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Holiday Inn Manila Galleria
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Reviews (812)
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Reviewed September 16, 2016

I have stayed here many times on work trips to Manila. The hotel is conveniently located in Ortigas, very close to the train station, EDSA and several malls.

The staff are excellent! They always greet me by name and are super helpful. For the price, I think the hotel is really good value. They also have a nice gym and pool.

The rooms are spacious and two out of four walls are completely made of glass, so the view is pretty nice.

  • Stayed: September 2016, traveled on business
    • Location
    • Rooms
    • Service
1  Thank tarakaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded September 20, 2016

Dear Valued Guest,

Greetings from Holiday Inn Manila Galleria.

Thank you for always choosing to stay with us and for being a loyal guest of IHG. It is a delightful experience reading your comments on how satisfied you were in all aspects of our products and service. This will be shared to our staff, who will surely find this a source of inspiration to keep up their good works.

We'll see you on your next visit!

All the best,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2016

Stayed there for 2 days, the hotel is really upscale. have a direct access to Robinson's Galleria which is pretty awesome because you don't have to go out of the vicinity of the hotel to go to the mall. the continental breakfast is really great. for sure will going to come back here again.

Room Tip: Directly connected to Robinson's Galleria Mall.
  • Stayed: June 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ferdinand P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded October 3, 2016

Dear Valued Guest,

Greetings from Holiday Inn Manila Galleria.

It is a delightful experience reading your comments on how satisfied you were in all aspects of our products and service. This will be shared to our staff, who will surely find this a source of inspiration to keep up their good works.

We look forward to serve you again in the near future.

All the best,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2016 via mobile

I got one user id despite having 4 family members . Once you login it will lock in your device even if you log out. help desk provided me with add 1 login but not enough for 8 devices. the net speed also very slow so ended up using telco. For todays technology this hotel need to upgrade.

Stayed: September 2016, traveled with family
1  Thank Bryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded September 29, 2016

Dear Bryan R,

Thank you for staying with us and taking the time to leave a feedback about your stay. I appreciate that you have regarded our hotel to be good. I would like to offer a sincere apology regarding the internet service. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2016 via mobile

Excellent value for money. The room is spacious and clean. The plus factor is its access to robinsons galleria where you can find great shopping and dining options.

Holiday Inn galleria is a classic nice hotel with excellent staff.

I highly recommend this one.

Stayed: September 2016, traveled on business
Thank Warren_Pontimayor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded October 3, 2016

Dear Valued Guest,

Greetings from Holiday Inn Manila Galleria.

Many thanks for sharing to us your feedback. I am glad to know that you liked our spacious rooms and that you were able to enjoy the nearby mall. We are honored for your recommendation. This will be shared to our team and to the management.

We can't wait to welcome you back again on your next visit.

All the best,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2016

We stayed 8 nights with 50 rooms. we had great hospitality from hotel such as good food, good service, good environment and good room.
This is second time we used and service was better then 1st time.
Hotel has good quality to host big group from the world. we had 20 different countries and no one had complain.
thanks alot.

Room Tip: all rooms are great
  • Stayed: August 2016, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Hyoungmin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded August 29, 2016

Dear Valued Guest,

Greetings from Holiday Inn Manila Galleria.

We thank you for sharing to us your experience and for choosing to stay with us again. I am pleased to know that you were satisfied with the products and services. We hope to continue to provide you with the quality of service that you deserve.

We look forward in welcoming you again on your next event or vacation.

All the best,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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