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MFV
Antipolo City, Philippines

A diamond in Makati

5.0 of 5 bubblesReviewed Sep 29, 2019via mobile
I stayed here in Makati Diamond Residences for about 6 days for a Diabetes Education Training. It was more than enough for me to experience almost all of its amenities.
POSITIVE POINTS:
-Rooms are top notch. It was spacious with full amenities of a residence. The bed was big enough and the pillows were so soft. I really had good sleep each night.
-Bathroom was well lit, squeaky clean, great shower, spacious and with generous shampoo and conditioner.
-Continental breakfast was just right with a great ambiance.
-Bar section has good variety of drinks and their staff who was playing the piano was so great.
-The function room we used for our training had good sound system and was fixed well. They served us with very sumptuous meals. I love their salmon with miso sauce and home made ice cream ❤️
-Staff were all courteous and friendly
NOT SO GOOD POINTS:
- I can’t really find any except that during breakfast since the food was exposed, I saw a couple of fruit flies.
OVERALL RATING: Really really recommending this hotel. Really a diamond for me within makati 😊👍❤️
Date of stay: September 2019
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this review
Responded Sep 30, 2019
Dear febmd,

Thank you for the detailed review. Please know that we are committed to providing the highest standard of luxury living to our guests. Nothing pleases us more than knowing that you had a restful stay. Your commendations were also shared with the F&B team to serve as an inspiration to continuously embody our brand of service. While, rest assured that all your feedback regarding our breakfast has been noted for serious assessment. We look forward to your next visit at Makati Diamond Residences.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 25, 2019 via mobile

First time to stay at this hotel, the staff is so kind and helpful !! I needed to change rooms, they never rushed me which was important because I was at the convention in their function room and very busy. They patiently waited for me and even assigned me an upgraded room across from the old room so that it was easier to move my belongings. Kevin and Joy at the front desk were extremely patient and efficient. The lounge coffee is the best, they use fresh milk and always offer complimentary take out. The staff at the lounge is so attentive and remembers everyone by face and name. Can’t wait to tell my friends and relatives to stay here the next time they are in the Philippines !

Date of stay: September 2019
Trip type: Traveled on business
3  Thank joysto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this reviewResponded September 30, 2019

Dear Joysto,

It was our pleasure to provide you with the highest standard of luxury living. Your commendations were shared with the team to serve as an inspiration to continuously embody our brand of service. We are certain that Kevin and Joy will be thrilled to hear about your compliments. We value your loyalty and look forward to your next visit to Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2019

I have been staying at the Makati Diamond from July 20, 2019 to September 23, 2019.

During this time, I stayed in a single luxury apartment hotel room in vicinity of the 15th floor. I traveled for business as a single, male, mid thirties, American traveler.

In the interest of keeping this short an concise, I'll get right to the point.

This hotel has exceeded my expectations. The staff is unusually friendly and warm. More-so than any other hotel I've ever stayed at and I've spent over a couple years of my life living in hotels.

To mention a few names, Jinki will greet you with a friendly smile and ensure you are well taken care of, Ied and Mark work the bar on the 27th floor and make it their personal business to ensure you get the drink you want. Don't miss the free drinks and food during happy hour. Mica is always standing by every morning to validate my card and Joan has my complimentary latte practically on stand-by every morning. Every staff member makes you feel at home. Even the guard dogs are some of the nicest animals you'll meet. Room service keeps your room clean every day and keeps free beer stocked in the fridge. Fresh towels, clean bed sheets, complimentary dry-cleaning, reward points card that can be applied to the hotel and other restaurants throughout the area, etc, etc etc. The list goes on. Simply a delightful crew of people to be around and a great place I call my temporary home.

Finally, the gyms have everything anyone serious about keeping fit would need to keep in shape. The security is at a premium with medal detectors, dogs, x-rays, guards etc. And, the location is really nice as it's located across the street from a billion shops and restaurants.

I have literally no complaints and nothing negative to say about my stay here.

Thanks Makati Diamond and keep up the good work.

Room tip: Pick a low room close to the elevators The fourth floor are the gyms and pool 27th floor is the lounge
Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank 6ur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this reviewResponded September 24, 2019

Dear Valued Guest,

Thank you for your kind words. It is heartwarming to know that we exceeded your expectations and that our team was able to embody our brand of service. Your kind words have been shared with the team, especially to Jinki, Mark, Mica and Joan. We strive to continue delivering seamless experiences to our valued guests, such as yourself. We are also glad that our recreational facilities provided you the convenience we intended and that being at the best location was advantageous to your stay, being a stone throw away from the lifestyle establishments. We value your loyalty and look forward to your next visit to Manila.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2019 via mobile

MDR

If you are ever in Makati
looking for the
best hotel by far
You will not find any better
By checking in at the
MDR

The service is exceptional
They do not do anything by half
The accommodation exceeds
All others
by the Professionalism
Of the staff

The location can not be bettered
Individual stores or the
Ayala Mall
It looks to cater for everyone
A shopping experience
For all

So if value for money is
Your priority
And also great service too
Be sure to check in at
The MDR
Because this will be the hotel
For you

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Patrick f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this reviewResponded September 24, 2019

Dear Patrick F,

Learning more about what delights our guest truly brightens our day. Your commendations were shared with the team to serve as an inspiration to continuously embody our brand of service. e are also delighted that being at the best location was advantageous to your stay, being a stone throw away from the lifestyle establishments. We value your loyalty and look forward to your next visit to Manila.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2019

I had read many good reviews about the place, but when I reached there I had an incompetent lady tend to me, who was super inflexible and she didn't work with me on early checkin - I traveled from Madrid - Manila and Flight landed early, she told me to book an extra day to be able to have a room which I did, but its not the kind of service you want to portray when someone is staying there for over a week, I traveled to Manila again, and guess what, they were inflexible again and of course I didn't stay at the same place again.

Bad side: Breakfast buffet closes at 10, whereas everywhere else its until 11!!
Housekeeping on lower floors during day time has to be one of the worst!
Wont stay there again nor recommend this place.

Room tip: upper floors if you really have to stay here
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Sadia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this reviewResponded September 20, 2019

Dear Sadia S,

Thank you for your feedback as we owe much of our success and high ratings by listening to our valued guests and taking their suggestions constructively. We genuinely apologize for the behavior of our Front Office Staff. The Front Office Manager has reprimanded the staff involved and reminded her to adhere to the type of hospitality and service expected of them. Also, our breakfast buffets at Alfred and the Deck are available until 10:00 am. In consideration of dining and arriving guests, our waiters try their best to accommodate their requests and preferences. Should they be unable to extend the service, alternate options are offered including Breakfast to Go at Baked and use of the Dining Card at our partner restaurants in the area. We hope to have the opportunity of providing you with a more comfortable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2019 via mobile

Great location and superb service coupled with good food, very comfortable and spacious rooms and excellent value for money . An overall very good place if in the area. Great attention to details and value

Date of stay: September 2019
Trip type: Traveled on business
Thank rkigervaron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makati Diamond R, Manager at Makati Diamond Residences, responded to this reviewResponded September 20, 2019

Dear rkigervaron,

It is always our pleasure to serve you with the highest standard of luxury living, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit at Makati Diamond Residences.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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