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JoMae A

Great Stay

5.0 of 5 bubblesReviewed 4 weeks ago
As always, we again had a pleasant stay. The room was clean, well-maintained, and comfortable. Thanks to Rhonia and Jamie ensuring we had everything we needed. We love the place because the location was very convenient. Definitely, we will go back.
Date of stay: October 2024
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESL Communications, Owner at Edsa Shangri-La, Manila, responded to this review
Responded 4 weeks ago
Dear jomaea2024,

Thank you for always making Edsa Shangri-La, Manila your hotel of choice! We are glad you enjoyed your most recent stay and we appreciate your kind recognition of our convenient location, facilities and our colleagues' service delivery, especially commending Rhonia and Jamie. We are happy to share this with our team in our commitment towards our guests' enhanced experience.

We look forward to welcoming you on your next visit!

Sincerely,

Chi Ofiana
Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,478)
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60 - 65 of 3,480 reviews
Reviewed 4 weeks ago

Very hospitable and efficient staff especially to the hotel attendants in our hotel room Miss Tess, Miss Jean and Miss Lorna. Very nice and complete amenities. Would like to return back here and have vacation soon. Happy to have stayed here.

Date of stay: October 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christine Adela... P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESL Communications, Owner at Edsa Shangri-La, Manila, responded to this reviewResponded 4 weeks ago

Dear christineadelaidep,


We are glad you enjoyed your most recent stay and we appreciate your taking the time to share your feedback. Thank you for your warm commendation of our colleagues especially citing Tess, Jean, and Lorna. We are happy to share this with our team in our commitment towards our guests' enhanced experience.

We look forward to welcoming you on your next visit!


Sincerely,

Chi Ofiana
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We hold our convention here yearly. And I book here every time. Everything I requested online regarding my room were spot on.
The bellboy immediately assisted my driver regarding my luggages upon arrival. He was careful in handling every one of them.
I then proceeded to the check-in counter where there was no line at all.
Miss Bianca was very helpful and respectful during the checking in process. Always wearing her smile and would find ways to grant my requests. She will be one of the reasons why I would refer this hotel to my friends and colleagues.
The room was clean. The extra item I requested online was fulfilled. The staff even rushed to give us free pastries.
Overall my stay was excellent.

Room tip: Bring thick clothes for sleeping. The room temperature is very cold even though the AC is turned off.
Date of stay: October 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelACM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESL Communications, Owner at Edsa Shangri-La, Manila, responded to this reviewResponded 4 weeks ago

Dear TravelACM,

We are glad you enjoyed your most recent stay and we appreciate your kind recognition of our colleagues' service delivery particularly citing Bianca, our housekeeping, guest and bell service team. Thank you very much for making us your hotel of choice and we are happy to share this with our team in our continued commitment towards our guests' enhanced experience.

We look forward to welcoming you on your next visit!


Sincerely,

Chi Ofiana
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Almost everybody exceeded to delight our stay from the housekeeping who delighted us with a bday cake and balloons,buffet breakfast crew were very attentive with our needs until noel of Front desk ruin everything i was just borrowing scissors and scotch tape it took him 10 min and counting to assist me. He needed to make a loan invoice for the items.

Date of stay: October 2024
Trip type: Traveled with family
Thank MKpix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The hotel staff are exceptionally friendly and humble, making every interaction a pleasure. The service provided throughout my stay was outstanding. A special mention goes to April from housekeeping, who consistently ensured my room was immaculate each day and went above and beyond to accommodate any requests I had. Her attention to detail truly enhanced my experience.

Date of stay: September 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nalinee A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESL Communications, Owner at Edsa Shangri-La, Manila, responded to this reviewResponded 4 weeks ago

Dear nalineeappadoo,

Thank you very much for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent Edsa Shangri-La stay and we appreciate your kind recognition of our colleagues' service delivery. We thank you for your warm commendation of our colleague April. We are happy to share this with our team in our commitment towards our guests' enhanced experience.

We look forward to welcoming you on your next visit!


Sincerely,

Chi Ofiana
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2024

Edsa Shangri-la is the best hotel in the heart of metro. I still love the staff here very accomodating and respectful. I love their energy when it comes to interacting with us. I will definitely comeback here for my vacation. Thank you so much. EXCELLENT! I looooove the banana bread. Thank youuuuu..

Date of stay: October 2024
Trip type: Traveled on business
Thank Dency D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESL Communications, Owner at Edsa Shangri-La, Manila, responded to this reviewResponded October 2, 2024

Dear 279dencyd,

Thank you very much for taking the time to rate your most recent stay. We are glad you had an excellent experience. We truly appreciate your continued support, and we look forward to welcoming you back soon!

Sincerely,

Chi Ofiana
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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