Service sucks and room have lots of cockroaches. Needs to request several times through their reception area and via phone call before they can send someone to clean the room. Extended stay through reception area but the staff forgets to update my access card causing us to go up and down the building just to have our cards working.
Small insects are everywhere. Little did you know, they are sharing food with you na. Called the FO and an HK staff came right away, did 2-3 sprays at the bathroom and dared to ask "YUN LANG PO?". A hotelier myself for 19 yrs, got irritate because this isn't something LANG. Wala na sila ginawa after. The next day, a stafr called, reminding us of our check out. 10am. Few minutes, someone called. Icheck daw the room dahil sa insects? Like what? You reminded us of our check out then saka nyo icheck mga alaga nyong insects?
just to get checked in. Can you believe it? I wasted over an hour of precious time simply standing there, feeling increasingly frustrated by the minute.
To add insult to injury, the receptionist had the audacity to explain that they had no control over the situation. Apparently, it was the housekeeping staff that was responsible for the delay. Excuse me, but isn't it the hotel's responsibility to efficiently manage their operations? Blaming another department isn't a valid excuse for such a lackluster check-in process.
Another glaring issue was the absence of parking facilities. I mean, seriously? How can a hotel, no matter how affordable, fail to provide even the most basic amenity of a parking space? It's as if they expect guests to magically teleport to their destination.
I suppose it's true what they say: you get what you pay for. In this case, the cheap rate of the hotel was clearly reflected in the abysmal service I received. I can't help but conclude that they prioritize cutting corners over providing a satisfactory guest experience.
All in all, this hotel experience stands as a testament to the importance of thorough research and reading reviews before making a reservation. Lesson learned, that's for sure.
The place is infested with cockroaches everywhere. Very bad!!!
Bathroom shower is faulty, the floor is flooding becoz of poor drainage even the sink.
They never clean the kitchen area. We can do it but no dishwashing soap etc.
The bed are also worn out, when you turn you will end up on the floor.
The only probably positive that i can say about the place is the location.
the most convenient and closest condotel to SM Megamall with the views of Ortigas CBD and a choice of room located either tower A or tower B. The only cons are the crowded elevators in both towers as you shared the elevators with all the condo tenants
