It was an amazing experience for the family. The whole staff and Chefs in their Executive Lounge were all friendly and accommodating. The manager Miss Angel was very hands on and her staffs Cecilia, Francesca, Brigitte and EJ are the best people we've ever met. We will definitely come back because we were treated well. Thank you Hilton Manila for the unforgettable experience.
Dear gatOsm,
Thank you for your kind words! We're delighted to hear that your family had an amazing experience at Hilton Manila. Miss Angel, Cecilia, Francesca, Brigitte, and EJ will be thrilled to know they made such a positive impact on your stay. We look forward to welcoming you back for another unforgettable visit!
Best regards,
John Lucas
General Manager
Hilton Manila
My wife was visiting the Philippines for an extended period to take care of her mother and siblings.
As a thanks for their hospitality, I arranged an overnight stay at the Hilton Manila for my wife and extended family.
My wife was happily assisted by Cecilia at the Executive Lounge. She was courteous and very helpful. Unfortunately, there was another female employee with long black hair, tall, and slanted-eye lady that was snarky, and my wife overheard her say inappropriate remarks about "Not assisting (our family name) anymore". She was then nugged by Cecilia to inform her that Cecilia was actually speaking with my wife infront of her already.
This made it very awkward, but my wife maintained her composure and just informed me of the incident.
This was the only tarnish and negativity unforgettable experience the whole 3 months my wife was in the Philippines.
Dear Panama City T,
Thank you for sharing your recent experience, and I sincerely apologize for the disappointing interaction your wife encountered during her stay. While we're glad to hear Cecilia provided helpful assistance, it’s disheartening to learn about the inappropriate remarks made by another staff member. This is not reflective of the standard of service we strive to provide at Hilton Manila, and we will address this matter internally to ensure it doesn’t happen again.
Please know that we take such concerns seriously, and we deeply regret any discomfort caused. We value your trust in choosing us for your family’s special stay, and we hope to have the opportunity to welcome you back and provide the seamless, positive experience that Hilton is known for.
Best regards,
John Lucas
General Manager
Hilton Manila
The hotel was amazing, shoutout to Alex , Ed , edno , adz , they took care of us really good and made us some amazing drinks at pool bar.
Will definitely gonna visit here again.
The port bar has some good vibes and the restaurant had little india section which made us really happy.
Thanks to all for making my stay wonderfull
Dear 946deepesht,
Thank you for your wonderful review! We're thrilled to hear that Alex, Ed, Edno, and Adz made your stay special with great service and amazing drinks at the pool bar. It's also fantastic to know that you enjoyed the vibes at the Port Bar and the Little India section at the restaurant.
We can’t wait to welcome you back for another wonderful stay!
Best regards,
John Lucas
General Manager
Hilton Manila
The pool bartenders and attendants are very friendly and accommodating! staffs are approachable and will attend to all your needs exceptionally. Hilton experience is top tier! Shout out to Edno, Alex, Lyssa, and Ed! Thank you for your service!
Dear Jayallens,
Thank you for your fantastic feedback! We're delighted to hear that our team members provided exceptional service at the pool bar. It’s wonderful to know that our team’s friendliness and attentiveness contributed to a top-tier Hilton experience for you.
We appreciate your kind words and look forward to welcoming you back!
Best regards,
John Lucas
General Manager
Hilton Manila
During my visit, Hilton Manila’s staff showed genuine Filipino hospitality that made me feel valued from arrival. They have an efficient check-in process with personalized service. The hotel has an attentive staff, properly trained in anticipating customer needs. They have tailored services and memorable interactions. I specifically enjoyed the check-in process at the executive lounge (5th floor) on the evening of September 7, 2024.
Dear Tony,
Thank you for sharing your experience! We’re delighted to hear that you felt valued by the warm Filipino hospitality of our staff and enjoyed our efficient, personalized check-in process. It’s especially wonderful to know that your visit to the Executive Lounge on September 7th made a memorable impression.
We look forward to welcoming you back for another tailored and exceptional stay!
Best regards,
John Lucas
General Manager
Hilton Manila
