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Reviewed October 28, 2021

Staying at Richmonde Hotel Ortigas for my mandatory quarantine was really worth the money. Even though it was a last minute reservation, the whole booking experience was really smooth. For security purposes, I also booked the hotel transfer and it really lessen my waiting time at the airport. The check in and brief orientation was also helpful. The staff are all accommodating as well. Food served was really good, and I have recommended Richmonde to my friends and family because of this.

Date of stay: October 2021
Thank sette2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Richmonde Hotels, General Manager at Richmonde Hotel Ortigas, responded to this reviewResponded October 29, 2021

Dear Sette2021,

Thank you for sharing your experience and giving us a five-bubble review! It was our utmost pleasure to be your quarantine home and provide you with a hassle-free stay. We are also happy to hear that you enjoyed the meals we served and the service of our staff.

We look forward to being of service again to you, as well as to your friends and family in the future.

Sincerely,
Jorold Montelibano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2021

I have notice that the food that was served during the 7- day quarantine period has no fruits nor vegetables. I would like to suggest to add at least banana or other fruit once a day in lunch or dinner.

Date of stay: October 2021
Thank ferdie639
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Richmonde Hotels, General Manager at Richmonde Hotel Ortigas, responded to this reviewResponded October 27, 2021

Hi ferdie639,

Thank you for sharing your feedback with us. We deeply regret if we fell a little short of your expectations with regard to the meals we served to you. Please be advised that fruit platters are available for order from our room service. Nevertheless, we have noted your suggestion to improve the inclusions of our packaged meals.

On another note, we hope we were able to provide you with a comfortable experience during your quarantine period.

Stay safe and we look forward to seeing you again in the future.

Sincerely,
Jorold Montelibano
General Manager

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Reviewed October 20, 2021

I stayed in Richmonde Hotel Ortigas during quarantine and it was a satisfying experience. Friendly staff, clean room, and the room is quiet enough at night although it's close to the busy road. Its location is awesome close to everything near Mandaluyong and Ortigas Center! I had a good experience overall.

Date of stay: October 2021
Trip type: Traveled on business
Thank lovelyfloralee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Richmonde Hotels, General Manager at Richmonde Hotel Ortigas, responded to this reviewResponded October 22, 2021

Dear lovelyfloralee,

Thank you very much for giving us a 5-bubble review! It was our utmost pleasure to provide you with quality service and a satisfying experience during your stay. While we wish that your visit was under a more favorable situation, we are glad to hear that you appreciate our convenient location, good staff service, and clean guest rooms.

Rest assured, we will continue to do our best to provide our guests with a safe, hassle-free stay and a rich hotel experience.

Stay safe and we hope to see you again soon!

Sincerely,
Jorold Montelibano
General Manager

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Reviewed October 20, 2021

I will not recommend your hotel facility to friends and relatives. The room that I occupied during my quarantine stay was below par. Its old, the toilet will not stop flashing, there were mildew surrounding the tab area, croaches and ants running all over the desk area and smell of cigarette belowing from the airconditiong bent was sickening. Other than the outsanding support coming from the staff, your faciity is not recommended.

Date of stay: October 2021
Thank rey989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Richmonde Hotels, General Manager at Richmonde Hotel Ortigas, responded to this reviewResponded October 22, 2021

Dear rey989,

Thank you for taking the time to share your feedback on your recent stay. We deeply regret to hear of the inconveniences you experienced and we are very sorry for these.

Despite the hotel’s age, we make it a point to ensure that our rooms are thoroughly cleaned and sanitized, facilities like toilets and air conditioning are functioning properly, and amenities are complete and in good condition to keep guests comfortable. The issues you described are definitely not the hotel’s standard and we believe is an unfortunate, isolated incident.

I have given strict instructions to our housekeeping and engineering departments to address these problems and to guarantee that rooms are always up to par and ready for our guests to enjoy a relaxing stay. Again, please accept my sincerest apologies. I appreciate though your commendation of our staff’s outstanding service.

Even if you have implied that you do not plan on returning, we are still hopeful that you can give us the opportunity to serve you once more and provide you with a much better hotel experience.

Sincerely,
Jorold Montelibano
General Manager

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Reviewed October 15, 2021

Lack of toiletries supplies. Day 1 , theres only 1 small tube of shampoo and 1 small tube of toothpaste. I have requested additional shampoo and provided only 1 small tube. Just to check the quantity they will provide.
They never ask to change the towels in 10 days
They provide not healthy meal and keep on repeating the same menu and never serve vegetables or fruits in 10 days.

Date of stay: October 2021
Thank Breakingaisuru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Richmonde Hotels, General Manager at Richmonde Hotel Ortigas, responded to this reviewResponded October 18, 2021

Dear Breakingaisuru,

Thank you for sharing your feedback with us. Our goal has always been to provide our guests with comfort and convenience, even more so during quarantine stays when movements are restricted to their rooms. Thus, we deeply regret to hear that your stay was not as pleasant as we wish it could have been.

As mentioned during your check-in briefing, all room amenities including toiletries, bedsheets, and bath towels are replenished and replaced upon request. This is because quarantine hotels no longer do make-up room service daily and our housekeepers cannot check when you have run out of supplies. While we anticipate that guests would need more than 1 tube during their quarantine stay, the consumption of each guest varies. Thus, we depend on their request to know when to replenish their supplies. Had we known that you needed more toiletries, we could have sent you more.

We also apologize if you were not satisfied with the meals we provided. Since package-included meals are based on a limited cycle menu, we understand how this could seem repetitive to those who stay for more than a week. Nevertheless, we shall look into further improving our menu to provide better variety of dishes. But as an option, we also have available packages with healthier meal options for a minimal additional charge. Guests can also opt to book our Room+Food Credit package so that they can choose their preferred dishes from our Room Service menu. We regret if these alternatives were not offered to you during your stay.

Despite the concerns you mentioned, we hope that the other aspects of your stay were satisfactory. Please be assured that all your comments have been taken note of to enhance our services and avoid possible recurrence in the future.

We hope to have the opportunity to serve you again in the future and provide you with a much better hotel experience. Until then, please stay safe!

Sincerely,

Jorold Montelibano
General Manager

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