Weve been waiting for more than three hours just to get a table but its fine becàuse we know that we dont have a reservation,and our number is 43 on a list so we wait. The main concern here is the attitude of the staff, the service provided.the manager MELANIE was so unprofessional, i dont know why she get that position that she not deserve at all. While she is escorting going to our table shes asking directly that we have to pay for our son whos only 3 yrs old and while the others are not its just because my son is big on his age, anyway we pay just for a little of white pasta and a piece of pizza for more than 300 pesos,at first we never experience the that we are accomodate.second is the attitude of the staff named KELLY, that gay was so rude, while we are asking for something or talking he always enterupt, he needs to listen first before he talk, i dont know if he is on trained well on his job.the worst thing here is while we are eating he gave us the bill, that was so disrespectful, we said we are not asking for a bill, we are asking to for a birthday song and some piece of cake and he says just keep it the bill there, that was not polite and very rude,not even asking for apologize and left. And to Edgar who i ask for the song and cake, that waiter is out of nowhere. He gave as a cake without candle, then we ask for a candle. Again we ask for a lighter.it takes 15min to get a lighter or matches. Not even smiling.and from that time nobody came on our table to apologize.
We never experience the good service and enjoy the food although the variety and selections was very good. Ive visit that restaurant in 2013 and that was so amazing thats why i recomened that to all my friends and family. And when i cameback in 2019 for vacation and celebrate my birthday here in the philippines that is a nightmare, i will never comeback on that restaurant or maybe to come again but in a different branches.
Food is great, service is worst, some manager and staff is untrained and rude.