We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
7 people are viewing this hotel
Booking.com
₱8,076
Expedia.com
₱8,075
Get rewarded with One Key
Hotels.com
₱8,075
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Ashish D
Mumbai, India

Never a problem

4.0 of 5 bubblesReviewed Apr 15, 2024
Lived in this hotel probably about 50 times...

Great location (my work places were close), limousine from airport to hotel and back was always terrific, butler from car drop to car pick-up... great rooms, loved the food. Great lavish breakfast in the room...

If only the Indian main course could be better...
Date of stay: May 2023
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, General Manager at Makati Shangri-La, Manila, responded to this review
Responded Apr 18, 2024
Dear 'AshishDehade', thank you for your continued loyalty and feedback. We're thrilled to hear that your experiences at our hotel have consistently met your expectations, from our convenient location to the seamless limousine service and attentive butler assistance. It's wonderful to know you've enjoyed our well-appointed rooms and delicious cuisine, particularly the lavish breakfast served in your room.

We appreciate your constructive feedback regarding the Indian main course and will certainly look into ways to enhance this aspect of our culinary offerings.

We look forward to welcoming you back to Makati Shangri-La for your 51st visit!

Warm regards, Udo Wittich, Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
NWMNL Lobby
Booking.com
₱5,308
  • Expedia.com
    ₱6,000
  • Vio.com
    ₱4,428
  • Hotels.com
    ₱6,000
0.5 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱5,937
  • Hotels.com
    ₱5,839
  • Vio.com
    ₱4,968
  • Expedia.com
    ₱5,839
1.2 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱3,786
  • Expedia.com
    ₱3,924
  • Agoda.com
    ₱3,407
  • Hotels.com
    ₱3,924
1.3 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱6,913
  • Trip.com
    ₱6,468
  • travelup.com
    ₱5,825
  • Agoda.com
    ₱7,600
0.4 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱3,021
Fully refundable
  • Vio.com
    ₱2,442
  • Expedia.com
    ₱2,774
  • Official Site
    ₱3,136
1.3 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱5,013
  • Expedia.com
    ₱5,864
  • Vio.com
    ₱4,187
  • Hotels.com
    ₱5,864
1.3 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱1,462
  • Priceline
    ₱1,473
  • Vio.com
    ₱1,250
  • Expedia.com
    ₱1,356
1.3 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱2,258
Fully refundable
  • Expedia.com
    ₱2,295
  • Vio.com
    ₱1,643
  • Priceline
    ₱1,701
1.6 km from Makati Shangri-La, Manila
Free Wifi
Free parking
Booking.com
₱2,002
Fully refundable
  • Official Site
    ₱1,820
  • Agoda.com
    ₱1,479
  • Priceline
    ₱2,053
1.3 km from Makati Shangri-La, Manila
Free Wifi
Pool
Priceline
₱1,375
Fully refundable
Go to your Happy Price
  • Agoda.com
    ₱1,225
  • Vio.com
    ₱1,229
  • eDreams
1.8 km from Makati Shangri-La, Manila
Free Wifi
Restaurant
View more hotels in Makati
Reviews (3,317)
Filter reviews
3,317 results
Traveler rating
2,177
781
186
84
89
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,177
781
186
84
89
See what travelers are saying:
Selected filters
Filter
Updating list...
4 - 9 of 3,317 reviews
Reviewed April 8, 2024

Circles Event Café provides an exceptional experience, not only through its wide variety of cuisines but also due to its great service. The staff, including waiters and chefs, are welcoming and accommodating. The ambiance at Circles is elegant, enhanced not only by the beautiful setting but also by the smiles of the staff while they serve you. Additionally, the delicious food they serve elevates the experience. I appreciate that they check on you from time to time to ensure your needs are met. I will definitely return again.

Date of stay: April 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Thank Antido A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, General Manager at Makati Shangri-La, Manila, responded to this reviewResponded April 9, 2024

Dear antidoa, thank you very much for taking the time to share your exceptional dining experience at our Circles Event Café. Your kind words truly resonate with our commitment to providing not only a diverse range of cuisines but also excellent service in an elegant ambiance.

We are delighted to hear that you found our colleagues, including the waiters and chefs, welcoming and accommodating. Our team takes great pride in ensuring that every guest feels valued and attended to throughout their dining journey. It's heartening to know that their warm smiles and attentive service contributed to your enjoyment.

Furthermore, we are thrilled that you enjoyed the delicious food prepared by our chefs. We strive to deliver culinary experiences that tantalize the taste buds and leave a lasting impression. Your satisfaction with the quality and variety of our offerings is immensely gratifying.

Your feedback regarding our periodic check-ins to ensure your needs were met is appreciated. We believe in creating personalized experiences and ensuring that every aspect of your visit surpasses expectations.

We are honored by your intention to return to Circles Event Café and eagerly await the opportunity to welcome you back for another memorable dining experience. Please feel free to reach out to us if there's anything we can do to enhance your next visit even further.

Once again, thank you for choosing Circles Event Café, and we look forward to serving you again soon.

Warm regards, Udo Wittich, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2024

We are regular diners of Shang Makati before the pandemic and
we are quite surprised that the customer service at the buffet has improved a lot. They are more attentive! Especially the trainee named Dianna. She was the most helpful. We keep asking her to get us food because we have disabilities like injured leg, and osteoarthritis. It's too taxing for us to get up every now and then. But she never complained and was always smiling. And we ask a lot of requests! But she never got tired.

We love the truffle pasta!
The fresh salmon is always a favorite.
The Japanese maki lacks innovations, there should be many new dishes. it's not exciting to try them. The gummy bears are fun as desserts, plus choco almonds.
Dessert is okay except that they don't have fruits. We did not see any of it. But all in all, it was a great Buffet.

Room tip: The hotel lobby lounge has unhelpful attendants.
Date of stay: April 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sexy888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, General Manager at Makati Shangri-La, Manila, responded to this reviewResponded April 6, 2024

Dear sexy888, thank you for taking the time to share your lunch dining experience. We are delighted to hear that our guest service has improved over time, and our team's attentiveness, particularly our trainee Dianna, exceeded your expectations. We appreciate your kind words and will ensure that her excellent service is recognized and rewarded.
We are thrilled that you enjoyed the truffle pasta and fresh salmon, and we will share your feedback with our culinary team. We acknowledge your suggestion regarding the Japanese maki and will work on introducing new and innovative dishes to enhance the variety and excitement.
We apologize for the lack of fruits in our dessert selection and understand how important it is to offer a balanced meal. We will ensure that our buffet includes a wider range of fruits in the future.
Once again, thank you for your valuable feedback, and we look forward to seeing you again at our Circles Event Cafe.
Warm regards, Udo Wittich, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2024

Had an enjoyable stay at the Makati Shangri-la truly an epitome of hospitality shows from all the staffs that we have encountered especially at the pool side and at the lobby. Attentive and always greet with a smile, warmth hospitality that you expect from a Shangri-la brand. Kudos to Alejandro lifeguard at the pool keep it up!!!

Date of stay: March 2024
Trip type: Traveled with family
Thank Katrina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, General Manager at Makati Shangri-La, Manila, responded to this reviewResponded April 6, 2024

Dear Katherine, thank you for taking the time to share your positive feedback about your stay with us at Makati Shangri-La. We are thrilled to hear that our colleague's exceptional hospitality has made a lasting impression on you. We are proud to have a team that consistently delivers warm and attentive service, and we are particularly delighted to hear that Alejandro, our lifeguard at the pool, has exceeded your expectations.
At Shangri-La, we strive to provide an unforgettable experience for all our guests, and we are grateful for your kind words. Your feedback is essential to us, and we are committed to continuously improving our services to ensure that we meet and exceed your expectations.
Thank you for choosing Makati Shangri-La for your stay, and we look forward to welcoming you back soon.
Warm regards, Udo Wittich, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2024 via mobile

Spacious and clean room, very comfy bed. The breakfast buffet serve at the Circles is excellent - lots of delicious food. Staffs were very attentive at this restaurant. Hotel location is great, shopping mall and eateries just across the street. Very helpful and courteous hotel personnel. Lobby is nice.

Date of stay: March 2024
Trip type: Traveled with family
Thank 724gerrys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, Owner at Makati Shangri-La, Manila, responded to this reviewResponded March 31, 2024

Dear 724gerrys, thank you for choosing to stay at our lovely hotel. We are delighted to hear that you enjoyed our spacious and clean rooms, along with the comfortable bed that ensured a restful stay. It's wonderful to know that you found our breakfast buffet at our Circles Event Cafe to be excellent, with a wide variety of delicious food. We are proud of our attentive colleagues at the restaurant and throughout the hotel, who strive to provide exceptional service. We are pleased that you appreciated our convenient location near shopping malls and eateries. Your kind words about our helpful and courteous team and our inviting lobby are truly appreciated. We look forward to welcoming you back to Makati Shangri-La for another enjoyable stay. Warm regards, Udo Wittich, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2024

Came in late from a flight from Bangkok. A site for sore eyes. My wife and I booked a king suite. Nice comfortable king size bed. A good hot shower. Strong AC and fast internet. Chocolates on the table to snack on. Plenty of room to put your things. Really nice. We ate at the restaurant. The food is excellent.

Date of stay: March 2024
Trip type: Traveled with family
Thank nohassle1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Udo Wittich, General Manager at Makati Shangri-La, Manila, responded to this reviewResponded April 6, 2024

Dear nohassle1956, thank you for sharing your delightful experience with us! It's wonderful to know that you both have found our king suite comfortable, with amenities like a cozy bed, hot shower, strong AC, and fast free internet. We're glad you enjoyed the chocolates and found ample space for your belongings. Your kind words about our restaurant and excellent food are truly appreciated. We look forward to welcoming you both back to Makati Shangri-La for another exceptional stay with us. Warm regards, Udo Wittich, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews