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“golden prince, golden peeve”

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Golden Prince Hotel & Suites
Ranked #35 of 92 Hotels in Cebu City
Reviewed September 7, 2017 via mobile

stayed here for 5D/4N for a work-related event. this hotel really delivers - prompt service, attentive and gracious staff, very good buffet selection, clean rooms, crisp & fab conditioned linens, free wifi, among others. what made me decide to not give them 2 additional stars in my review? toilet has no bidet and an ongoing construction across the street makes unnecessary noises that can really annoy the guests, even in the middle of the night. although the wifi is free, i would not mind paying if i could get faster and more efficient internet connection.

Stayed: September 2017, traveled on business
Thank Irene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajque, Vice President for Corporate Communications at Golden Prince Hotel & Suites, responded to this reviewResponded September 11, 2017

Maayong Adlaw Irene F!

We appreciate your honest review about your experiences. We will definitely be seeking to improve our facilities and various aspects of your stay.

Based on your feedback, we would surely make changes and improvements for a more comfortable and convenient stay with us. We look forward to your next visit.

Daghang Salamat!

Have a GOLDEN day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3 - 7 of 155 reviews

Reviewed September 1, 2017

I was staying in Golden Prince Hotel in Cebu. It was minimal with blood only on the sheets, and the hotel initially asked me to pay 100 dollars for the sheets as compensation for the property damage. The hotel knows that they do not have any authority to ask me this money and for this reason they asked me only pay cash and not with my MasterCard.
The hotel called the police and the police right away start threatening me that this is Philippines and if I don't pay the amount they ask, police will arrest me and put hand coves on me and take me to the station. They said they will give me 30% discount and should pay 3336 PHP. I had 3000 PHP or 60-dollar cash and they accepted that as the payment. I paid and asked to see the police officer name and ID. The officer answered with that I should follow them to the police station to get their names.

  • Stayed: July 2017, traveled solo
    • Value
    • Location
    • Service
Thank MarioRez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajque, Vice President for Corporate Communications at Golden Prince Hotel & Suites, responded to this reviewResponded September 5, 2017

Maayong Adlaw MarioRez!

First of all, we appreciate your honest feedback about your experiences. We will definitely be taking this to heart for further improvement. Especially on the situation you faced in your room (ie stained linens).

In hotels worldwide, it is indeed standard practice for stained hotel linens to be fairly compensated for; as a matter of fact, any asset that is damaged or tampered. It is important for the hotel to maintain its facilities to serve all its guests. It would only be necessary to contact an external force such as the police if the situation has escalated. The purpose is to maintain the safety of other guests and employees. All employees have been trained to respect all guests at all times. Therefore, we would also expect each guest to behave appropriately as well.

Despite all this, we would sure hope for your understanding on the matter.

Daghang Salamat!

Have a GOLDEN day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2017 via mobile

Room is comfortable, with bidet. Better if cable is cignal cable for quality picture and hd sounds.

Food breakfast is average. Should be better if with very close convenience stores, foods and the like.

Wifi speee needs improvement.

Stayed: August 2017, traveled on business
Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajque, Vice President for Corporate Communications at Golden Prince Hotel & Suites, responded to this reviewResponded September 5, 2017

Maayong Adlaw Ed S!

We very much appreciate your honest feedback. These are definitely areas for us to take note and make improvements on. We will be looking into those aspects closely.

We would be looking forward to your next visit and to provide you more of the Unique Cebuano Royalty Experience soon!

Daghang Salamat!

Have a GOLDEN day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2017 via mobile

Good location since this is very near in Ayala Mall. However they need to work on their ameneties. There are lot of things to improve on like the things inside the room. Great service basing when we were there though.

Stayed: May 2017, traveled with family
Thank casper020687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajque, Vice President for Corporate Communications at Golden Prince Hotel & Suites, responded to this reviewResponded August 30, 2017

Maayong Adlaw casper020687!

We appreciate your honest review about your experiences. We will definitely be seeking to improve our amenities and various aspects of your stay.

We look forward to your next visit.

Daghang Salamat!

Have a GOLDEN day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017 via mobile

I dont usually write a review but Im not really satisfied with the service. You have the worst Guy Manager. He doesnt know what CUSTOMER SERVICE is. I forgot the name but sounds like byrynne. He doesnt know how to interact with guest. especially in handling complaints!

Stayed: August 2017, traveled on business
Thank lihana18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajque, Vice President for Corporate Communications at Golden Prince Hotel & Suites, responded to this reviewResponded August 30, 2017

Maayong Adlaw lihana18!

We appreciate your honest review about your experiences. We will definitely be seeking to improve our services.

We would need to further understand the situation you had faced in order for us to rectify it. We would also look closely into improving our customer service further.

Despite all this, we would sure hope that you would give us another opportunity to accommodate you in the future.

Daghang Salamat!

Have a GOLDEN day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Prince Hotel & Suites

Address: Acacia Street | corner Archbishop Reyes Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 92 Hotels in Cebu City
Price Range: ₱1,832 - ₱5,394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Prince Hotel & Suites 4*
Number of rooms: 159
Official Description (provided by the hotel):
Golden Prince Hotel & Suites is the only home-grown (Cebuano) hotel property that is: --> 4-Star accredited by the Department of Tourism, Philippines --> Family-friendly environment due to our Cebuano values: Pahiyum (Genuine Smile), Paminsar (Smart Attentiveness), Pangbarog (Excellent Demeanor), Pakigtambayayong (Great Team Player) and Pagbati (Empathic Anticipation). --> Socially-responsible through our unwavering commitment in various communities and thrusts that support local tourism, heritage and culture. --> Meetings, Conventions, Exhibitions ready for major events and activities --> SIMEX (Simulation Exercise) certified by Key Security Agencies: Philippine National Police, Cebu City Police SWAT, CITOM (Traffic Enforcement), Burea of Fire, Cebu Disaster Risk & Reduction and more --> PWD (Person with Disability) friendly - with such facilities as: Wheelchair elevator, Ramps, Room space and more Golden Prince Hotel & Suites highlights a Unique Cebuano Royalty Experience. ... more   less 
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