Hilton standards as expected. Moreover,polite and willing to facilitate at all times personnel. Advanced security measures at the entrance. Daily room service. Overall an incredibly pleasant experience. Thus proposed undoubtedly.More
Booking.com
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Impressed by the kids’ area inside one of the restaurants while I enjoyed the buffet breakfast. Pool attendants were very helpful. Bed, toilet, n tub were clean. Very accessible to the mall n casinos. Free shuttle services to-fro key cities. Plus it’s just across the airport. :)
Dear jayjaygaerlan,
It is an absolute pleasure to know that your holiday was well spent with us. Thank you very much for your perfect review that supports us to improve our services further. We look forward to seeing you again soon.
Sincerely,
John Lucas
General Manager
The hotel is very clean and has a very good location - extremely close to the airport. Very professional, friendly and helpful staff. The swimming pool was awesome! I think I spent almost two hoursin the pool because it was so relaxing! Highly recommended.
Dear Amour,
Thank you for making us your hotel of choice during your recent trip to Manila. We are delighted to learn that you enjoyed your stay, and we hope to welcome you again soon.
Sincerely,
John Lucas
General Manager
There was a situation that occurred in the executive lounge. The dress code called for business attire, no rubber flip flops that resembled home slippers or the provided hotel slides. My wife was wearing presentable attire, and Tory Burch sandals. Upon already entering and getting snacks, a worker approached her and told her to change her shoes as open toed shoes were not allowed. She felt discriminated and looked down upon. Looking around the room, many foreigners were in sweat pants, slippers, and attire not business like.
My wife felt humiliated and questioned if she was being discriminated knowing she was Filipino because for a fact, the worker would not have had the courage to approach those foreigners in the same approach that he did to my wife.
This kind of service would deter people who are vacationing due to this “policy” of no open toed shoes. The paper that was explained to us, did not mention “no open toed.” Upon checking in, the receptionist mentioned that “sandals for women” were appropriate.
Many more people entered in open toed sandals and were not reprimanded in the same tone that they did to my wife.
With this policy, workers should be trained to at least be a bit lenient and be educated on how to approach guests. We are loyal costumers of Hilton and do not approve of this type of behavior. We are vacationing and this “no open toe” policy which was not in the attire required, as a matter of a fact, is nonsense.
These workers should be educated and this behavior is not okay.
We will not be coming back to this Hiton Hotel in Manila.
Dear jdelg2022,
Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us due to the incident that took place in the executive lounge. Kindly note that I have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit.
Sincerely,
John Lucas
General Manager
Modern clean hotel and rooms. Friendly and accommodating staff. Best Hilton experience as a Gold member I can recall. Great buffet breakfast. Definitely will stay there on our next trip to Manila. . Loved our experience there.
Dear five5mango,
Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services and amenities to your kind preference. We look forward to welcoming you again soon!
Sincerely,
John Lucas
General Manager
Of all so many Hotels from 1 to 7 stars I've been into, Hilton Manila is the most accommodating and with the best staff ever. This Hotel takes pride with its clean and highly functioning facilities and with its highly professional, efficient and super friendly staff. They cater precisely to the needs and sentiments of their guests. During my entire stay in Hilton, I felt safe and very much at home. I will always choose this Hotel whenever opportunity comes in.
Dear Carlos,
We are elated to learn that you found your most recent visit most enjoyable. It is truly heartwarming to receive such kind words, and that you found our team members heartfelt service to be of assistance. We hope to welcome you again soon.
Sincerely,
John Lucas
General Manager
