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Reviewed January 16, 2022 via mobile

Thank you for taking care of my meals here and for the extra water.
It's just that when we arrived here,we wait for almost 1 and a half hour to check in knowing that we were tired from our flight but then still good on my whole stay here.quiet and relaxing.
Next time just provide nice meal so we can enjoy more.

Date of stay: January 2022
Trip type: Traveled solo
Thank Nicksoiman27
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy , General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded January 17, 2022

Dear Mr. Nick,

Thank you for sharing your comments from your most recent visit to our hotel. We are noting your comments regarding your check-in experience, and will be discussing with our team how we can further improve this aspect of our service. We hope to welcome you back in the future, so that you may experience the improvements we will put in place.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2022

Its my first time in this beautiful hotel and what can i say? Absolutely the best! The room is very spacious and clean. The bed is super nice. And i also get to see the beautiful view of the city of pasig. Also the employees are very accommodating, cheereful and dedicated. Great quality of service! Marco polo hotel has it all. Thank you Marco polo hotels!

Date of stay: January 2022
Trip type: Traveled solo
1  Thank Stephenreym
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy , General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded January 17, 2022

Dear Mr. Stephen,

Thank you for posting your feedback from your most recent stay with us at the Marco Polo Ortigas, Manila. We are honored to have been of service to you, and look forward to welcoming you back in the future.

Sincerely yours,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2022 via mobile

They never disappoint! I mean we are still in a pandemic and my mom and I had a great stay for the Holidays.

Shoutout to the staff assisting us during breakfast and buffet! I think his name is Paul (apologies my brain is frying, can’t remember his exact name) but he’s the one who’s off on New Year for his Bday break…

Shoutout also to the room cleaners! They are flexible and always doing a good job everyday!

Till next time Marco Polo!

Date of stay: December 2021
Trip type: Traveled with family
1  Thank andrewcR353CZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy , General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded January 17, 2022

Dear Mr. Andrew,

Thank you for sharing your feedback from your stay with us during the holiday season. We are humbled by your kind words about the service our team was able to extend to you and your mother, especially given current circumstances. It is our hope that we welcome you back in the future, when we can all travel freely and with full confidence.

Until then, please keep safe and stay healthy.


Yours sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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Reviewed January 13, 2022 via mobile

Hotel room was very cleaned and gorgeous, room size is quite big, very comfortable and the bed was very soft and the view from the window was amazing. The location is beside robinson mall.

I enjoy so much on my stay..thanks Marco Polo.

Date of stay: January 2022
Trip type: Traveled solo
1  Thank 990bei
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy , General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded January 14, 2022

Dear Ms. Bei,

Thank you for sharing your comments from your stay with us at the Marco Polo Ortigas, Manila. We are honored to have been your hotel of choice for rest and relaxation during these extraordinary times. We look forward to welcoming you back with your loved ones in the future.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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Reviewed January 12, 2022

During my Quarantine time. Excellent service. Good to sleep. Nice to stay. All Hotel staff are organised from foods delivery including water. Garbage disposal is in proper place. Area is clean especially and Comfort room. Bathroom like shower and bath tub is good.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank arieltatad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy , General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded January 14, 2022

Dear Mr. Tatad,

Thank you for sharing your comments with us from your recent stay in our hotel. We are delighted to read that you found your visit warm, memorable, and comfortable given current circumstances. We hope to welcome you back to the Marco Polo Ortigas, Manila again in the future, when we can all travel with full confidence. Until then, please continue to stay healthy and safe.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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