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29 - 34 of 628 reviews
Reviewed October 6, 2019 via mobile

Front desk personnels rebooked me with a free breakfast and cancelled my already paid one without the free bfast and guaranteed me to get the refund without a sweat.
But in the end after months of a futile follow up but no to avail...i gave up. Very Bad experience.
Its a 10k plus gone money!!
So be aware!!!

Date of stay: November 2018
Trip type: Traveled with family
Thank Escape108527
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
midashotelandcasino1, General Manager at Midas Hotel and Casino, responded to this reviewResponded October 7, 2019

Hi Escape108527,

Firstly, we thank you for taking the time to share your feedback on your recent stay with us. It is with sincere regret to know about your dissatisfaction while within our care. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Thank you and we look forward to welcoming you back and be of service to you again here at Midas.

Stay in touch,
Midas Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2019

The lobby of the hotel smells cigarette. The cigarette smoke from the lobby sips through the looby . Not nice for non smokers. Very unpleasant , from my point of view. Must improve the air quality in the lobby of the hotel.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andrescaballo888
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
midashotelandcasino1, General Manager at Midas Hotel and Casino, responded to this reviewResponded September 17, 2019

Hi Andrescaballo888,

Firstly, thank you for providing and letting us know your feedback on your recent stay with Midas Hotel and Casino. It is with sincere regret to know about your dissatisfaction while within our care. We set a high standard in our hotel and we are truly sorry that we didn’t meet of your expectations on us. Please know that we have taken serious note of your comments, rest assured that we are marking appropriate actions to avoid recurrence and inconvenience to our valued guests. We hope that your recent unfortunate experience will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Your convenience is our number one priority. Thank you and we look forward to welcoming you back here at Midas.

Stay in touch,

Midas Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

Valet service, Concierge and Banquet staff are commendable! Front Office check in speed should improve, check out speed was better though. Breakfast variety is ok. Love the scent of the hotel! Airconditioning is good.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paradise752387
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
midashotelandcasino1, General Manager at Midas Hotel and Casino, responded to this reviewResponded September 12, 2019

Hi Paradise752387,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We thank you once again and looking forward to welcoming you back here at Midas.

Stay in touch,
Midas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2019

I have a good time in your hotel.Thank you for a nice treatment.I am going to go to the Philippines soon,so I am looking forward to stay your hotel again.I had a good foreign experience in thise trip.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank chachadtay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
midashotelandcasino1, General Manager at Midas Hotel and Casino, responded to this reviewResponded September 9, 2019

Hi chachadtay,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We thank you once again and looking forward to welcoming you back here at Midas.

Stay in touch,
Midas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019

may halaga ang pinaghirapan mo. ang sarap ng food at okey room hindi masikip. madali lang din siyang puntahan at may ospital na malapit sa transportation easy access. kailangan lang irenovate yung sa sink for improvement.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dmchua
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
midashotelandcasino1, General Manager at Midas Hotel and Casino, responded to this reviewResponded August 29, 2019

Hi dmchua,

We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit at Midas. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcoming you back here at Midas.

Stay in touch,
Midas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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