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Reviewed 17 October 2021 via mobile

I would like to say how kind and hospitable the staff special mention to rhon and cris whatever i need
I want to come back again i really enjoy at Marco Polo.
Thank you very much and godbless..........

Date of stay: October 2021
Trip type: Traveled on business
Thank 24kentmartins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 19 October 2021

Dear Mr. Kent,

Thank you for posting your five-star review from your most recent stay with us at the Marco Polo Ortigas, Manila. On behalf of our team, we extend our appreciation for your kind words and look forward to seeing you again in the future.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 October 2021

very nice room.... clean toilet, nice shower and bath tub..nice ambiance....very good view of building construction , excellent service ..food are good and delivered on time..hoping to stay here again soon...thank you...

Date of stay: October 2021
Trip type: Traveled solo
Thank generationx225
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 13 October 2021

To our guests from Generation X,

Thank you for sharing your comments from your most recent stay at the Marco Polo Ortigas, Manila. We noticed that you rated your experience with us four out of a possible five stars. While we appreciate the kind words you have shared in your review, we do hope you can contact us again to share further details from your stay. It is our hope that we identify the areas of our service that we can improve ahead of your next visit.

We look forward to hearing from you again at your earliest convenience.

Sincerely yours,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 October 2021 via mobile

Operators were friendly especially Ms. Kim. The room is spacious, clean, elegant, good design and layout with nice overlooking on full glass window.

Experienced low signal of internet wifi maybe during peak hours. I would also suggest to upgrade having a Netflix on TV viewing and entertainment.

Date of stay: October 2021
Trip type: Traveled solo
Thank X1162VCeduardop
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 11 October 2021

Dear Mr. Eduardo,,

Thank you for posting your comments from your most recent stay with us at the Marco Polo Ortigas, Manila. We are delighted to read that you had a memorable, safe, and convenient stay with us in line with the health guidelines issued by the government.

We noticed that you rated your experience with us four out of a possible five-star rating. We hope you can share with us more details regarding your stay so that we can identify the areas we can further develop. We are noting your suggestions and will take them into consideration moving forward.

We look forward to seeing you again in the hotel very soon when we can all travel with confidence.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 October 2021 via mobile

i want to commend all the staff for their kind and assistance special mention to KIKO who help with my needs and he is very helpful overall excellent service. well definitely come back soon after pandemic.

Date of stay: October 2021
Trip type: Traveled solo
Thank michaelangelol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 13 October 2021

Dear Mr. Michaelangelo,

Thank you for posting your five-star review from your most recent stay with us. We will be glad to share your comments about our associates and their level of service during your time in the Hotel, and look forward to seeing you again in the future.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 October 2021 via mobile

Thank you for all the good service im to much glad to here and greatfull to staying on marco polo hotel manila as my quarantine home to much comfortable thank you for all of you god bless to all of us

Date of stay: October 2021
Trip type: Traveled solo
1  Thank anacB256QV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Colin Healy, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 13 October 2021

Dear Ms. Casas,

Thank you for sharing your five-star review rom your most recent visit to the Marco Polo Ortigas, Manila. It delights us to read that you found your stay most comfortable and convenient despite current conditions. We hope to welcome you back to the Hotel again in the future, especially when we can all travel freely again.

Sincerely,
Colin Healy
General Manager
Marco Polo Ortigas, Manila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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