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It used to be one of the good hotels. But I guess i remember what it was around 10 years ago. The rooms are damp and smelly. The TV and other amenities are out dated. It could improve a lot since it has one of the good location in Makati.
Did not like this place and the only reason it got 2 stars was the restaurant. Good food. When we first arrived we were not impressed as the first thing we noticed was a smell like it was old and wet. The room was worse. Two beds together to make a king but there was a very uncomfortable seam right down the middle so we ended up sleeping on one side anyway. The bathroom was very small and dark. Did I mention this place smelled? It really did. When we went to the bar to get our complimentary drink I ordered a Corona. I was surprised I could find that here. She brought me that and another domestic beer and then charged me $8 US. I was told that the complimentary drink was limited to certain drinks but was never told that. $8 a beer? That was more than I pay for one at home. Anyway, I tried to connect to wifi in the morning but couldn't. I was told I was already over my free allotment and had to pay for the rest of my stay. Ok. We left. We had planned a 4 day stay there. It wasn't a nightmare but it wasn't somewhere I wanted to stay either. There's more but I think this is enough. No thanks.
The hotel is slightly luxurious. It is located in front of Little Tokyo and very convenient. The price of the room is quite expensive if you do not have a special discount for corporations or others, but with discount, the price goes down nearly half. I recommend here only if you have this kind of discount.
Stayed here on our first 2 nights in Manila. I was disappointed it didn't have more activity around the hotel. There is a great local shopping centre within easy walking distance. The room we had was a suite as there was only a few rooms left. The room was very spacious but dated. There was free internet but coverage was not the best and did not cover the whole suite. The roof outdoor pool was great and enjoyed many swims in our 2 days stay.
For anyone who regularly travels, the critical moment in any hotel stay comes when you are shown to your room. Probably the best tactic is to ask to see the room first if you have had bad experiences. I should have but did not!
We were taken to the floor of our room and when the lift doors opened, the air was full of dust and the air was thick with solvent such as glue for flooring -- renovations were in full swing. In moment it took to reach the room door, it was almost impossible to breath and clear that the smell would permeate into all the rooms. So back to the desk.
Apologies all round but a room of similar rating as we paid for was unavailable and they were heavily booked. So, for the first time in my life I was downgraded for one night. Room was comfy and clean but smaller that we had booked. As it turned out, we spent the second night with friends elsewhere. On returning, we were shifted to an appropriate room.
I did ask reception about a nice room on our floor and was advised by the manager that they were arranging for us to shift into a comparable room -- their junior suite.
The room was delightful and spacious. We had also been given complimentary cocktails (real not mock) at the Meridian Bar.
The Herald Suites is located in the midst of the Little Tokyo area -- tons of Japanese food available nearly including Hatsu Hana Tai within the hotel. The Coco Cafe serves a variety of a la carte breakfasts catering for western and eastern customers. It also serves various meals for lunch and dinner. The surrounding area is not the best that Makati has to offer but provides easy access to Global, Greenbelt, Rockwell, etc.
So overall, I can recommend Herald Suites. What makes it special is its old world charm (lots of wood and brass) and the truly fantastic staff -- no request is too much. They are gems!
Rooms in the older (front) section sometimes have issues with the cable (Destiny) compared to the newer section using Sky cable.