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Reviewed 2 weeks ago

Service is good & staffs are polite and approachable.
Room was clean including bedsheets and towels; however, are crawling with cockroaches and small insects. My advice is keep your food and suitcases/ belongings covered or secured all the time.

Date of stay: November 2021
Review collected in partnership with this hotel
Thank rjxadan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kabayan Hotel, Other at Kabayan Hotel, responded to this reviewResponded 2 weeks ago

Dear rjxadan,

Thank you for taking the time to write a review about your stay at our hotel. We appreciate the feedback that we get from our guests as it gives us the opportunity to make our products and services better. 

We are glad that you liked the service of our staff and the linens on the bed. This is with the exception of insects found inside the room. It is very disappointing to hear about your concerns regarding cockroaches. We sincerely apologize that you had to experience this. Our goal is to provide our guests with a comfortable and well-maintained atmosphere so they can relax while they are here. Thank you for letting us know about this so we can inform the concerned department.

Again, thank you for your feedback and we hope that despite what you experienced, you will still give us another chance and we hope to see you back at the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Not bad for those looking for an affordable isolation facility, just need to get rid of of those little crawlers and their front desk takes ages for somebody to answer but overall it’s ok, but for now im not going to recommend it to friends.thank you

Date of stay: November 2021
Review collected in partnership with this hotel
Thank rbalitian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kabayan Hotel, Other at Kabayan Hotel, responded to this reviewResponded 2 weeks ago

Dear rbalitian,

Thank you for taking the time to write a review about your stay at our hotel. We appreciate the feedback that we get from our guests as it gives us the opportunity to make our products and services better. Rest assured that your comments and inputs are all noted, and will be relayed to the proper department for immediate action. 

Again, thank you for your feedback and we look forward to seeing you back at the hotel! God bless.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The room has lots of lights but it is still too dark for my liking. The bulbs are all in yellowish tone. But that’s the least of your worries. There are bugs!! Tiny insects on the bed and cockroaches! The floor is dirty and dusty. On the plus side, the food comes on time. It is noisy. You will here the traffic from outside. The quality of the food is ok but I wouldn’t feed it to my family if they came with me. I will not stay here in the future.

Date of stay: November 2021
Review collected in partnership with this hotel
Thank Culture04114194258
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kabayan Hotel, Other at Kabayan Hotel, responded to this reviewResponded 2 weeks ago

Dear Culture04114194258, 

Thank you for taking the time to write a review about Kabayan Hotel. Please accept our sincere apology for what you experienced during your stay. We understand your frustration over what happened as we value the comfort and convenience of all our guests. All your comments about bugs, cleanliness, and food are all noted and will be relayed to all concerned departments for improvement.

Thank you for bringing this to our attention, Culture04114194258, as it will help us improve our service and procedures to further serve our guests better. 

Thank you and God bless.

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Reviewed 2 weeks ago

Booking of reservation was easy and hassle-free. The staff were very kind and hospitable. They assisted us with our luggages when we checked-in and out of the room. The hotel room was organized and clean as well. Highly recommend

Date of stay: November 2021
Review collected in partnership with this hotel
Thank lrgnramos
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kabayan Hotel, Other at Kabayan Hotel, responded to this reviewResponded 2 weeks ago

Dear lrgnramos,

Thank you for sharing some kind words about your most recent experience at Kabayan Hotel. We're glad to know that you appreciate the quality of service and accommodations we offer. Also, our staff will be happy to learn that you have commended their great service and find them extremely helpful and kind. This will definitely motivate them to keep up the good work. Again, thank you for staying with us and we hope to welcome you soon on your next visit.

We would strongly recommend directly booking with us via our official website on your next visit for the best rates available.
Maraming salamat, Kabayan!

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Reviewed 3 weeks ago

Not a good hotel. There many cockroaches. Food is not that great. Reception is not approachable. I have not given food for 6 times. They always forget to send me the food since I spend my 10 days as a quarantine facility.

Date of stay: October 2021
Review collected in partnership with this hotel
Thank abadinascelso
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kabayan Hotel, Other at Kabayan Hotel, responded to this reviewResponded 2 weeks ago

Dear abadinascelso,

Thank you for sharing your review. Kabayan Hotel strives to provide our guests the most comfortable and pleasant stay, we apologize that you have experienced otherwise. We are taking note of your comments about our room, food, and front office staff. Concerned departments will be notified for checking and improvement. Again, we thank you for your review. We hope that you will allow us to serve you again so we can give you a different and more pleasant experience.

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