We had a lovely and wonderful stay at Sheraton Hotel Manila last weekend (5-6 Nov).
My husband and I treated his family for an overnight stay to celebrate our anniversary (we’re 33!!! ) and my birthday. Upon entering the room, we were so touched to see the lovely anniversary greetings set up on the bed. They really went an extra mile just to greet us. They also sent us a complimentary cake with greetings. We were so grateful with the kind gesture.
The team at the Sheraton Club Lounge (the rooms that we booked have Club access), made our stay even more special! They were so accommodating and friendly from check in to check out. They even prepared a (very) special pancake and gave it to me when we had breakfast the next day. And then the whole team sang ‘Happy Birthday’ to greet me. I was so moved because it was not even my birthday yet. It was an advance celebration! Now, how was that for customer service?!
So, in this review, I would really like to thank Krys, Therese and the rest of the Club Lounge team of Sheraton Manila for the excellent customer service we received from you during our stay. It was way beyond our expectations. Thank you so much! More
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- Email hotel
- Free Wifi
- Bar/Lounge