We celebrate my mom's bday in maxims.The room was big but need some maintenance and our butler was very helpful. Only the front office staffs (reception) give a bad vibes knowing they are the first person we will going to encounter. They giving you Frown face, luckily our butler was very friendly and helpful.
Dear soluna_luna,
Thank you for taking the time to raise your concerns with us. Whilst we are delighted that you appreciated our butler service, we regret that some aspects of our hotel did not meet your expectations.
Once again, thank you for your feedback and we would be honored to have you return to our hotel in the future.
Sincerely,
Maxims Hotel Management
Spent an overnight at the hotel just 2 weeks ago. We were given the standard bedroom suite from the hotel's all bedroom suites. The room was spacious.It was a comfortable stay but observed that some of the bedroom's facilities need refurbishing and/or replacement, e.g mattress (sagging) and wall papers in the bathroom.
We had lunch, dinner, and breakfast in the hotel's different restaurant. Lunch (@Passion) and Dinner (@Maxims Cafe) were fine but breakfast (@The Terrace) wasn't that impressive vis-a-vis the cost. Food selection and its variety was just average.
Thw hotel's infinity and aquarium style swimming pool was ok.
Overall, our overnight stay was alright. Maybe I expected too much from the hotel as materials about it spoke of its very impressive rooms, amenities and facilities.
Dear gabepatrick,
We appreciate your kind words about our hotel and some of our restaurants. However, we are saddened to hear your comments about our bedroom's facilities and breakfast offering. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We hope to have the pleasure of welcoming you back in the near future.
Sincerely,
Maxims Hotel Management
fast internet, easy check in, we asked for a room with a nice view (and was given one as requested ).... we were celebrating my son's 11th birthday so the free cake was a nice touch (informed them only on checking in)... ... i just hope they they will make it child friendlier.. awesome breakfast choices...
Dear mikev839,
Thank you for choosing our hotel, and for taking the time to write a review! Our hotel aims to provide a truly unique experience, and we are glad that you enjoyed your stay. We look forward to welcoming you back to Maxims Hotel very soon.
Sincerely,
Maxims Hotel Management
Service was good and the overall stay was superb! Internet needs an upgrade tho. Signal was not that great at the 8th floor. Brought my laptop with me but cannot connect :( Everyone needs internet you know :(
Dear crystalxgypsea,
Your comments on our service are most gratifying and will be shared with the team. Unfortunately, we did not meet all your expectation. We value your feedback as it helps us identify the areas we can improve the guest experience.
Thank you again and we look forward to seeing you on your next trip to Resorts World Manila!
Sincerely,
Maxims Hotel Management
Senior Management should review the check in process, there seem to be a gap when the room is available for guest to check in, Housekeeping has 3 hours to ensure the room is clean and ready, official check in time is 3pm it should not be 350pm. We were made to wait for 50 minutes, and nobody from the front desk can logically explain a valid reason why the room was not available, worse the front desk personel is unable to handle the situation, when i complained and told her I will write the CEO, she keeps mumbling and to make matters worse she finally had decided to give us another room, but failed to activate the key card, I had to go down again and ask her to activate the key. It took us 1hour and 15 minutes to finally get into our room or 415 pm check in time is suppose to be 3pm.
Maxims is expected to be one of the best there is and it should adhere and be held to the highest Hotel Industry being a 5 Star Hotel...
Dear chrisgO3565JJ,
Thank you very much for your candid review of your recent stay at our hotel. We are usually known for our attentive and friendly staff and truly sorry that you felt differently. We hope to have the opportunity to welcome you back in the future so we can provide you a better experience.
With much appreciation,
Maxims Hotel Management
