There was a situation that occurred in the executive lounge. The dress code called for business attire, no rubber flip flops that resembled home slippers or the provided hotel slides. My wife was wearing presentable attire, and Tory Burch sandals. Upon already entering and getting snacks, a worker approached her and told her to change her shoes as open toed shoes were not allowed. She felt discriminated and looked down upon. Looking around the room, many foreigners were in sweat pants, slippers, and attire not business like.
My wife felt humiliated and questioned if she was being discriminated knowing she was Filipino because for a fact, the worker would not have had the courage to approach those foreigners in the same approach that he did to my wife.
This kind of service would deter people who are vacationing due to this “policy” of no open toed shoes. The paper that was explained to us, did not mention “no open toed.” Upon checking in, the receptionist mentioned that “sandals for women” were appropriate.
Many more people entered in open toed sandals and were not reprimanded in the same tone that they did to my wife.
With this policy, workers should be trained to at least be a bit lenient and be educated on how to approach guests. We are loyal costumers of Hilton and do not approve of this type of behavior. We are vacationing and this “no open toe” policy which was not in the attire required, as a matter of a fact, is nonsense.
These workers should be educated and this behavior is not okay.
We will not be coming back to this Hiton Hotel in Manila.