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Waldo V

In behalf of my parents

5.0 of 5 bubblesReviewed Jul 30, 2020via mobile
Parents staid for the quarantine as mandated by the government.

Staff are really approachable. FO Rosewin was very accomodationgand room attendant Mark is very helpful as well.

Good place to do your hotel quarantine for those coming home from abroad.

Keep up the good work.
Date of stay: July 2020
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed July 14, 2020

I booked 3 nights at Makati Palace Hotel sometime around June. Unfortunately my flight got cancelled and I emailed the hotel of this. I booked the room through hotels.com and the hotels.com CS were very helpful and patient and they negotiated with the hotel to give me even 2 days back. Unfortunately they tagged it as no-show and would not refund me at all. This is pure BS and very bad customer service. If they refunded me my money they would have made so much more by gaining a customer for life. They just lost a customer, and guess what, this customer is even telling other people to NOT BOOK THIS HOTEL. Appalling.

Date of stay: June 2020
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
5  Thank KarlaSingson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 28, 2020

I had a very pleasant stay at MPH, from the receptionist to the attendant. They were all amazing. Special thanks to Mr. Mark Dangoy and Jossel for the assistance, they very were approachable, friendly, helpful, knowledgeable and thoughtful in every way. Room has a comfortable bed as well as the furniture. Spacious and clean. I would definitely stay here again and recommend it to my friends and family here. Overall, it was a wonderful stay. Thank you

Date of stay: June 2020
Trip type: Traveled solo
Thank angeliquecarla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations - Makati Palace Hotel, Owner at Makati Palace Hotel, responded to this reviewResponded October 29, 2020

Dearest Guest,

Thank you for choosing Makati Palace Hotel!

We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable.

Please visit our Facebook, Twitter, and Instagram pages for our upcoming promos. We look forward to welcoming you again here at Makati Palace Hotel.

Thank you very much and see you too soon!

Sincerely,

Rodolfo Aguilar Jr.
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2020 via mobile

Love how they build this room. This is the room where i am currently staying during NCOV lockdown. Lol Security is tight especially night time. There are a lot of restaurants nearby. Also drinking place, convenience store, ATM machines and other stores that normally needed during travel time. There are malls nearby around 10minutes away by feet or car

Date of stay: March 2020
Trip type: Traveled solo
Thank myejhealwoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations - Makati Palace Hotel, Owner at Makati Palace Hotel, responded to this reviewResponded October 29, 2020

Dearest Guest,

Thank you for choosing Makati Palace Hotel!

We hope you enjoyed your stay at our hotel and that hope we were able to provide you with a good service. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable.

Please visit our Facebook, Twitter, and Instagram pages for our upcoming promos. We look forward to welcoming you again here at Makati Palace Hotel.

Thank you very much and see you too soon!

Sincerely,

Rodolfo Aguilar Jr.
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2020

I dont recommend this hotel for staycation! EDUCATE your staff a good customer service!! Specially the receptionist there yung mga babae. Hindi marunong sumunod sa instructions mga attitide problem pa!! OMG, Kahit konting manners nalang wala ba kayo? WILL NEVER RETURN TO THIS HOTEL ever.

Date of stay: March 2020
Trip type: Traveled as a couple
2  Thank X503ZHkatb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
makatipalaceinfo, Operations Manager at Makati Palace Hotel, responded to this reviewResponded April 16, 2020

Dearest Guest,

Thank you for choosing Makati Palace Hotel!

We sincerely apologize for this experience. Please be assured that your concerns have been discussed with the team and are being addressed so that this situation will not happen again.

Sincerely,

Rodolfo Aguilar Jr.
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2020

The hotel staff charges hefty fine for breaking the umbrella. The umbrellas provided by them are of terrible quality as they break even after careful use. the umbrella breaks after opening them for quite sometime.

Date of stay: February 2020
2  Thank rohitlade
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
makatipalacehotel, Manager at Makati Palace Hotel, responded to this reviewResponded March 10, 2020

Dearest Guest,

Thank you for choosing Makati Palace Hotel!

We sincerely apologize for this experience. Please be assured that your concerns have been discussed with the team and are being addressed so that this situation will not happen again.

Sincerely,

Rodolfo Aguilar Jr.
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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