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Savings alert! 11% below average rates

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Reviews (1,642)
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All reviewsjohn paulspice cakerooftop poolduty managertop floorcentury mallmakati skylinebreakfast buffetspecial thanksexcellent hotelrooms are nicedeluxe roomfront officeenjoyed my staythe red light districtmakati areafirefly
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Reviewed 22 October 2017

nice place and staff specially the reception employ her name MINA she was so helpful and the breakfast was so good different kind of food and nice view in the restaurant and the roof of the hotel was amazing .

Stayed: October 2017, traveled with friends
Review collected in partnership with this hotel
2  Thank Meshal7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty M, General Manager at City Garden Grand Hotel, responded to this reviewResponded 22 October 2017

Dear Guest,

Thank you for sharing a great review for City Garden GRAND Hotel and acknowledging the remarkable service of Mina. We are very pleased to know as well that you enjoyed our restaurant and the view of the city and the favorite spot of most guests - our Firefly roof deck bar. We look forward to your next visit soon.

Warmest regards,
Mirro Reperuga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 October 2017

I had a wonderful experience at the City Garden Grand Hotel during my one week stay in Makati during October 2017. The room was beautiful (wooden floors); the bed comfortable and they really thought about everything you needed, even down to supplying some stationary in the room desk. The Hotel also has a well-equipped Gym and a SPA served by very skilled personnel. The Wi Fi was high speed, providing for very effective and reliable internet. From the 22 floor I enjoyed a good view of Makati City. Their Buffet Breakfast served at their Spice Café was delicious and satisfying and the FireFly (RoofDeck) Restaurant also churned out a wide range of delicious food offerings upon request.

I found the staff to be warm, friendly, cheerful and extremely helpful. They are clearly service oriented and everyone clearly went out of their way to make their guest feel welcome and special, even down to the security guard who cheerfully flagged down taxis for guest requiring same.

The City Garden Grand Hotel is less than five minutes walking distance from Century City Mall and about 10 – 20 minutes driving distance (depending on the traffic) to the Power Plant Mall, Rockwell and Glorietta Mall at Ayala Center. It's centralised location makes it an ideal place to stay when in Makati.

Brian L

Room Tip: The higher floors offer a good view of Makati City
  • Stayed: October 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank brianhue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty M, General Manager at City Garden Grand Hotel, responded to this reviewResponded 22 October 2017

Dear Brian,

Thank you for writing us a very positive review following your recent one week stay. I am very pleased that you enjoyed our facilities, the warm hospitality and services of the staff, and our central location and neighborhood which many discerning travellers truly appreciate. We look forward to your next visit soon.

Warmest regards,
Mirro Reperuga
General Manager

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Reviewed 21 October 2017 via mobile

Very Good Hotel-With excellent staff especially Ms Angel Niebres
Very Good service
Want to come again & want to suggest everybody. Good facilities especially the restaurant in the top floor and swimming pool. Hotel is in very Good area prime location with prime people prime staff.

Stayed: October 2017, traveled with friends
1  Thank arvindgujjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty M, General Manager at City Garden Grand Hotel, responded to this reviewResponded 22 October 2017

Dear Guest,

Thank you for sharing your topnotch review for City Garden GRAND Hotel. We are very grateful to learn that you had quite an enjoyable stay with us owing to our location, roof deck bar and pool and excellent staff, thanks to Angel for giving you a GRAND service you deserve. We look forward to more of your future visits.

Warmest regards,
Mirro Reperuga
General Manager

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Reviewed 21 October 2017 via mobile

The staff is very helpful and kind.
My wife is vegetarian- so the chef on the 7th floor make changes on the menu for us every dinner and it was delicious, everything that we ate was great.
The room was very decorated and clean.
The pool on the 32 floor have amazing view.

Stayed: October 2017, traveled as a couple
1  Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty M, General Manager at City Garden Grand Hotel, responded to this reviewResponded 22 October 2017

Dear Guest,

Many thanks for your excellent review for City Garden GRAND Hotel following your recent stay. I am very pleased to know that your vegan spouse enjoyed the special menu our chef prepared. I am also delighted to learn that our roof deck pool with view of the sky and surrounding cities as well as our well maintained, clean room with minimalist design worked well with you. We look forward to welcoming you back on your next visit to Manila.

Warmest regards,
Mirro Reperuga
General Manager

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Reviewed 19 October 2017 via mobile

such a great place to stay, from the moment you enter you feel welcomed. perfect service, very clean and beautiful rooms.

24 hours of all restaurant menus available as well as the massage. prices are better then the I’M hotel.

thanks angel and the rest of the staff!

Stayed: October 2017, traveled solo
1  Thank Beni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty M, General Manager at City Garden Grand Hotel, responded to this reviewResponded 22 October 2017

Dear Guest,

Thank you for such encouraging review you posted on Tripadvisor for City Garden GRAND Hotel. I am very pleased to know that our friendly and welcoming team headed by our GRAND Ambassador Angel, our highly professional therapists rendering 24 hour spa services, our 24 hour dining options and room rates that gives travelers and most valued guests like yourself the best value for money among other hotels within our category in the same area . We look forward to welcoming you back on your next visit soon.

Warmest regards,
Mirro Reperuga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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