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Marc Francis M

Late post but MEMORABLE STAYCATION

5.0 of 5 bubblesReviewed Jan 26, 2020
Jan. 8,2020

What a wonderful honeymoon setup in Discovery Primea, I thank housekeeping team for giving extra effort to amaze us with the SWAN folding of towel and petals on bed. The service and employees were amazing. Especially from front desk Ms. Sherry Lucero who went the extra mile to make our stay and honeymoon special, And Ms. Leona who was persistent on checking in on how our stay was going and if we needed anything. We enjoy and love the food at Flame restaurant. Thanks to Mr. Sen who took care of us and knowledged us about the food we ordered. We enjoyed having some shots and cocktails at The Edge Bar. It has good atmosphere and it was relaxing there too. Thanks to Ms. Mona from Tapenade restaurant who made sure we had a great breakfast experience. The infinity pool is really outstanding.

It was our second staycation at Discovery Primea. My Fiance always want us to have at least overnight stay in this hotel every time I visit Philippines.

Overall the whole stay was an incredible experience from start to finish.
Date of stay: January 2020
Trip type: Traveled as a couple
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Discovery_Primea, General Manager at Discovery Primea, responded to this review
Responded Feb 19, 2020
Dear marcfrancism,

We are pleased to know you had a wonderful honeymoon with us! It always warms our hearts to know that we helped make special occasions even more special for our guests. Thank you also for the kind compliments and acknowledgements that you have given our associates; we made sure to share this with them. We hope to welcome you again soon.

Sincerely,

David Pardo de Ayala
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 24, 2020 via mobile

Hope this review helps future travelers as well as the hotel management to make improvements

Check-in : Cold and confusing. I had a long flight from US and I arrived early. They asked me for 90 usd additional to check in 3 hours early. However manager quickly fixed the issue cold front desk lady created. Thank you manager

Gym: nice but limited need more machines. Gym staff is unfriendly and they dont care

Pool: pool guy is rude, and dont care about the guests. He was busy brushing his teeth behind the pool bar. No pool service for food or drinks available when I was the pool for 3 hours.

Food: very average. Restaurant service is good and bad. Some staff are lovely and others they are rude, untrained and dont care

Bar/lounge: service is great! Good live music but need more wine selection

Room: very comfortable and because of room I could stay at this place one week or longer. Bed is comfy but tv in bath tub was not working.

Overall the Discovery Primea hotel is a pleasant hotel although let me make clear, they are NOT a 5 star hotel. 4 yes 4.5 maybe but not 5. Management has a lot of improvements to make and training to do to make this hotel great. Take the challenge to do so!

Date of stay: January 2020
Trip type: Traveled on business
3  Thank DecoWorldTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery_Primea, General Manager at Discovery Primea, responded to this reviewResponded March 11, 2020

Dear DecoWorldTraveler,

Thank you for your feedback. We have taken into consideration your comments and will utilize it to further improve our services, and always welcome the opportunity to learn how to better serve our guests.

Sincerely,

David Pardo de Ayala

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2020 via mobile

We are so glad we stayed there instead of the older nearby prosperities. This one is much more up to date and hosted much less events. So happy we chose it.

At first we were prompted by what we could remember but a friend who stayed there mentioned the Discovery Primea to us. It is so convenient as location as well. Book without hesitation. Staff was great and so were the facilities.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank simgrila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery_Primea, General Manager at Discovery Primea, responded to this reviewResponded February 10, 2020

Dear simgrila,

We are pleased to hear you enjoyed your stay with us. We always strive to provide a relaxing and worry-free stay for our guests. Thank you and we hope to welcome you again soon.

Sincerely,

David Pardo de Ayala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020 via mobile

My family of four stayed here for 8 nights to spend time with relative over the Christmas period.
I booked the two bedroom Primea suite and we have nothing negative to say about the quality of rooms.
It’s spacious, modern, clean and we were very comfortable.
It was a luxurious experience having television in every part of the unit including the bathroom!
Complete kitchen items as well as washing machine that saved us tremendous time searching for nearest laundromat that can accommodate rushed pick up. Very handy if you have kids.
Great amenities too. Gym was fantastic and pool is amazing!
Staff are always friendly and accommodating.
Breakfast was okay - we’ve experienced better but room service food is great and fresh.
Great location being across the road from Ayala shopping centres making grocery shopping and last minute Christmas shopping much easier!

Just a couple of small things:
1.) They struggled to accommodate buffet breakfast during Christmas period and they had to relocate us to a different floor too. This only occurred for a couple of days.
2.) If you also wanted food delivered from Grab or Food Panda, bikes aren’t allowed to enter the driveway area. I’ve had to meet to the delivery person outside the building.
Apart from this we would definitely come back!

Date of stay: December 2019
Trip type: Traveled with family
Thank charmorr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery_Primea, General Manager at Discovery Primea, responded to this reviewResponded February 7, 2020

Dear charmorr,

Thank you for your kind words. We are glad you enjoyed your stay with us. We have taken into account the items that you have raised and will consider it in the review of our policies and procedures. We hope to welcome you again soon.

Thank you.

Best regards,
David Pardo de Ayala





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Reviewed January 19, 2020 via mobile

Lovely hotel with superb executive rooms. Very comfortable and everything you may require. Very well thought out.

Would highly recommend this hotel. Food was great and staff helpful. Special mention to Sammy and Mark our drivers.

Good locations and close to Glorietta Mall.

You must visit the Bar on the 16th floor.

Date of stay: January 2020
Trip type: Traveled on business
2  Thank 893andyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery_Primea, General Manager at Discovery Primea, responded to this reviewResponded February 3, 2020

Dear 893andyb,

Thank you for your kind words, we are pleased to know you enjoyed your stay with us. We hope to welcome you again soon.

Sincerely,

David Pardo de Ayala
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

This is our third time to visit this hotel. The first two times we stayed at a two bedroom suite. This time we only booked a ‘Business Apartment,’ since there was only two of us. We booked via Hotels.com. We are Gold members of Hotels.com.

Discovery Primea advertises on Hotels.com as offering upgrades to Gold members if it is available. We asked DJ about an upgrade. He said they offer it only when it’s available. After coming back from the mall. We go to our room. No upgrade. We were too tired to argue. I look online and see that there are available rooms above our room category. Instead, we get a room where the floorboards in the bathroom are chipping. See pics.

In short, we will no longer support this hotel, a hotel that fails to deliver on what they purportedly offer in their advertising. So long Discovery Primea. There are way too many hotels in Manila to choose from.

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank sammesingerj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery_Primea, General Manager at Discovery Primea, responded to this reviewResponded March 11, 2020

Dear sammesingerj,

Thank you for taking the time in sharing your feedback. We have already discussed this matter with the concerned departments and have taken the appropriate action needed to avoid this from happening again. We hope you will give us the opportunity to welcome you again.

Sincerely,

David Pardo de Ayala

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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