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9 - 14 of 1,715 reviews
Reviewed December 2, 2022

This hotel and my room was clean. From the moment of check-in to departure, the staff ensured my needs were looked after. The staff are the strength here ranging from the front desk, to pool staff to room cleaning. Special shout out to Jairom and Cristelle at the front desk, and Jen from house keeping.
The location is excellent, within walking distance of coffee shops and restaurants, as well as convenience stores. Couldn't ask for more. Kudos to everyone!

Date of stay: November 2022
    • Rooms
    • Cleanliness
    • Service
Thank johndickins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager CGHM, Owner at City Garden Hotel Makati, responded to this reviewResponded January 8, 2023

Dear Mr. John Dickins,

We are delighted to know that you had a wonderful experience with us! It is always encouraging to learn that guests are satisfied with our service from the time of your check in until your check out date as it is what we strive for every day.

Your kind words have been extended to the entire team especially to Sir Jairon, Ms. Christelle and Ms. Jen. Your generous comments about our overall service are what fuels us to strive harder to achieve excellence in every work we do.

Thank you for your continued support and we really appreciate all the kind words that you have shared in your review. It is our pleasure to have served you well!

We can't wait to welcome you back in the near future!

At your service,
Christelle Saspa
DUTY MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2022

Fantastic wedding weekend. Hotel room very comfortable. Hotel location is ideal for shopping and eating. Special thanks to Room Attendant Aldrin who has been most helpful and friendly making our stay even more pleasant.
Enjoyable experience overall.

Date of stay: November 2022
Trip type: Traveled with family
Thank GandJ2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager CGHM, Owner at City Garden Hotel Makati, responded to this reviewResponded January 7, 2023

Dear Gand J,

In behalf of City Garden Hotel Makati, I would like to extend our sincere thanks for your lovely review. Thank you for spending your wedding weekend here. We are delighted to know that you are comfortable at the hotel and that you enjoyed the overall experience.

Your good words will be passed on to Sir Aldrin. This will surely motivate him to be more passionate in what he does and to wholeheartedly be of service.

May I end by saying that it was a pleasure to serve you at City Garden Hotel Makati and we look forward to welcoming you back very soon.

At your service,
Christelle Saspa
DUTY MANAGER

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Reviewed November 21, 2022

Staff was accommodating and god tier room cleanliness

The bath is comfortable, the bed has two pillows for convenience. The TV has multiple channels to choose from, the dinner buffet is rich in food, and the opportunity to try the package with breakfast next time.

Date of stay: November 2022
Trip type: Traveled on business
Thank simpleng D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager CGHM, Owner at City Garden Hotel Makati, responded to this reviewResponded January 7, 2023

Dear Simplengd,

We are glad to learn that you had a wonderful experience during your recent stay with us! From the accommodating staff, your clean and comfortable room, the sumptuous food, to our overall service. We are really grateful for the appreciation that you have shared here on Trip Advisor.

We thank you for your continued support and hope we will have the pleasure of serving you again soon.

At your service,
Christelle Saspa
DUTY MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2022 via mobile

Location wise is in the middle of the city and walking distance to a few fast food restaurants and also a mall. Staff were really attentive and friendly. Room was clean and cozy. Complimentary breakfast was delicious and choices are aplenty.

Date of stay: November 2022
Trip type: Traveled with family
Thank LeongKY8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager CGHM, Owner at City Garden Hotel Makati, responded to this reviewResponded January 7, 2023

Dear LeongKY8,

Thank you so much for taking the time to leave an excellent review. We put customer experience and satisfaction as our priority, from our friendly and helpful staff, to your cozy and clean room, the buffet breakfast in Bistro. Your rating reaffirms the hard work we put in every day.

Thank you and we hope to welcome you back here at City Garden Hotel Makati.

At your service,
Christelle Saspa
DUTY MANAGER

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Reviewed November 5, 2022

Superb service. There’s a welcome fruit basket from the GM to welcome your stay. Very spacious room. Overlooking the city skyline at their view deck. Complete equipment at the room with swimming pool and jacuzzi at the rooftop.

Underrated for a 3-star hotel. Ideal and convenient location going to BGC, Makati, whether upnorth manila or south. Very alert and attentive staff..

Wasn’t able to try their food - buffet for breakfast and night bar at the roof deck due to personal schedule, but seems superb as well. A very delightful experience!

Date of stay: November 2022
Trip type: Traveled on business
Thank andrewmF6520MG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager CGHM, Owner at City Garden Hotel Makati, responded to this reviewResponded January 5, 2023

Dear Mr. andrewmF6520MG,

Thank you for sharing your experience here at City Garden Hotel. We are delighted to read that you had a great stay with us! From the time that there’s a welcome fruit basket inside your room from our GM, your spacious room, the view at our Encima roof deck restaurant, the swimming pool and Jacuzzi, to our overall service. We are really grateful for the appreciation that you have shared here on Trip Advisor.

We thank you for your continued support and hope we will have the pleasure of serving you again soon, for you to try our sumptuous buffet breakfast at Bistro and Encima restaurant.

We can't wait to welcome you back in the near future!

At your service,
Christelle Saspa
DUTY MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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