I booked this hotel when I was in Cebu recently based on the fact it said in booking website that "we can assist you with luggage storage". I checked in to stay 2 nights and was planning to stay there again when I came back from my five day trip to Leyte. They refused to store my luggage saying they can only store it for a few hours. I contacted the manager and politely told them my situation. He refused. I asked him nicely to at least make an exception in my case which I am pretty sure any normal hotel would do considering I showed them proof of their misleading hotel description. They REFUSED! I asked them to at least refund me the money I paid for the second night so I can try to find somewhere else to stay that actually has left luggage service. They REFUSED!!! I ended up having to cancel my trip to Leyte and missed the ferry because I had no where to keep my luggage. I lost the booking at the Dive Resort for 5 nights. This hotel cost me a lot of money. The receptionist had the worst attitude I have ever seen in a hotel. The first room they gave me smelled like mold and had no windows. The shower had no pressure at all and the water had a terrible odor in the bathroom. All night some loud band was...I booked this hotel when I was in Cebu recently based on the fact it said in booking website that "we can assist you with luggage storage". I checked in to stay 2 nights and was planning to stay there again when I came back from my five day trip to Leyte. They refused to store my luggage saying they can only store it for a few hours. I contacted the manager and politely told them my situation. He refused. I asked him nicely to at least make an exception in my case which I am pretty sure any normal hotel would do considering I showed them proof of their misleading hotel description. They REFUSED! I asked them to at least refund me the money I paid for the second night so I can try to find somewhere else to stay that actually has left luggage service. They REFUSED!!! I ended up having to cancel my trip to Leyte and missed the ferry because I had no where to keep my luggage. I lost the booking at the Dive Resort for 5 nights. This hotel cost me a lot of money. The receptionist had the worst attitude I have ever seen in a hotel. The first room they gave me smelled like mold and had no windows. The shower had no pressure at all and the water had a terrible odor in the bathroom. All night some loud band was playing until 4am in a bar next door.

I would not recommend anyone to stay in this hotel. It is horrible. I am furious with them!!!!!! Find somewhere else. This hotel DOES NOT CATER to TOURISTS at all!!!!!!More