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Raffles Makati
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Reviews (511)
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Reviewed 27 December 2016 via mobile

+ easy and fast check in and check out
+ super accommodating and efficient staff
+ spaceous rooms and elegant interiors
+ spotless clean
+ truly 5 star quality

- the only improvement I would like them to have are the tiles in their pool. Small blue squares are missing considering it's a new hotel.

Stayed: December 2016, traveled as a couple
Thank spytime2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles and Fai... M, Hotel Manager at Raffles Makati, responded to this reviewResponded 2 January 2017

Dear spytime2004,

Thank you for your review. We're glad to hear that we were able to please you during your stay with us. We'd also like to thank you for your feedback regarding the pool's tiles. We value the opportunity to improve our facilities.

We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 December 2016 via mobile

What we liked: The suites were beautiful and spacious, there were special toiletries for kids (baby shampoo, baby bath and lotion, freestanding tub, fast wifi, coffee machine, lots and lots of bottled water, newspaper options (local and intl), afternoon tea (really yummy sandwiches and cake), evening cocktails, breakfast at Mireio (we tried the scrambled eggs with truffles, beef tapa, and eggs benedict), good sized kiddie pool, hotel personnel were warm and friendly without being intrusive, free pastries brought to the room, welcome fruits, butler service.

Check in was done inside the room and the check out process was very fast.

Oh and while we were in Mireio, my daughter randomly asked one of the staff for crayons and paper, and they lent her some! They even gave her hot chocolate with sprinkles and marshmallows.

Everything was lovely, Raffles. Thank you!

Stayed: December 2016, traveled with family
4  Thank denise e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles and Fai... M, Hotel Manager at Raffles Makati, responded to this reviewResponded 2 January 2017

Dear Denise E,

Thank you for your kind review. I'm glad to hear that we were able to delight you and your family during your stay with us. It was a pleasure to serve you as well.

We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 18 December 2016

Stayed at Raffles for few times, each time over 10 nights stay. Excellent services, professional and no faults at all. Enjoyed every day/night, exceed 5 star experiences. The staff are very helpful and friendly. The room is big and clean. Location of the hotel is very good, easy access to shopping malls nearby - walking distance. Look forward to our next stay at Raffles.

Room Tip: All suites are great!
  • Stayed: October 2016, traveled on business
    • Location
    • Cleanliness
    • Service
Thank vlam_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles and Fai... M, Hotel Manager at Raffles Makati, responded to this reviewResponded 27 December 2016

Dear vlam_18,

Thank you for your enthusiastic review. We appreciate your kind words and are delighted that you enjoyed your Raffles experience. We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 17 December 2016

We usually try different hotels when we are in Manila and for this trip, we decided to try Raffles Makati. The moment we walked in the hotel, we were impressed with the friendliness of the staff as well as the very luxurious lobby. The hotel had a very laid back and quiet atmosphere being that it's only a 32-room hotel within the Fairmont hotel complex. The junior suite was absolutely gorgeous and well-appointed. The interior design had an old world charm and appeal. Furniture, amenities and fabrics were all first rate. The pool and the gym were also very nice. I haven't seen a gym the size that Raffles provided. While the breakfast buffet was superb, the restaurant is shared with Fairmont. I can see why some folks said that they had to wait as the restaurant is pretty small. However, Raffles is almost ready with their very own restaurant next month on the 9th floor so no more sharing with Fairmont guests.

  • Stayed: December 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank pestman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles and Fai... M, Hotel Manager at Raffles Makati, responded to this reviewResponded 27 December 2016

Dear pestman,

Thank you for your kind review. I'm glad to hear that you were able to enjoy your stay with us, and made use of the various facilities in the hotel, as well as appreciated breakfast at Spectrum. We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 6 December 2016

Its on the same building as its twin Fairmont Hotel, but is separated by having a separate set of lobby and lift despite being interconnected. After staying a night in Fairmont, I transferred to a 120sqm executive suite in Raffles. Best hotel room i've ever stayed ever, its really big and spacious, with very classy furniture and great amenities! Large toilet and bath area and walk in closet! Pricey though at almost Php30k/night, but it feels so good to stay in this room!! Butler service was great and fast, friendly staff everywhere! Pool is smaller than Fairmont's but is more private and good for relaxation. Chose to use valet parking although i peeked on the parking at the basement and it was spacious enough, and if its not enough, its easily connected to Ayala Center's enormous underground parking complex. Breakfast food was great, and there were a lot of selections. Overall experience was excellent, looking forward to be back, if I can afford to stay here again hahaha! Also happy to see that such hotel is available in my home country and city!

  • Stayed: November 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank pjmajel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles and Fai... M, Hotel Manager at Raffles Makati, responded to this reviewResponded 27 December 2016

Dear pjmajel,

Thank you for your kind review. I'm glad to hear that you enjoyed your stay at the Raffles Makati. I can assure you that it was our pleasure to have you here with us. I'm glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back.

Sincerely,
Oliver Dudler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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