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Joseph M

Overnight stay (Holy Week)

4.0 of 5 bubblesReviewed Apr 6, 2024
I went to Y2 Hotel for overnight stay since it was holy week. At the lobby the staff are very approachable and helpful especially the on the job trainee Belson Atienza. He assisted me with my stuff from the lobby going to my room. The room is very spacious for two people. Also, I just noticed that there is challenge on the elevator as it is too slow and the air conditioned is not too cold.
Date of stay: March 2024
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this review
Responded Apr 8, 2024
Dear Valued Guest,

Thank you for choosing Y2 Hotel for your overnight stay during the Holy Week. We're delighted to hear that you found our staff, especially Belson Atienza, to be approachable and helpful during your visit. Providing exceptional service is our top priority, and we're pleased that Belson's assistance added to the enjoyment of your stay.

We're glad to know that you found your room spacious and comfortable for your needs. However, we apologize for the challenges you encountered with the elevator and the air conditioning. Please rest assured that we are addressing these issues promptly to ensure a more seamless experience for our guests in the future.

We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay.

Warm regards,
Jerry Banao
AFOM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 657 reviews
Reviewed April 2, 2024

The room had a strong moldy smell, curtains looked unwashed, the shower curtains had molds or mold stains on them and the toilet seat had yellowed with age. The carpet on the floor looked aged as well. Staff were nice but the facilities and rooms needed a deep clean.

Room tip: The pools are crowded by kids and families on vacation. The rooftop is accessible through three flights of stairs. There are better hotels.
Date of stay: February 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kiel T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this reviewResponded April 2, 2024

Dear Valued Guest,

Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the cleanliness and condition of your room. Please rest assured that we take your comments seriously and have shared them with our housekeeping and maintenance teams for immediate attention.

We are glad to hear that our staff were able to provide you with a pleasant experience despite the shortcomings you mentioned. However, we understand that our facilities did not meet your expectations, and for this, we are truly sorry.

Your comfort and satisfaction are of utmost importance to us, and we are committed to taking the necessary steps to address the issues you raised and to ensure that all our guests have a comfortable and enjoyable stay.

We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

Warm regards,
AFOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2024

Staying in Y2 Residence Hotel is like a home for me... it gives me a peaceful mind and comfort that I'm looking for.... kudos to the HOUSEKEEPING STAFF and FRONT DESK STAFF, AND TO THE SECURITY..😊😊🤍🤍🤍
Employee is well mannered.🖤🖤🖤🖤

Date of stay: March 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this reviewResponded April 2, 2024

Dear Valued Guest,

Thank you for choosing Y2 Residence Hotel as your home away from home and for sharing your wonderful experience with us. We are thrilled to hear that our hotel provides you with the peaceful mind and comfort you seek during your stay.

Your kind words about our housekeeping staff, front desk staff, and security team are truly appreciated. We take great pride in providing exceptional service to all our guests, and it's heartwarming to know that our team's efforts have made a positive impact on your stay.

We look forward to welcoming you back for many more memorable experiences in the future.

Warm regards,
AFOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2024

This is an amazing place.
Staff are professional and courteous.
Rooms are comfortable and clean. Location is excellent (near shopping and entertainment facilities).
I highly recommend Y2 for both individuals and families.
I give them 5stars without hesitation

Room tip: Amazing hotel. Close to everything. Mall within 5 minutes Clean, comfortable And professional staff.
Date of stay: March 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mac M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this reviewResponded March 17, 2024

Dear Valued Guest,

Thank you so much for your glowing review! We are thrilled to hear that you found your stay at Y2 Hotel to be amazing. It is wonderful to hear that you experienced professional and courteous service from our staff, and that you found the rooms to be comfortable and clean. We are also pleased that you enjoyed our excellent location near shopping and entertainment facilities.

Your high recommendation and perfect rating of 5 stars mean the world to us, and we are truly grateful for your kind words. It was our pleasure to host you, and we look forward to welcoming you and your family back to Y2 Hotel for another exceptional experience. Thank you for choosing to stay with us!

Kind regards,
AFOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2024

Value for money!

All the required services were well within our reach by just calling 0. The FO staff, Security personnel, House keeping and Engineering were all excellent. The wifi was noticeably fast and trouble-free.

The restaurant was however not utilised. So no comments

Room tip: Restaurant needs to consider some upgrade
Date of stay: February 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Shiva Kumar P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this reviewResponded March 7, 2024

Dear Valued Guest,

We are delighted to hear that you had a positive experience during your stay at our hotel. It is wonderful to know that our Front Office staff, Security personnel, Housekeeping, and Engineering teams provided excellent service. We are also thrilled that you found the wifi to be fast and trouble-free. Thank you for taking the time to share your feedback, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

Kind regards,
AFOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2024

A perfect place for special occasions like birthday. The place is clean, staff of the hotel is very accommodating and nice. This is highly recommended to refer with family friends and colleagues. If I were to have a vacation again I will surely love to go back here.

Date of stay: March 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Carmi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Banao, Other at Y2 Residence Hotel Managed by HII, responded to this reviewResponded March 9, 2024

Dear Valued Guest,

Thank you for your lovely review! We are thrilled to hear that you found our hotel to be a perfect place for special occasions like birthdays.

It is wonderful to know that you appreciated the cleanliness of our property and found our staff to be accommodating and nice. Your kind words mean a lot to us.

We truly appreciate your recommendation to family, friends, and colleagues. It would be our pleasure to welcome you back for another vacation, and we look forward to creating more wonderful memories with you.

Kind regards,
AFOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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