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Reviewed April 25, 2022 via mobile

So many problems
Pool
Was green, restaurant still
Not serving the proper
Menu using covid as an excuse everywhere
The other restaurant 5 dishes unavailable and no wine the only bottle they had was off
Every time everything was blamed on covid !! We had an upgraded room but the wi fi didn’t work

Date of stay: April 2022
Trip type: Traveled as a couple
Thank Dreamer58856439469
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2022 via mobile

Been coming for many years. While the grounds and location are still excellent, the service and building maintenance is poor. It took 2 hours for someone to correct a tv fault. At 10am...now..... there is no hot water! Yes none! The air-conditioning is hot around 26 and uncomfortable.
This hotel has sadly sunk to 2 star Philippino rating. New management is needed. If you want value find another hotel.

Date of stay: April 2022
Trip type: Traveled as a couple
Thank Navigate49728731171
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2022

Sure there are newer places (if multistory hotel rooms are your thing). But the grounds and relaxation at Waterfront Insular are beautiful. Just being around all the coconut trees and immaculate landscaping when walking around the pools, beach and ocean are wonderful. The morning breakfast is essential to purchase ahead of time, so good and plentiful. Its great to be outside under the canopy there and just soaking in the tropical vibe. You can have drinks by the pool, wish they had live music though as it would be perfect for that sort of ambiance. The rooms are a bit dated, but so what is my opinion. Its part of the old school charm of this place. ALL the staff are so friendly, from the daily housekeeping to the servers and cooks at the restaurants. If you want to just take a walk for some fast food nearby is Jollibee, McDonalds and Chow King right outside the gated Waterfront complex entrance. Also a Choice Mart convenience store is there for beers and sodas and snacks nearby for chilling in your room. Vacationing is what you make it, this place can be a great time if you are fun and not super picky. Keep up the good work.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank 4AVICII
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2022

Standard Rooms are old.The floor in room 400 was dangerous. Many times that i stumbled Some of the wood blocks in the floor are empty. Toothbrush and toothpaste was not available .We asked them to clean our room but in dismay, they didn't change our towels. We booked also Deluxe Premium Room,much better.more space with veranda.

Room tip: Book Deluxe Premium Room is so much better.
Date of stay: April 2022
    • Rooms
    • Cleanliness
    • Service
Thank denise2214
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2022

I stayed in one of the standard rooms, which could use a little bit of work. The furniture was in good shape, and housekeeping does a good job cleaning the room daily. However the bathroom needs to be renovated. The door dragged on the floor making very loud noises. The sink looks dirty because of the silicone adhesive is old and discolored. The electrical outlet housing is so corroded that the plate falls of exposing live wires. And the hairdryer plug looks like it’s also coming apart. The swimming pool could use a new paint job as the bottom looks old. Other than these shortcomings, the resort is really nice. The breakfast buffet is decent. And staff is very polite.

Date of stay: March 2022
Trip type: Traveled solo
Thank this_visitor
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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