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17 - 22 of 363 reviews
Reviewed 18 October 2021

The room amenities helped me get a good night's sleep. Only thing I can complain about is the internet which is below average given the location and prestige of the hotel and the cleanliness. My room had a couple of empty water bottles from the previous occupant under my bed and some potato chip crumbs on the carpet also hidden under the sofa.

Date of stay: October 2021
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Review collected in partnership with this hotel
Thank garrialmighty
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Seda Hotels, General Manager at Seda Ayala Center Cebu, responded to this reviewResponded 28 October 2021

Dear garrialmighty,

We appreciate your sincere feedback. We are glad that we provided you with the utmost comfort during your stay with us. As for the other remarks you have stated, I will discuss them with my team.

Thank you for choosing to stay with us and please do stay safe.

Best Regards,
Gwen Dela Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2021

Direct, private entrance to the mall is convenient, beautiful pool and grounds area, lovely staff, rooms are clean and interior designed well. During covid, proper precautions but too many rules (no visitors allowed).

Date of stay: October 2021
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Review collected in partnership with this hotel
Thank honestreviews4yall
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Seda Hotels, General Manager at Seda Ayala Center Cebu, responded to this reviewResponded 14 October 2021

Dear apodicticannie,

Thank you so much for taking the time to write such an excellent review! We are truly humbled by your 5-star feedback and your kind words on our facilities. Our guests´safety is our top priority, hence, our security protocols.

We look forward to welcome you back in Cebu's premier city hotel, hopefully when things get better. In the meantime, please stay safe!


Best Regards,
Gwen Dela Cruz
General Manager

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Reviewed 12 October 2021

Bed, Bedsheets and pillow cases were rough and disgusting. Terrible sleep for 10 days. Had allergies because of dusts and condition of the bedsheets and pillow cases. I believe it wasn’t changed and cleaned and disinfected before usage.

Date of stay: October 2021
    • Value
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Review collected in partnership with this hotel
Thank kathiemaehermosa2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Seda Hotels, General Manager at Seda Ayala Center Cebu, responded to this reviewResponded 15 October 2021

Dear kathiemaehermosa2021,

Thank you for taking the time to leave us a review on Trip Advisor. I was quite concerned regarding your feedback on your most recent stay with us, as this does not reflect the measures we take in line with our sanitation protocols.

Our guests’ well-being is of paramount importance to our business and we are deeply sorry for the inconvenience caused. I have looked into the matter with our Housekeeping team and it is part of our standard that all bedsheets are fresh and clean in all the rooms to ensure a comfortable stay for our guests and patrons.

We value your opinion and we will continue to strive hard and improve customer satisfaction with each and every stay. Your feedback is greatly appreciated for our onward improvement. We will ensure that you will have a more comfortable and seamless stay on your next visit.


Best Regards,
Gwen Dela Cruz
General Manager

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Reviewed 6 October 2021

Very Accomodating and the staff are very nice and friendly. Thank you so much guys for everything you've done to us. It was a great experience to stay with you.. I will recommend your hotel to our family and friends who will travel to cebu

Date of stay: September 2021
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Review collected in partnership with this hotel
Thank nadjmael10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Seda Hotels, General Manager at Seda Ayala Center Cebu, responded to this reviewResponded 14 October 2021

Dear nadjmael10,

Thank you for taking the time to post your 5-star feedback on Trip Advisor. Your recommendation truly means the world to us!

We are delighted to read your wonderful remarks on our staff. We ensure that the Seda family goes the extra mile in order to provide a seamless stay for our guests and patrons.

Thank you once again for choosing to stay with us. We hope to see you soon!


Best Regards,
Gwen Dela Cruz
General Manager

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Reviewed 4 October 2021

satisty and happy in my stay friendly and highly recommended hotel excellent for this time of pandemic high standard of cleanliness health protocol.will sure your safe will train and staff very frindly and satify good service to guest

Date of stay: September 2021
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank nan26302021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Seda Hotels, General Manager at Seda Ayala Center Cebu, responded to this reviewResponded 14 October 2021

Dear nan26302021,

Excellent 5-star feedback! We are glad you felt satisfied whilst on your stay with us. Reviews like yours truly inspire us to work hard day-in, day-out even during such trying times. We highly value our guests´ safety as we enter a new era of cleanliness.

We hope to see you soon. Do stay safe!

Best Regards,
Gwen Dela Cruz
General Manager

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