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Carla D
Paranaque, Philippines

Pet friendly hotel๐Ÿˆ๐Ÿถ๐Ÿ‘

Review of Hilton Manila
5.0 of 5 bubblesReviewed Sep 17, 2024
One of my daughter's birthday wishes was for her cat to experience a stay at a hotel. While searching, we found that Hilton is a pet-friendly hotel, so we decided to make this special experience happen. No regrets at all.the entire stay was smooth from arrival to departure.
Upon arrival, we were greeted by a bellman who directed us to the front desk, located on the 3rd floor. The front office receptionist was incredibly friendly and accommodating. When we reached our room, we were pleased with the perfect location, offering a pool view. And guess what? our cat was thrilled,there was even something special prepared for her๐Ÿˆ๐Ÿ˜œ

The Executive Lounge food was just right, with a balanced selection, and what I loved most was their special menu, which included rice dishes. Iโ€™d like to mention Piane, who was especially friendly and helpful throughout our stay.

We will definitely return to this hotel and look forward to experiencing more of what it has to offer.
Date of stay: September 2024
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this review
Responded Sep 30, 2024
Dear Ecarlad,

Thank you for sharing such a heartwarming review! Weโ€™re delighted that you chose Hilton for such a special experience for your daughter and her cat. Itโ€™s wonderful to hear that everything, from arrival to departure, went smoothly, and that your cat even enjoyed the stayโ€”what a unique touch! Weโ€™re also thrilled you appreciated the room with a pool view and that the Executive Lounge food, especially the rice dishes, met your expectations.

A special shout-out to Piane for making your stay even more memorableโ€”sheโ€™ll be happy to hear your kind words. We look forward to welcoming you back soon for more great experiences. Thank you for choosing us!

Best regards,
John Lucas
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 16, 2024

This is my go-to hotel in MNL. It's in a very convenient location (walking distance from Terminal 3, adjacent to a mall with restaurants, etc.). Definitely world class- even better than Hilton Eur La Lama (no pool) or other Hiltons at top tourist destinations of the world. Though not as luxurious as Hilton Opera Paris, the Filipino hospitality more than compensate for the fancy lobby of the the French counterpart. The staff is wonderful- friendly, courteous and professional. The pool is crowded but large. Parking is free and secured. Executive lounge and suites are first rate. Fantastic breakfast buffet. Priced lower than Conrad but the amenities are at par. Can't find anything negative to say about this Hilton.

Room tip: Lobby is not at the ground level. Use the elevator or escalator.
Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Will L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this reviewResponded September 17, 2024

Dear Will,

Thank you for your wonderful review and for making Hilton Manila your go-to hotel! Weโ€™re thrilled you enjoyed our location, amenities, and especially the Filipino hospitality. Itโ€™s great to hear you found value in our offerings, and your feedback about the pool is noted.

We canโ€™t wait to welcome you back for another memorable stay!

Best regards,
John Lucas
General Manager
Hilton Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2024

It was an amazing experience for the family. The whole staff and Chefs in their Executive Lounge were all friendly and accommodating. The manager Miss Angel was very hands on and her staffs Cecilia, Francesca, Brigitte and EJ are the best people we've ever met. We will definitely come back because we were treated well. Thank you Hilton Manila for the unforgettable experience.

Date of stay: September 2024
Trip type: Traveled with family
1  Thank gat0sm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this reviewResponded September 17, 2024

Dear gatOsm,

Thank you for your kind words! We're delighted to hear that your family had an amazing experience at Hilton Manila. Miss Angel, Cecilia, Francesca, Brigitte, and EJ will be thrilled to know they made such a positive impact on your stay. We look forward to welcoming you back for another unforgettable visit!

Best regards,
John Lucas
General Manager
Hilton Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2024 via mobile

My wife was visiting the Philippines for an extended period to take care of her mother and siblings.

As a thanks for their hospitality, I arranged an overnight stay at the Hilton Manila for my wife and extended family.

My wife was happily assisted by Cecilia at the Executive Lounge. She was courteous and very helpful. Unfortunately, there was another female employee with long black hair, tall, and slanted-eye lady that was snarky, and my wife overheard her say inappropriate remarks about "Not assisting (our family name) anymore". She was then nugged by Cecilia to inform her that Cecilia was actually speaking with my wife infront of her already.

This made it very awkward, but my wife maintained her composure and just informed me of the incident.

This was the only tarnish and negativity unforgettable experience the whole 3 months my wife was in the Philippines.

Room tip: Hilton female employee with long black hair, tall, and slanted-eye lady that was snarky and bad attitude.
Date of stay: September 2024
Trip type: Traveled with family
1  Thank Panama City T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this reviewResponded September 17, 2024

Dear Panama City T,

Thank you for sharing your recent experience, and I sincerely apologize for the disappointing interaction your wife encountered during her stay. While we're glad to hear Cecilia provided helpful assistance, itโ€™s disheartening to learn about the inappropriate remarks made by another staff member. This is not reflective of the standard of service we strive to provide at Hilton Manila, and we will address this matter internally to ensure it doesnโ€™t happen again.

Please know that we take such concerns seriously, and we deeply regret any discomfort caused. We value your trust in choosing us for your familyโ€™s special stay, and we hope to have the opportunity to welcome you back and provide the seamless, positive experience that Hilton is known for.

Best regards,
John Lucas
General Manager
Hilton Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2024

The hotel was amazing, shoutout to Alex , Ed , edno , adz , they took care of us really good and made us some amazing drinks at pool bar.

Will definitely gonna visit here again.

The port bar has some good vibes and the restaurant had little india section which made us really happy.

Thanks to all for making my stay wonderfull

Date of stay: September 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Deepesh T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this reviewResponded September 17, 2024

Dear 946deepesht,

Thank you for your wonderful review! We're thrilled to hear that Alex, Ed, Edno, and Adz made your stay special with great service and amazing drinks at the pool bar. It's also fantastic to know that you enjoyed the vibes at the Port Bar and the Little India section at the restaurant.

We canโ€™t wait to welcome you back for another wonderful stay!

Best regards,
John Lucas
General Manager
Hilton Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2024

The pool bartenders and attendants are very friendly and accommodating! staffs are approachable and will attend to all your needs exceptionally. Hilton experience is top tier! Shout out to Edno, Alex, Lyssa, and Ed! Thank you for your service!

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jay Allen S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Lucas, General Manager at Hilton Manila, responded to this reviewResponded September 17, 2024

Dear Jayallens,

Thank you for your fantastic feedback! We're delighted to hear that our team members provided exceptional service at the pool bar. Itโ€™s wonderful to know that our teamโ€™s friendliness and attentiveness contributed to a top-tier Hilton experience for you.

We appreciate your kind words and look forward to welcoming you back!

Best regards,
John Lucas
General Manager
Hilton Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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