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Reviews (266)
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Traveler rating
190
35
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24
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All reviews huge pool club lounge airport view newport mall upon entering the room complimentary cake excellent customer service guest services fantastic hotel wonderful stay check in was a breeze resorts world late checkout housekeeping staff duty manager home away from home i highly recommend this hotel
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Reviewed November 6, 2022 via mobile

Room is spacious, clean, comfi bed...
great pool and food. Chill
before sending off my sister.
Nice view of the runway, with access to various restos in newport, convinience store beaide the hotel, fastfood, etc.

Date of stay: November 2022
Trip type: Traveled with family
Thank CuLLeTTe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 6, 2022

Absolutely love this property!! The location is fantastic being right next to MNL Airport. We are using this hotel as a base for travel throughout the Philippines (22 day trip) and could not be happier with the location, the amenities and the wonderful staff/team members we have met. Want to mention specifically Krys in the Sheraton Lounge and her amazing team including Cedrick, Therese, Rina and Marco. They have been incredibly helpful in recommending things do in the Philippines and have made us feel most welcome. Sincerely appreciate their kindness.

The fitness center, swimming pool, spa and restaurant/bar are also all top notch with wonderful service and people.

Already have reservations booked for later this month.

Highly, highly recommend this hotel. :-)

Date of stay: November 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank eddie94066
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 3, 2022

Our stay at Sheraton was made so much better through the courteous staff. Everything was convenient and reaching out for any services was a breeze (dialing guest services, prompt responses, and even hailing a taxi through concierge within a few minutes). Housekeeping was a highlight of our stay as we had our room made almost everyday for over 2 weeks. Ate Kim, Ziah, Giselle, and the rest always catered to our requests, was extra polite, and never failed to ask if we needed anything else from them. Ziah is notably commendable for her can-do attitude and initiative in clean ups--she was one of our constants during our stay and we greatly appreciated her services. Good job Sheraton for excellent staff training!

Date of stay: November 2022
Thank beansdao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 3, 2022

Our home away from home in Manila. My husband and I appreciate the kind, attentive and superb service of the wonderful staff. No request is ever too much.
Special thanks to Rina, Therese, Cedric and staff in the lounge; Teo, Rajive, Gretchen, Junnel and staff at the S restaurant; Michelle, Kristine and the rest of housekeeping; concierge, bellboys and front desk staff.
The rooms are clean and comfortable, hotel is conveniently located near Resorts World, but what truly makes this hotel stand out are the people who work here.
Thank you for always making us feel at home.

Date of stay: November 2022
Trip type: Traveled as a couple
Thank stephaniecC1633EQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 24, 2022

We had the best experience while staying at Sheraton Manila. The staff was all great and friendly. The food at S Kitchen was great. We even got a free room upgrade and the view was amazing. Will definitely come back with my family.

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank OnAir58669025472
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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