This hotel doesn’t train its staff in customer service , as far a we could tell as apart from the manager and the concierge the performance of the staff was woeful especially in the forth floor bar/ restaurant. We found that the food was cold when it arrived at the table as it was cooked on the ground floor then relayed up to the forth floor, the food took a very long time to arrive and one of the meals was the wrong dish as the waiter took no notes. I thought breakfast was average and I could not recommend it. Overall they need to pick up their game and train the staff in what customers expect when they pay out hard earned money

Nice hotel with friendly, courteous and efficient staff. The lobby is beautiful and the buffet had many good choices for breakfast/dinner. We did not have a chance to try the lobby snack area, pool or gym. Our room was spacious, nicely decorated. Only disappointment was the bathroom which needed to be updated (fixtures, tub). Also requested a massage in our room for both my husband and I. It was so appreciated and reasonably priced. Crystal is a jewelry store in the lobby which had some unusual nice pieces. The airport transport arranged through the hotel was convenient and on time. I would definitely return to this hotel when we visit Cebu again.

Stayed here 22nd-25th July & again on 28th July - 1st Aug 2022. Total of 7 nights(3 & 4 respectively).

Generally, the whole process of check-in & check-out was fairly efficiently done. Kudos to front desk Patrick, concierge counter, restaurant & security personnels. Who were helpful when needed.

The rooms were fairly big enough - we had a queen size bed & 1 super single for e 3 rooms during the latter part of our stay. Basic amenities & toiletries are replenished on daily basis unless u had displayed the 'do not disturb' sign at door or activate e request button. Beddings were comfortable though I would have preferred firmer pillows.

Hotel itself has seen better days and perhaps a good refurbishment of the entire establishment would surely have more people coming back - a scene I had observed over at The Quest hotel which was a stone throw away.

Restaurant(during b'fast - buffet) desperately needs an urgent upgrade. The spread is limited and barely enough - most stations were either scarely available or had finished.

Would have rated higher if not for a bad experience we had upon returning from our break in Boracay. During check-in(returning guests) on 28th July evening - around 8pm, the counter staff(a young lady) & her supervisor(also another lady) were both rude & totally disrespectful and extremely unprofessional. There was an air of arrogance(more like sheer ignorance on their part) in the way they had conducted themselves. I duly registered my dissatisfaction next morning to Patrick who, I must add, was just the opposite to the 2 ladies encoutered the evening before. Eventually, after some checks, it was confirmed that my earlier reservation for additional room was logged in by a staff that I had spoken & confirmed prior checking out 25th early morning for Boracay ... a point that was rudely disputed by both the front desk ladies on duty 28th July around 8pm - one even a supervisory level!. Since when did front desk service stoop so low!. Totally unbecoming behaviour for front-end customer interaction. Still, 2 rotten apples do not represent the entire hotel. Luckily, the rest of staff encountered during our stay was both pleasant and courteous ... very pleasant!.