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Astoria Plaza
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$52
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Fully refundable before 04/10/23
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Reviewed January 4, 2023
Awful customer service

Awful customer service. Most staff members seem to have zero training in hospitality, especially those in the front desk.

If we do not have timeshare membership here, I would never even consider booking a room again.

I advise you to lower your expectations with this hotel.

Date of stay: November 2022
Trip type: Traveled solo
Ask sammyp9811 about Astoria Plaza
Thank sammyp9811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Astoria Hotel Group, Guest Services / Front Office at Astoria Plaza, responded to this reviewResponded 4 days ago

Dear sammyp9811,


We are sorry to hear that you did not enjoy a positive stay during your visit. Our team takes great pride in delivering exceptional service and we are always striving for improvement. Please provide us with more details regarding your AVLCI experience that may help us better understand your recent experience. We are eager to hear how we may serve you better in the future.



Truly yours,

The Astoria Plaza Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2023 via mobile
Exceeded all my expectations

I had an amazing time at the Pasig location during my Christmas 2022 trip to the Philippines. My sister let me use her timeshare and I just paid for the excess of her 5 days allowable.

The rooms were clean and had all the amenities I need. My only issue was that there wasn’t enough sockets to plug our gadgets to. Luckily we brought along an extension cord. Housekeeping was impressive and was always at our beck and call. Special mention to Chris who saw to it that all our needs are met on time.

Cafe Astoria at the ground floor had an impressive breakfast buffet. Another special mention to F&B attendant Joy Fragio who was so gracious to attend to our needs.

I’m definitely booking my next Philippine vacation at the Astoria!

Date of stay: December 2022
Trip type: Traveled with family
Ask rebeccasU3994EC about Astoria Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Astoria Hotel Group, Guest Services / Front Office at Astoria Plaza, responded to this reviewResponded 4 days ago

Dear recebbasU3994EC,

Thank you so much for taking the time to share your experience regarding Astoria Plaza and AVLCI! We truly appreciate your kind review. We're glad that you had a wonderful time and that you appreciated our dedication to customer service.

At Astoria, we always put our guests' needs first, and will always be here to provide you with another memorable vacation experience.


Always your Astoria,

The Astoria Plaza Management

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Reviewed December 17, 2022 via mobile
Good location for a vacation

Very big and comfortable suite provided with full kitchen besides an oven. Maintenance quickly repaired an malfunctioning AC. Housekeeping did a superb service in thoroughly cleaning the room everyday. Breakfast buffet had a nice variety and was very tasty. Hotel elevator wait times was a serious concern as they can vary from 2 to 20 minutes.

Date of stay: November 2022
Trip type: Traveled as a couple
Ask liwavesfan about Astoria Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Astoria Hotel Group, Guest Services / Front Office at Astoria Plaza, responded to this reviewResponded 4 days ago

Dear liwavesfan,


Thank you for staying with us at Astoria Plaza and for giving us a wonderful review! We're very pleased that you enjoyed the breakfast buffet, the cleanliness of your room, and the quality of our breakfast service.

We would also like to apologize for the experience with the elevator wait, this is an issue that we are working on.

We hope you'll consider staying with us again soon!



Sincerely yours,

The Astoria Plaza Management

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Reviewed December 12, 2022
Quality Service!

Kudos to the staff or Astoria Ortigas! Great Food! Perfect Service! Thank you for the extra mile and great joy because of your great service tonight.

Food is absolutely delicious!
Event hall is perfectly designed for parties.
Service is astounding
Staffs are incredibly professional!

- Coreedge

Date of stay: December 2022
Trip type: Traveled on business
Ask anthonyrL3578RB about Astoria Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Astoria Hotel Group, Guest Services / Front Office at Astoria Plaza, responded to this reviewResponded 4 days ago

Dear anthonyrL3578RB,

Thank you so much for sharing your positive experience at our restaurant. We're really happy to hear you enjoyed your food and our staff service. We look forward to welcoming you back the next time you visit.



Your home in the metro,

The Astoria Plaza Management

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Reviewed November 1, 2022 via mobile
Simply put, MY HOME AWAY FROM HOME...

If you want to maximize and receive the best value for your hotel stay, look no farther than Astoria Plaza in Pasig City in Ortigas Center. Discover one of the hidden gems of hotel chains in the Philippines. Their Cafe Astoria staff stands alone in customer service headed by Jinky, Jen, Ador, Alan, Leah, Ding, Joy, JP, Richard, Angelo and Clark. They give the utmost customer service to all its guests and make certain that you leave not only with your stomachs full with their exquisite buffet menu, but also with a memorable experience.

Room tip: Always plan ahead to avoid traffic congestion
Date of stay: November 2022
Trip type: Traveled with family
Ask Sip O Nin E about Astoria Plaza
1  Thank Sip O Nin E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Astoria Hotel Group, Guest Services / Front Office at Astoria Plaza, responded to this reviewResponded 4 days ago

Dear Sip O Nin E,

We are over the moon, thanks to your review of Astoria Plaza! We work hard to deliver excellent service and we truly appreciate your candor in sharing your feedback. Please keep up the great work and please come back and see us again soon!


Always yours,

The Astoria Plaza Management

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