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melpol68
Hong Kong, China
102
Value for money, great location.
4.0 of 5 bubblesReviewed Apr 15, 2017
Location is great, just actoss Ayala mall. Just about 3 mns walk. Rooms are clean and big enough. The only small negative comment is that they dont have connecting rooms for family but they gave us rooms next to each other and accomodated our earlier request. Staff were also helpful. Booked it using Agoda and it is value for money. Just 5 mins away to House of Lechon .
Date of stay: April 2017Trip type: Traveled with family
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (288)
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76 - 81 of 288 reviews
Reviewed April 6, 2017

I stayed in room 234. The room was right-sized. The details are passable and the sleep was excellent. However, I had to complain about the stink in the bathroom. It smells of dried pee. The second night, the smell was better. But I noticed they did not empty the trash and they did not clean the bathroom thoroughly (explains the stink). Hotel is excellent in terms if distance to mall. Breakfast is also very good. Might give them another chance to wow me.

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank BingBong88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy A, General Manager at Diamond Suites & Residences, responded to this reviewResponded April 7, 2017

Dear BingBong88,

Thank you very much for your honest feedback. We will look into this immediately. We apologize for the inconvenience you had experienced during your stay. We will make sure to make your next stay with us a more pleasant one.

Sincerely,

Katherine S. Angala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2017

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy A, General Manager at Diamond Suites & Residences, responded to this reviewResponded March 15, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 9, 2017

We stayed in the hotel for one night with my friends. What can you expect in a three star hotel? First, The staff was very accomodating and friendly. They respond to guest request promptly. We requested for a bucket of ice and it was served within 5 minutes. But sad to say, i was frustrated because breakfast was excluded.

I would rate the exterior of the hotel with a 2 star while the interior as 3 star. 2 star because it likes an ordinary commercial building. 3 star for the interior because the lighting are good. The area is small but the ambience is fine. It looks clean and even smells good. Talking about the room, its well ventilated. Lights are all functions on the vanity mirror coffe table and side table. But i like the type of fixture they use. I would prefer a lamp shade because it add elegance in the room.

Date of stay: February 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Julios B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy A, General Manager at Diamond Suites & Residences, responded to this reviewResponded March 11, 2017

Dear Julios B,

Thank you very much for taking time in writing this feedback. We deeply appreciate you pointing out the strengths and weaknesses of our property. We are glad that you had a pleasant stay with us and we look forward to seeing you again.

Should you have any inquiry, please do not hesitate to contact us anytime.

Sincerely,

Katherine S. Angala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2017 via mobile

Wow staying here with friends we booked two days but decided to extend our stay by another two days. This place is clean and run very efficiently. Staff are great. It is also central to every thing. With the ayala mall 2 minutes walk. Buffet breakfast is good here caters for everyone. Would stay here again.

Date of stay: March 2017
Trip type: Traveled with friends
Thank Imran F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy A, General Manager at Diamond Suites & Residences, responded to this reviewResponded March 2, 2017

Dear Imran F,

Thank you very much for taking time in writing this fantastic feedback. We do our best to provide our guests with exceptional hotel experience. Also, thank you for recognizing our strengths. We look forward to see you again.

Sincerely,

Katherine S. Angala
General Manager

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Reviewed February 19, 2017 via mobile

We had a pleasant experience for several days as we visited with family and adjusted to the time zone. They only had twin beds available but they were comfortable. The bathroom was okay except for low water pressure.

The location is great for going to the Ayala mall and catching transportation to other parts of Cebu City.

It features one of the best breakfast buffets we have enjoyed. All of the food was fresh and there is a good variety. They even changed some of the offerings from day to day. Good eggs made to order.

The gym was adequate with one of the three machines out of order. We did not use the pool but it looked nice.

All of the staff were wonderful with Joann in housekeeping taking good care of our entire party.

And speaking of party, we had a noisy group of tourists next door coming and going at two and four o'clock in the morning. It was a popular place.

Date of stay: February 2017
Trip type: Traveled with family
Thank MGMoss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy A, General Manager at Diamond Suites & Residences, responded to this reviewResponded February 20, 2017

Dear MGMoss,

Thank you very much for the comprehensive review. We are glad to know that our beds, location and breakfast were able to reach your standards. We apologize for the inconveniences you had experienced with us. Your concerns are well-noted and we are already solving these issues. Again, thank you for choosing Diamond Suites Cebu and we look forward to seeing you again.

Cheers!


Sincerely,

Katherine S. Angala
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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