022
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Review collected in partnership with this hotel
Thank satino1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded November 24, 2022

Hello satino1984,

Thank you for your feedback. Rest assured that areas mentioned that would have made your stay more comfortable like the warm shower and elevator are already in the process of being fixed. We will look into the bathroom cleanliness and will ensure that this will be taken up with our housekeeping team.

Thank you for letting us know as well that you were happy with the staff service and the promptness of the service.

Regards and stay safe,

Grace
Hotel Manager

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Reviewed November 18, 2022

Hotel in general is run down. People asking for money everytime you leave the hotel. No hot water for several days. Rooms not cleaned everyday. Price was ok at $24 daily rate. Room was very small. Location was good.

Date of stay: October 2022
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Review collected in partnership with this hotel
Thank bear120160
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grace Salut, General Manager at Red Planet Cebu, responded to this reviewResponded November 18, 2022

Dear bear120160,

Our apologies that problem with our hot water system happen during your stay. Rest assured that works for its rectification is already moving.

We regret as well that there are beggars in the area who would approach you for money. This concern is already with our local city government for action.

Thank you for your feedback. We would like to assure you that we will continually take action to ensure that our guests experience will always be that of a comfortable stay.

Sincerely,

Grace
Hotel Manager

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