What separates the Makati Diamond from all other hotels is the unmatched hospitality of the staff. In my 25 years of hotel/restaurant experience, I've never seen a crew that worked as well together. Jecca, Ariane, Jaymie, Joyce and Margeux at the Club Lounge desk address our daily needs with fervor and genuine courtesy. Ied, Renz and Coi deliver artfully crafted coffee, smiles and eggs at breakfast. Chef Anton and his staff dutifully maintain the club lounge buffet to ensure freshness and provide enough quantity for all. Ramon, with her effusive smile, the concierge and security staff, greet with good cheer as we come and go each day. Zanye and Arnel look after the cigar lounge providing tasty beverages and conversation. The debonair Carlo leads the bar tending team, Phel and Mark, mixing signature cocktails and pouring complimentary San Miguel (and maybe a chess match?). Jinky, with her sardonic wit, chides us long-timers, making us feel more like siblings then guests. And managing it all, Ms. Fatima, endures our group's demands with graceful elegance and class. Together, this team of service professionals delivers unparalleled guest service by talking with us, sharing stories about family and the Philippines and displaying genuine concern for our comfort.
Arriving to the Diamond each day is truly a rewarding experience, especially if I get to the happy hour buffet in time! My sincerest thanks to Ms. Fatima and the team for surpassing expectations and making me feel at home.