the first stay in April was pleasant but the later 2 stay in May and Jul/Aug was not as good as the first, my request for room with balcony was never been granted even I am a titanium elite.
I was upset as I am moving from Sheraton Manila Bay to this hotel expecting to get room with Balcony!! will I come back? yes and no.. let see..
I gave them 4 stars because the agent was friendly and hospitable.
You have to check out the Shine Spa!! I was jet lagged and wanted something to get me right for my business meetings. I booked a Shine Signature Hilot Massage 90min and a Papaya Hydrasoothe Facial 60 Min. Both were amazing!! Money well spent, the masseuse was attentive and made sure I was comfortable through out the entire session! The tables were comfortable and the music was nice and relaxing. So very happy with the service!!
Paid $$$ expecting a 5-star hotel but was so disappointed. Bathroom amenities were incomplete, one of their elevators stunk and the steam room in their spa barely steamed so we just stood there. Breakfast buffet was good though and their staff were great. We asked security how to get help unloading our 2 50lb luggages, instead of assisting us he just stated "You dont need help, you luggage will fit the elevators. Just go the basement 4". We didnt ask for HIM to unload our luggages, we just asked where to find the entrace so we can unload.
Dear rhkenji,
Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Manila Hotel. We sincerely apologize for the disappointments you experienced during your visit.
We are sorry to hear that the bathroom amenities were incomplete, and that one of our elevators did not meet your expectations. Your feedback regarding the steam room in our spa is also concerning, and we will take immediate action to address this issue to ensure a more enjoyable experience for our guests.
We are delighted to hear that you enjoyed our breakfast buffet and that our staff provided you with great service. However, we are sorry for the miscommunication with our security team regarding unloading your luggage. Please rest assured that we will review and improve our communication processes to prevent such incidents from happening in the future.
We value your feedback as it helps us strive for excellence and we hope to have the opportunity to welcome you back for a more positive experience in the future.
Warm regards,
Chino Contreras
Asst Front Office Manager
The Hilo Massage was the best I have had in the Philippines. I did a two hour session and all the details were perfect. I was able to Bluetooth my own ambiance sounds in the room, the bed was heated, in suite steam room and the Masseuse was masterful.
Sheraton has been our home away from home within Metro Manila. This is our go to place if we want to relax and get away without the need to drive 2 or 3 hours. The best amenities and customer service in the Metro! We had some issues during check in but Cedric at the Frontdesk went the extra mile to accommodate us. Ferry of Housekeeping has also been very attentive to our needs. On the day we didn't ask to make up the room, Ferry still checked if the water or tissue needs to be replenished. We will definitely come back!
